EverWith Memorial Jewellery Reviews 8,259

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jewelry, noting its beauty and craftsmanship. Many appreciate the straightforward and respectful ordering process, highlighting the excellent communication and empathetic staff who provide comfort during difficult times. The service is frequently described as exceptional, with many people commending the team for going above and beyond to ensure satisfaction. However, some customers experienced issues with order delivery times, with a few noting significant delays or a lack of transparency regarding production schedules. A small number of people also reported concerns about the durability of certain items, such as plating peeling off or rings breaking, and some felt the after-care service for these issues was unsatisfactory. Additionally, a few reviewers mentioned receiving products with care restrictions that were not clearly communicated beforehand, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently delighted with the beauty and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers express satisfaction with the quality of the... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and sympathetic... See more

Order

Customers consistently note positive experiences with the ordering process. Many reviewers found the online... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, kindness, and understanding.... See more

Based on these reviews

Rated 5 out of 5 stars

Visited the store in Milton Keynes to a lovely calm personal appointment to choose my memorial jewellery with my dad’s ashes. So glad I visited the store as being indecisive I ended up with comp... See more

Rated 5 out of 5 stars

A beautiful keepsake and I feel a part of him is always with me. The items I purchased were as described delivery was slightly delayed but company kept me informed with the revised schedule. My o... See more

Rated 5 out of 5 stars

The ordering process was extremely straightforward. I received the ashes collection kit on the next working day after I placed the order, and the instructions on next steps were very clear. I re... See more

Rated 5 out of 5 stars

I’m delighted to say that having returned something for repair I’ve now received it back and it looks like new. Absolutely delighted with the whole process of dealing with EverWith. I was kept inform... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

EverWith design and retail a beautiful range of Memorial Jewellery. Cremation Jewellery for your Loved One's Ashes. Buy direct from EverWith®, or from one of our offical dealers throughout the UK and Europe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Customer service

The process was quick and easy, I was sent the collection envelope and managed to return it in less than 72 hours of ordering. I did get a little impatient waiting for my order to arrive, when i phoned the company to have an update they were very kind and compassionate. When the product arrived it was packaged well and the Necklace was beautiful, perfect for everyday use and not obvious that it contained ashes which is what I wanted.

April 1, 2026
Rated 3 out of 5 stars

Let down after taking money.

Liked how it was easy to order and correspondence at the time was good. However, this was let down when after taking money and sending ashes was told item not in stock and would have to wait 8 weeks for new stock to arrive. Not happy as it would have been apparent when i ordered on line that the item was not available but this wasn't mentioned at time of ordering. No correspondence at all from Everwith . Only response I got was after waiting 9 weeks i emailed to what was happening with my order. Told then that I would be priority . I did arrive quite quickly after that and correspondence to tell me about despatched item and delivery. Not sure if item actually had the diamond dust I paid extra for included in it as it doesn't seem to sparkle. But not bothered to send it back as I don't want to lose my loved one after waiting so long for item. Wasn't even offended a discount for the inconvenience which any decent company would have done. Really disappointed with Everwith which is a shame as reviews show good service and it was up until the point of finding out my item was not available.

March 31, 2026
EverWith Memorial Jewellery logo

Reply from EverWith Memorial Jewellery

Dear Judith

Thank you for your review.
i'm sorry that you're not completely satisfied with the service we provided.
I've looked at the details of your order and can see that two of our Customer Service team were in contact with you immediately upon receipt of your pack and ashes to advise that your chosen Alphabet Pendant was out of stock. They also explained that we do not have a live stock system on the website.
Whilst we make every effort to keep all of our range in stock, we cannot predict sales of any given product so I'm afraid there will be occasions when we are out of stock of certain items.
I've also checked the images taken during production of your lovely pendant and am happy to confirm that it does contain diamond dust.
I'm sorry that we could not apply a further discount as the current discount code had been applied when you completed checkout.
I hope you will wear your pendant with pride and that it brings you comfort.

kindest regards

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, came really well packaged. The ashes were treated with care and I was given updates as and when needed. I got exactly what I asked for and I am so grateful! ☺️

March 30, 2026
Rated 5 out of 5 stars

Lovely company

Lovely company, could ring for updates about my piece of jewellery, Very pleased with everything.

March 23, 2026
Rated 2 out of 5 stars

Disappointed

Received beautiful product - very special. However 4 months on all of the above white gold has worn off - not assured therefore of quality when I have several other pieces of good quality white gold and the look good as new 10 years on!

December 18, 2025
EverWith Memorial Jewellery logo

Reply from EverWith Memorial Jewellery

Dear Marie

Thank you for taking the time to leave a review.
I'm sorry to hear about the issue with your beautiful ring.
I can see that you've been in communication with our Customer Service Team yesterday and they're just waiting for some images from you.
We can then establish the best way forward in rectifying the problem with your ring.

kindest regards

Rated 5 out of 5 stars

Amazing business!

Amazing business!
The after sales assistance that I received was second to none.
Everwith is a professional, caring business and they have shown that they are proud of their products and care about their customers!
I would not shop anywhere else to get my special, meaningful jewellery and cannot recommend enough!

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

There is a Beautiful selection of…

There is a Beautiful selection of jewellery to choose from. I chose a heart ring for my mums ashes and added diamond dust.
Customer service was excellent and they let me know how long it would take etc. the ring came and it was beautifully packaged, I wore it instantly. Grateful for the ring sizer they sent me as I would have got it all wrong.

March 20, 2026
Rated 1 out of 5 stars

Plating was peeling off after about a…

Plating was peeling off after about a month

October 17, 2025
EverWith Memorial Jewellery logo

Reply from EverWith Memorial Jewellery

Hi Samantha

Thanks for your review. We welcome all feedback.
I have looked at the order details for the ring you purchased from us last September and can see that you contacted us yesterday via email with your issues.
We're currently awaiting the images we requested you send through for us to establish the best way forward in rectifying your issues.

kindest regards

Rated 3 out of 5 stars

Ok experience.

The process of choosing our jewellery was fine, not spectacular as previous relatives had experienced with different representatives. When we collected we were just handed a box - no chance to inspect our chosen jewellery which at nearly £1000 was quite disappointing.

March 19, 2026
EverWith Memorial Jewellery logo

Reply from EverWith Memorial Jewellery

Dear Victoria

Thank you for your honest review.
I'm so sorry to hear that your Showroom visit did not live up to your expectations especially as we usually have such wonderful feedback .
I'm afraid that on the morning of your visit we were experiencing staffing issues due to illness and as such our regular team were unavailable to assist you.
We understand how much these visits mean to our customers and rather than cancel your visit we asked a member of staff from another department to meet with you.
I do hope however that you are happy with the beautiful jewellery we created for you and that it brings you all comfort.

kindest regards

Rated 3 out of 5 stars

The service was excellent however when…

The service was excellent however when I received the jewellery the bracelet was a very small circle and you can hardly see the colour which is a shame

March 24, 2026
EverWith Memorial Jewellery logo

Reply from EverWith Memorial Jewellery

Dear Lisa

Thank you for taking the time to leave a review for your second order with us.
I'm very glad that you are so happy with our customer service, this means a lot to us.
We do try to put all of the jewellery measurements and data on the website to manage expectations so I'm sorry that you are not completely happy with the size of your bracelet.
I hope however that the Ladies Unison Bracelet and the lovely Unisex Remembrance Ring bring great comfort.

kindest regards
Ellie

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