Evans Halshaw - Vauxhall Middlesbrough Reviews 

559
TrustScore 4.5 out of 5

4.6

Cambridge Road, Cargo Fleet, TS3 8AG Middlesbrough, GB


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Rated 5 out of 5 stars

Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more

Company replied

Rated 1 out of 5 stars

Horrendous service would defiently not recommend to anyone to use the garage. Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more

Company replied

Rated 5 out of 5 stars

I would just like to thank the staff who carried out my annual car service and it's first MOT. I was well informed. The staff on the reception desk are always courteous friendly and knowledgeable an... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom

  • 01642 253666

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

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4.6

All reviews

(559)

5,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Fixed my minor issue with car bought from EH Horsforth branch and then returned it after a wash and clean!
Good communication much appreciated

January 21, 2026
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Stanley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

You'd think buying from a main dealer they would be decent

Still waiting for a phone call from service management after reporting a fault on 21st August 2025. Took car in and was told they would need a contractor to repair the work and would come back to me. Took the car back in October and was told they would order parts. Chased in December I'm eating for a call back. Served them with 14 days notice to have the issue resolved you'd think after service that you would at least get a phone call back. Car purchased 14th August. I hope they have a new car waiting for me as the clock is ticking. Would never ever purchase a car from these again.

January 9, 2026
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Lauren,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Vauxhall Middlesbrough.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 1 out of 5 stars

Car taken in as oil light had come in…

Car taken in as oil light had come in fleetingly they said it needed a service even though it had been serviced as per the makers recommendation at 12000 miles, garage used 9000 miles servicing as they use Haynes manuals as guidance. Really disappointed in the garage think they’re not looking at customer satisfaction just trying to make customers pay even though they might not need the work doing.

January 5, 2026
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi David,

Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Middlesbrough . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Car went in for routine mot

Car went in for routine mot, as always experience was first class. Angela was my point of contact, she was amazing as always, kept me upto date with any issues. Aftercare was top notch. Would highly recommend, the staff team go above and beyond everytime I've visited the site

December 9, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Anthony,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, I was greeted with a warm welcome from Angela on the service desk. I was updated throughout the time that my vehicle was in the workshop and the work was completed in a professional and timely manner. Would highly recommend Vauxhall Middlesbrough.

December 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Good service from the reception staff

I'm happy with the service I've received from Evans Halshaw service department in Middlesbrough.

December 15, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Anne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Superb Service

Excellent service.Staff helpful and friendly. Angela, on service reception, keeps me informed on progress and any work needed beyond the service plan. Finally a video showing detailed information on the condition of the vehicle completes the process. Throughly recommended.

December 12, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Friendly knowledgeable staff

The staff were very helpful friendly and knowledgeable. It was the best experience I've had taking my car for its service.

December 9, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Patrick,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Sold my car here

Sold my car here, easy and great service. Talked me through the whole process.

December 6, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 2 out of 5 stars

Just be careful

Went to have a look at a car in Sunderland the sales person was not interested at all went to this site same company the sales person was good found a car liked it was making a deal on it asked about the safety check they do before hand got told everything was great asked about the tires as two looked a bit low got told if they are 3mm they are ok on a sales bored in the car show room 3mm tyre is 70% worn I got the car BUT I have to take it back 1week later to get new discs and pads on the front they done them straight away but am a little worried about the safety inspection they did before hand.

November 18, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Dear Andrew,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Middlesbrough . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Very good service

November 24, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Leigh,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Great service from Vauxhall peter Singh sold me a car and went through everything with me.

Great service from Vauxhall Peter Singh sold me a

November 19, 2025
Unprompted review
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Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Danny,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Vauxhall Peter Singh at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Sold my car

Just sold my car and was such a straight forward process. Peter had a look at my car and we went through the numbers. He was very professional and he clearly explained the process to me. I was very happy with figure and the service. If you sell your car, come and see Peter.

November 24, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi Jack,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Peter at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

A very professional service provided by…

A very professional service provided by Evans Halshaw. A special thank you and shout-out to Peter — his customer service was impeccable, thorough, and truly appreciated.

November 24, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Kush,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Good and a quick sale.

November 27, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Arjay,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

My car was booked in really quickly…

My car was booked in really quickly within my availability. I was felt with my Angela from beginning to end. Payment was very easy and a lot better that they have a payment plan available with no interest. I could have went to any garage but I go to this one for my services and I like the experience I receive here and know what to expect. Thank you again

November 14, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Angela at the Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 1 out of 5 stars

LF19 WHJ do NOT buy this van under any…

LF19 WHJ do NOT buy this van under any circumstances. Drove it for 2 minutes and realised it needed a new steering rack was told 1-3 days they had it for 11 days. Got it back then the engine management light came on and the emissions warning light. Returned the van after they constantly LIED. The salesman Anthony just wanted his money and the manager Andrew spoke to me awfully when returning the vehicle. They happily give you the vehicle with no fuel in but when you return it with half a tank in they won’t pay back up. All lovely when you are making a sale but horrible men who belittle women when things don’t go the way the want. Everyone who works at the service team don’t know how to communicate with each other.
Avoid this horrible company at all costs.

November 14, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Dear Sophie, Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you. Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated. Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Brilliant experience

Excellent service.completed before time.pleasent staff can't fault them at all

October 31, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Middlesbrough Customer Services

Rated 5 out of 5 stars

Brilliant service highly recommend

Brilliant service highly recommend

October 30, 2025
Unprompted review
Evans Halshaw - Vauxhall Middlesbrough logo

Reply from Evans Halshaw - Vauxhall Middlesbrough

Hello Rachel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Evans Halshaw Brand. If you have any further questions, please don't hesitate to reach out!

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