Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more
Company replied
Horrendous service would defiently not recommend to anyone to use the garage. Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying... See more
Company replied
Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more
Company replied
I would just like to thank the staff who carried out my annual car service and it's first MOT. I was well informed. The staff on the reception desk are always courteous friendly and knowledgeable an... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Written by the company
Every Day Low Prices
Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took my car for a service, customer service was great. I was provided with a video of my vehicle and was given phone call updates by Angela. My car came back washed and clean. Amazing service

Reply from Evans Halshaw - Vauxhall Middlesbrough
Fantastic service from Shane. Kept me updated and in the loop throughout the process

Reply from Evans Halshaw - Vauxhall Middlesbrough
It was easy to arrange time and date for my service, the staff on reception were welcoming and polite and kept me fully informed at all times.

Reply from Evans Halshaw - Vauxhall Middlesbrough
Really great customer care. A routine service found my exhaust was hanging on by the flexi hose. I needed the car for a 200 mile trip the following day so Angela managed to organise the replacement parts AND the work so I could be safely back on the road the same day. Very grateful and very impressed

Reply from Evans Halshaw - Vauxhall Middlesbrough
I was given an excellent service throughout and was kept up to date on the service of my car. I found everything completed on time and a great quality of service.

Reply from Evans Halshaw - Vauxhall Middlesbrough
Arnold was a very pleasant and knowledgeable representative for Vauxhall. We are very pleased with the service received and are enjoying our new Corsa. Would not hesitate to recommend Evans Halshaw Vauxhall, Middlesborough.

Reply from Evans Halshaw - Vauxhall Middlesbrough
got a letter about a recall so rang evan halshaws and they fitted me in straight away, got served by shane and straight away he was polite, welcoming and reassuring, after dropping my car off he rang me every so often with updates on my car. After collecting my car he was understanding and helped me out massively with what went on with my car and where to come if i ever needed future repairs, couldn’t fault the lad honestly, such a polite man :)

Reply from Evans Halshaw - Vauxhall Middlesbrough
All was good, communications were fine. overall pleased
Shane helped me sort things, give the guy a payrise :)

Reply from Evans Halshaw - Vauxhall Middlesbrough
Bought a New Renault Trafic from the middlesborough branch this week, process went very smooth from start to finish.
Great job from sales man Tony throughout!
Booked my car in for a service and MOT. Booking was easy to do. And I was reminded of the booking 24hours before. On arriving at Evans Halshaw, the showroom was welcoming and friendly. I was kept up to date through the day on my vehicle progress and my questions were answered with ease. Car was cleaned to a high standard. Must mention Angela and Ashley who were professional and friendly. And showed me to my car when finished. Fab experience

Reply from Evans Halshaw - Vauxhall Middlesbrough
Just secured a car today with Arnold M, I can’t recommend him enough!! He was super friendly, professional and knowledgeable about any of our enquiries and the entire process was smooth.
I would ask for this man if you are planning to buy from here, look out for the guy in the three piece suit.

Reply from Evans Halshaw - Vauxhall Middlesbrough
In for a product recall staff where very helpful booking me in to getting me sorted and away with my van very helpful quick and even a free wash on van so all in all very good visit

Reply from Evans Halshaw - Vauxhall Middlesbrough
Shane and all the team are always very welcoming and always happy to help. My Corsa had an intermittent fault. Which was soon identified and resolved the same day.
Even though my car is on the Motability scheme, they are never and less than happy to assist me, even explain everything in a way that I can understand, plain and simple and no fuss.
Thanks ladies and gents you all are amazing 🤩

Reply from Evans Halshaw - Vauxhall Middlesbrough
Just purchased a new car from this branch. Saj was great to deal with, especially helping me out with timing on the payment and even picked me up from the train station. Would recommend.

Reply from Evans Halshaw - Vauxhall Middlesbrough
Recently came up to purchase a car from Evans Halshaw, had been speaking with Arnold over afew weeks on the phone as travelled to get there, I can honestly say Arnold made the whole process straight forward and was a pleasure to deal with, always came back to me promptly if I had any questions as I had afew but always resolved and answered all of them a true gent! and the car is great! thanks for all your help and patience! Paul

Reply from Evans Halshaw - Vauxhall Middlesbrough
Staff were friendly and helpful. Car service was carried out in the allocated time. Car was returned washed and vacuumed. Full health check information was provided.

Reply from Evans Halshaw - Vauxhall Middlesbrough
My car has always been serviced and MOT at this dealership for many years and the service provided has always been amazing. Angela who always looks after me is amazing and always go the distance to make sure everything is done and sorted as quickly as possible so a big thank you
Amazing customer service and staff

Reply from Evans Halshaw - Vauxhall Middlesbrough
As usual I take my car for mot and Angela kept me informed of progress even organised a valet after the mot

Reply from Evans Halshaw - Vauxhall Middlesbrough
Took my car in for 3rd Service to Evans Halshaw Vauxhall Middlesbrougheverything as expected from booking service to collection of vehicle upon completion including complimentary washing of my car. The only downside is this branch no longer provide collection of customers car or customer drop off and collection upon completion of serviceand as the garage is not on public transport route it maked taking to and collection of customer's vehicle arkward for tghosenot living nearby

Reply from Evans Halshaw - Vauxhall Middlesbrough
we have just bought a car from Evans Halshaw. and during the guarantee period we detected a problem. Evan Halshaw were quick to resolve the problem. I would congratulate Evan Halshaw on their excellent customer service. very professional. Personnel were exceptional, polite, friendly and very helpful to identify the problem and implement the solution. We were even provided with a courtesy car while our car was being repaired. our many thanks and congratulations to the Halshaw team on excellent work. many thanks

Reply from Evans Halshaw - Vauxhall Middlesbrough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.