Evans Halshaw - Vauxhall Middlesbrough Reviews 

558
TrustScore 4.5 out of 5

4.6

Cambridge Road, Cargo Fleet, TS3 8AG Middlesbrough, GB


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Rated 4 out of 5 stars

I bought a 3 year old car from Evan’s Halshaw Vauxhall Middlesbrough, the experience at the start was friendly and was given a coffee straight away. Our salesman was Arnold, a young and very polite y... See more

Rated 5 out of 5 stars

Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more

Company replied

Rated 1 out of 5 stars

Horrendous service would defiently not recommend to anyone to use the garage. Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom

  • 01642 253666

4.6

Excellent

TrustScore 4.5 out of 5

558 reviews

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4.6

All reviews

(558)

5,445 reviews in the last 12 months

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Rated 5 out of 5 stars

My service was due on my car and a…

My service was due on my car and a lovely lady helped me get it sorted within 2 days. I dropped my car off at 9.15 and it was ready by 12.30, it had been cleaned inside and out which was great. Definitely recommend vauxhall Middlesbrough.

December 5, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Lauren,

Thank you for your kind review.

We are delighted to hear that you had a positive experience and found our service team helpful and efficient.

We appreciate your feedback and are glad you were happy with the service you received.

Evans Halshaw Customer Services

Rated 2 out of 5 stars

Bought a car from the Middlesbrough…

Bought a car from the Middlesbrough branch, failed to tell me a 12 month old car only had one key, contacted them via email several times with no response and called to speak to salesman several times with no return to my calls. Shocking service. Seriously consider buying here if you want good customer service

October 7, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Jenny,

We understand your frustration with the experience you had at our Middlesbrough branch.

We strive to provide excellent customer service and it's disappointing to hear that your expectations weren't met.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car in for Service.

Car in for Service.
Car collected & returned by Garage.
Car returned Cleaned.
Excellent Service.

November 15, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Kenneth,

We appreciate your kind words and are thrilled to hear you had a positive experience with our service team.

We strive to provide excellent care for our customers and their vehicles.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Service on car.

Service on car.
Car collected and returned by garage.
Full service and car cleaned

November 18, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Pam,

We appreciate your feedback and are glad to hear that you were satisfied with our service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

MOT/Service

Excellent service as always!

November 19, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Charlotte,

Thank you for your kind words and five-star rating!

We appreciate your continued support.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My car was picked up at time stated for…

My car was picked up at time stated for its service. The driver was very polite. Vehicle sorted and returned in a few hours.

November 12, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Valerie,

Thank you for your kind words.

We're delighted to hear you were happy with the service you received.

We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Annual service and MOT

Annual service and MOT done on the car earlier this week. The service was efficient and helpful and the car was noticeably better to drive.

November 12, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Brenda,

We're delighted to hear your car is running smoothly after its service and MOT.

We appreciate your kind words about our team's efficiency and helpfulness.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Booked for Annual service...

I had my car booked in for it's annual service through Motability. The garage is a welcoming and clean place and you can help yourself to refreshments.. Everyone is friendly, especially the service staff, they are so polite and welcoming. Angela looked after my husband and I. She is so lovely, friendly and always greet you with a smile. Nothing is a problem for her as I had a hospital appointment late that afternoon and she helped to make everything go through no worries. She really goes above and beyond for everyone she meets. The service went really well and the technician sends a video for you to see what he has done and if anything is needing attention. In our case a tyre. All was done and a clean car came back to us and we made my hospital appointment. I would highly recommend this garage.

November 13, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Mrs Blake,

Thank you for your kind words and five-star rating! We are thrilled to hear about your positive experience with our service department.

We are delighted that you found our garage welcoming and clean, and that you appreciated the friendly and helpful service you received. We are especially pleased to hear about your positive interaction with Angela, and her commitment to providing exceptional customer service. We are proud of our team and their dedication to going above and beyond for our customers.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had my car serviced recently through a…

Had my car serviced recently through a service plan have been using EH for years now staff are so polite and friendly and very helpful would highly recommend

November 2, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Amanda,

Thank you for your kind words about our service and staff.

We are delighted to hear that you had a positive experience and that you would recommend us.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had a service done

Had a service done a great job car is running so much better, gave my car an exterior wash as well so a bonus. Staff are very polite.

November 2, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Josh,

Thank you for your kind words about our service.

We are glad to hear that you had a positive experience.

We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic from start to finish.

I have a service plan which covers service and MOT (I would recommend this as it spreads the cost over the year), and from the initial booking right up until the follow up call I could not have asked for anything better.
Yes, needed some work doing to the car which cost, but that is the pleasure of car ownership - and she is 11 years old so I cant complain.
Ella was courteous and her communication was excellent, even when due to late part delivery they allowed me to have the courtey car for a further day.

October 30, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Mark,

Thank you for your kind review and for highlighting your positive experience with our service plan.

We are delighted to hear that you found Ella's service and communication to be excellent, especially during the unexpected delay with the part delivery.

We appreciate your understanding and your recommendation of our service plan.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Booked for my annual service

Booked for my annual service. Very good experience Angela was very polite and helpful she made the whole process very easy and straight forward. A couple of issues were picked up with the car both addressed one covered by manufacturers warranty that I didn't know I had. Highly recommend.

October 28, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Neil,

We appreciate you taking the time to share your positive experience.

It's wonderful to hear that you found the service process easy and straightforward, and that you were impressed with Angela's helpfulness and politeness.

We're glad that the issues with your car were addressed promptly and that you were able to take advantage of the manufacturer's warranty.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very polite and helpful sales team

Very polite and helpful staff, and Peter answered all my questions. Would recommend their garage for a new or used vehicle.

Thank you.

October 25, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Robert,

We appreciate your kind words about our staff.

We strive to provide excellent customer service and are glad you found our team helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Service

Staff very friendly & efficient. I was informed when my vehicle would be ready & when I got to the garage it was waiting for me.

October 17, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi,

Thank you for your kind review.

We're delighted to hear that you had a positive experience with our staff and that your vehicle was ready on time.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful and patient with me

Very helpful and patient with me! Thanks so much. Love my new car.

October 11, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Mrs Page,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Recall done right

I received a letter saying that some parts of my Corsa needed to be changed as there was a product recall.
I was easy to book this appointment and then the communication from dropping off, status upates and picking up was great.

October 9, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Anthony,

Thank you for your kind words.

We're glad to hear that you had a positive experience with our service.

We appreciate you taking the time to share your feedback.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic and quick service as usual

Fantastic and quick service as usual. Electrical fault found and and repaired no hassle. Highly recommend for service, members of the team very helpful and polite.

September 27, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi John,

Thank you for your kind words!

We're thrilled to hear you had a positive experience.

We appreciate your feedback and are glad you found the team helpful and polite.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car Valuation…

Keith Mafukidze welcomed me to the branch in a most friendly and comfortable fashion enabling me to feel at ease from the outset. In providing me with a car valuation he was honest friendly and professional. A true gentleman and an excellent car representative for the company. He took me through the process professionally and smoothly providing me with a very honest valuation in what seemed like a partnership rather than a hard sell. A pleasure to deal with Keith, an asset to the company. The valuation was very acceptable and better than those i had gained from other companies. I strongly recommend Evans Halshaw, especially Keith.

September 24, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Rich,

Thank you for your kind words about Keith.

We're delighted to hear about your positive experience. It's wonderful to know that you felt comfortable and supported throughout the process.

We strive to create a welcoming and pressure-free environment for our customers, and we're thrilled you're happy with the valuation.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

EV MOT

Have bought from the Cambridge Road site for 20 years. Angela in the service department has recently looked after me getting the MOT done. Too class service as always,from the best staff member there! Thankyou Angela!

September 12, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Mark,

We're so pleased to hear about your positive experience with Angela.

It's wonderful to know that our staff continues to provide excellent service to our valued customers.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Peter Singh made my whole experience

Peter Singh who works here made my whole experience of buying a new car so easy and comfortable. He look after me throughout the process ensuring I got the best service and understood everything fully. Lovely and friendly atmosphere. Couldn’t fault, have bought a car previously from here and can never fault them. Many thanks and happy new car day to me.

September 18, 2024
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Lorna,

Thank you for taking the time to share your positive experience.

We're delighted to hear that you had such a smooth and enjoyable car buying experience.

We appreciate your kind words about Peter and will be sure to pass your feedback along to them.

Evans Halshaw Customer Services

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