Evans Halshaw - Vauxhall Middlesbrough Reviews 

Have bought cars from Anthony for years, and will continue to do so.
I recently bought a car from him, and unfortunately 4 weeks ago I broke down. Long story short, the car needed a full new engine. Thankfully this was covered with the premium guarantee and has been fixed and returned to me. Had nothing but great service from Ella from the start - don't normally write reviews but after reading some of the reviews on Trust Pilot on Pendragon, I feel like a positive review was needed!

Great vibe and fantastic feeling. Great seevice as always from here. Staff could not do anything more for me. High level of customer service and fantastic fast work done

Went in for mot and service, great team and got my car back early. Kept well informed throughout

3rd service for the car in 2 years, yes I must drive a lot, and as usual just straight forward and reliable. If you take out a plan you will end up cheaper than being at an alternative independent garage - and you know you are in good hands, no fuss, just bang on service. Been going to this dealership for years and will continue to do so!

5 star service from this dealership, from start to finish, I've had 2 services now on my car, Ella on service absolutely fantastic, incredibly polite, professional and a pleasure to deal with. Many thanks .

Bought a used car with a faulty headlight, been in the garage three weeks and no timescale of when I will get my car back. Not great service!! Sold a faulty car that wasn’t road legal.

Fantastic friendly service as always. Took a little longer than usual but was always kept informed, and service was done to a high standard. Would recommend Evans Halshaw to anyone.

Have been using this garage for many years,so it speaks volumes that l return.The greeting l receive from Angela and Nicole is warm and sincere. Car in for a service Angela always keeps me well informed on how the service is progressing and tells me if any work needs doing and gives me a quote of the cost.Angela and Nicole give a high standard of customer care they are and always have been a credit and a asset to this company. Big thank you to you both.

Great service from start to finish. Informed of progress and issues via video which was helpful and problems fixed and sorted quickly. Very handy pick up service too.

The usual high standard of customer service from Angela who kept me informed all the way through the servicing process. She is a huge credit and asset to your firm. Servicing prices a bit on the expensive side but you get what you pay for. Best mention Daz who collected/delivered car - a real nice gentleman.

Good efficient well organised, kept me updated,service and mot. Acknowledged wet belt extra vigilance problem. Personal video service available so you can see evidence of the condition of your own car, although there was a wee problem emailing this. A Bit expensive but not too much.

We purchased our car from another branch, and middlesbrough branch helped diagnose the problem and informed the people who needed to know.Much appreciated.

Received absolutely first class service today.. Panic stations as I'd lost my Micra's Wheel Locking Nut (WLN) key, needed for sale of car. So I called in on their Parts department. The chap there went the extra mile, finding the key to remove all 4 WLNs and replaced with standard nuts. All for a great price, in my opinion.

As per usual the service was top class. The staff are very friendly and helpful and make you feel very welcome. Highly recommended.

I have the new electric Mokka and recently had to take it to Evans Halshaw Middlesbrough due to a orange light that appeared,
I phoned Evans and without hesitation it was dealt with by Ella, car went in they loaned me a car for the duration, the service received was second to none, customer service was excellent well done Ella and the friendly of Evans Halshaw Middlesbrough

Great service from Peter. Exceptionally friendly and never added pressure to make a decision to purchase the vehicle. Would definitely use again

Outstanding service and customer care.
Was kept informed at all time of the ongoing work.

Pleasant and very helpful receptionist.

Van booked in for MOT and Service. They did not do a pre-MOT because ‘the guys were too busy’. It’s not my fault you overbooked the garage, I should be treated the same as other customers and receive the full service I have been paying for. I was then charged £150 to clear a fault which I knew already existed and should have been cleared pre-MOT. Just a way to get more money out of you, shocking really.

Also very disappointed I was not contacted about any of the progress and I had to chase for updates myself. I only found out it had failed because I checked DVLA myself and had no correspondence from the garage.

They apparently fixed a fault of the headlight not being high enough. Now my light does not adjust in height anymore using the adjustment dial. It’s like they’ve forced it to stay at a specific position when the whole point is to be able to adjust the light when needed. My van also now has an odd noise coming from the air filter/timing belt area when the engine turns off, this did not exist before I took it to this garage and I will be using another garage to figure out what they did and why.

I am cancelling the service plan and won’t use this garage again. The staff were friendly and kind which was great, but the whole experience for me was negative. What a shame.