Be Aware - Health & Safety Concern
Be Aware - Health & Safety Concern. I strongly advise caution before purchasing from this company.
We received a faulty nebuliser, which is especially serious given this is medical equipment intended for people with breathing conditions. We raised this clearly as a health and safety concern, but the company ignored the issue and made the returns process extremely difficult.
We have used a similar nebulisers reliably for over 10 years, so we are confident this was not user error. The quality of this unit was significantly worse than expected, raising serious concerns about whether these devices meet proper standards. We believe equipment stocked by this company is from unofficial sources. Given the risks involved with inhalation equipment, this is deeply worrying.
Instead of taking responsibility, the company made us feel awful with rude emails. As a result, we are now pursuing recovery of our money through the small courts.We will also be notifying trading standards to raise awareness.
Medical equipment should be safe, reliable, and supported by responsible and helpful customer service. Unfortunately, this was not our experience. Please be aware before buying.








