Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The dress is lovely only thing is it is…

The dress is lovely only thing is it is made for a taller women I'm 5ft 3inc so it looks like a maxi dress on me so I have to get it shortened

December 20, 2025
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Reply from Evans

Thank you for your feedback! We’re glad you love the dress. We appreciate your note about the length and will keep this in mind for future designs. 😊

Rated 3 out of 5 stars

Ordered for mother

I ordered 2 pairs of black trousers size 22 short for my mother in a care home in Dorset. Delivery was efficient. Unfortunately the care home washed them before my mother had chance to try them on. They fit but are a bit snug and aren’t short, which I thought I ordered. The care home will take them up. All in all the trousers are fine, maybe I’ll take delivery next time and take them down to Shaftesbury.

December 20, 2025
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Reply from Evans

Thank you for your feedback. We’re glad to hear that your order was delivered efficiently and that the trousers fit, even if the length wasn’t quite as expected. We appreciate your comments and hope your next order goes even more smoothly.

Rated 3 out of 5 stars

The product didnt match the description…

The product didnt match the description so gad yo order them three times to get the right fit.

December 26, 2025
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Reply from Evans

Thank you for your feedback. We’re very sorry that the product did not match the description and that it took multiple orders to find the right fit. We understand how frustrating this must have been and apologise for the inconvenience caused. Your comments will be shared with our team to help improve product descriptions and sizing information.

Rated 5 out of 5 stars

Trusted and quality brand you can trust

I have trusted the brand Evans for many years. Always reliable and quality garments and great prices. I recently bought some items in sale, one item for my elderly Mother. All items were described accurately on the website product details and no quality issues or surprises when received plus, the sale prices were heavily discounted which was a bonus. Will always buy from Evans as I've never had a bad experience or had to return anything ever! :-)

December 26, 2025
Rated 1 out of 5 stars

Sizes between Evans and Yours are all…

Sizes between Evans and Yours are all over the place. Annoyingly that means we get charged for sending clothes back! Vicious circle really. Yours are huge and I went a size down and Evan's are snug!! Some of the quality it awful. Going down hill.

December 19, 2025
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Reply from Evans

Thank you for your feedback. We’re sorry to hear about the inconsistencies in sizing and quality that you’ve experienced. We understand how frustrating it can be to have to return items due to sizing differences. Your comments are very valuable and will be shared with our product and quality teams to help improve the shopping experience for our customers.

Rated 1 out of 5 stars

Items bought from Evans and came from…

Items bought from Evans and came from yours.

December 26, 2025
Evans logo

Reply from Evans

Thank you for your feedback. We’re sorry for any confusion caused by your order being fulfilled from Yours rather than Evans. We understand how this may have been unexpected and appreciate you bringing it to our attention. Your comments will help us improve communication around order fulfilment.

Rated 3 out of 5 stars

The underwear is Very wide around the legs and the elastic is very uncomfortable not very comfortable for an older person in a care home my mother told me that the elastic is very scratchy unusable

After always buying from Evan’s then to receive these from Yours very dissatisfied with the quality actually a waste of money I’m going to try for a refund of the unused 4 pairs

December 18, 2025
Evans logo

Reply from Evans

Thank you for your feedback. We’re sorry to hear that you were disappointed with the quality of the items and understand your frustration. If you haven’t already, please contact our customer service team with your order details so we can assist with your refund for the unused pairs. Your comments are valuable and will help us improve the shopping experience for our customers.

Rated 5 out of 5 stars

Lovely jeans, delivered fast.

Needed a new pair of jeans so Evans was my go to. Fit is brilliant. Love the colour as well (indigo).
Just wish the shops were back. Several times a year I used to have a major splurge. Great fun trying lots on. Not so good for my bank card but I got lovely stuff.

December 19, 2025

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