I reserved a car with a small deposit. I didn't need to visit as I bought from a different showroom. My deposit was refunded and the lady on the phone, Alice Kearsley , was extremely polite and helpf... See more
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Stay away. Abysmal customer service. This is the worse place to buy a car. Once you have bought it, they are not interested. They send emails asking you to call. Try and call the service department! I... See more
Company replied
Customer servive at the service department is very poor. The do not answer the phone and do not respond when you message them. You need to visit them in order to book a service. The work is OK if you... See more
Company replied
Avoid this company, I bought a car from this company, and I picked it up the same day. Loved the car but it had a major tracking issue and cost me a small fortune to fix the tracking and replace the t... See more
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Crostons Road, BL81AA, Bury, England, United Kingdom
- 01615164291
3.0
Average
4 reviews
Asks customers to review
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Avoid this company
Avoid this company, I bought a car from this company, and I picked it up the same day. Loved the car but it had a major tracking issue and cost me a small fortune to fix the tracking and replace the tyres after only just over a month. I reached out to BYD (previous Ford Bury) and have spent a year trying to get in touch with them back and forth to be reimbursed for this, as the tracking at the garage proved that Bury didn't actually have the tracking/alignment done prior to me picking the car up. Great car, terrible customer after-service. I will never buy from there again.
October 14, 2026
Unprompted review
Extremely polite staff
I reserved a car with a small deposit. I didn't need to visit as I bought from a different showroom. My deposit was refunded and the lady on the phone, Alice Kearsley , was extremely polite and helpful. Communication excellent. Don't know about cars but can recommend the staff!😁
September 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Stay away! Spend your hard earned cash elsewhere
Stay away. Abysmal customer service. This is the worse place to buy a car. Once you have bought it, they are not interested. They send emails asking you to call. Try and call the service department! It just rings and rings and rings! Seven minutes or more left ringing and ringing. 3 times. And still no answer. Send an email then get told you must have been talking to someone from head office. We have no record of that conversation. I was trying to contact on the phone or by email for WEEKS! You have to physically go to the showroom! Absolute abysmal customer service. I can’t be the only person who has experienced this. Stay away from here and go and spend your hard earned money elsewhere and let them sit watching phones ring.
September 4, 2026
Unprompted review
Reply from Evans Halshaw - BYD Bury
Hi Jay,
Thank you for your feedback.
We are sorry that our service did not meet your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Brand – Customer Services
Customer servive at the service dept
Customer servive at the service department is very poor. The do not answer the phone and do not respond when you message them. You need to visit them in order to book a service. The work is OK if you can manage to book in.
September 1, 2026
Unprompted review
Reply from Evans Halshaw - BYD Bury
Hi John,
We appreciate you sharing your feedback.
We are disappointed to hear that this has been your experience and we apologise. We will ensure that your feedback is raised for review.
Thank you,
Evans Halshaw Customer Services
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