Everyone Active - Horfield Leisure Centre Reviews 50

Thank you to the brilliant swim admin team for making my life so much easier whilst scheduling swimming lessons for my 3 kids. I felt listened to. Great customer service!!!

Great leisure centre. Family friendly with good facilities. Efficient and helpful staff. Really nice place to visit and stay fit. 🙂

I have been attending Horfield Leisure Centre for over a year and am absolutely thrilled that I joined. The centre had recently had its refurbishment when I signed up and it has a very impressive range of facilities in the gym.
Joining a gym can often feel quite intimidating, but Horfield is very inclusive and there is a hugely diverse clientele, with a mixture of abilities and the staff are friendly, very knowledgeable and happy to gently push you out of your comfort zone if you sign up for the classes.
There is a very good range of classes across the day, with some so popular that it can be tricky to get a place on (you do need to be quite organised). But if you are short of time, the “EA30” classes will get your heart-rate up and give you a work out in just 30 minutes and is great for all abilities as you can work at your own pace/ability.
And for recovery, the new Rejuvenation and Breathwork classes are a lovely wind-down.
I would like to give a shout out to the trainers who have supported me and taken me out of my comfort zone and helped me to feel fitter and stronger: Sally, Jess, Ollie & Geo!

I am really disappointed that they have removed the option for teens to exercise on weekends. I reached out to management, and they put the option back for a couple of weeks, but now they have removed it again. The membership fee is £25 a month, and they can't exercise at any time during the week, only in certain slots that fill up really quickly. I am really disappointed that they charge this much money but don't invest in hiring someone to provide this service for our teens in the community.

I have been a member since September and love the facilities, classes and staff. However, I got a charge notice of £100 for parking over 3 hours even though I registered my number plate. I got proof that I attended a fitness class that day and appealed the charge but it was unsuccessful and has now risen to £140 which is almost 4X the membership fee. I have emailed the leisure centre and private parking company but had no response.

Everyone Active does not value their patrons. Received a £100 parking charge notice following use of the facilities, even after supplying evidence of payment and use of the facilities at the time in question, Everyone Active has been unwilling to cancel the charge. Other leisure centres don't have systems designed to trip a section of the public up, or aggressively blame and charge consumers for not "registering at reception" and would accept retrospective proof. By not doing so, you are unfairly putting the burden on genuine patrons to exempt themselves from this unwarranted harrassment by an unregulated private parking company. This attempt to extort a punitive charge from a genuine patron through intimidation in this cost of living crisis is completely opposite to Everyone Active's purpose and core values of "transform the wellbeing of communities" and "improve people's lives - inspiring activity, creating exceptional experiences", "everyone matters - health and safety comes first". This sharp practice of a private parking company to enforce parking conditions has caused much distress, and it's just not worth going back if there is a risk of getting a parking charge and management are unwilling to help. Avoid at all costs!

I froze my membership, yet they still charged me for 3 months. I went to the gym multiple times to ask for a refund, but I was completely ignored. This is outrageous and feels like theft. They take your money and don’t care at all about their customers. Absolutely unacceptable – avoid this gym at all costs!

Since coming ive gone from swimming to lost differnt classes , all down to sally & jess , both ladies are always professional and helpful , nothing is too much trouble for them, not just with me but I see how encouraging they are with other members, thank you ladies for everything!

The gym is clean, tidy and well air-conditioned, plenty of modern equipment and not particularly busy in the morning when I go. Very good value at £39.99/m for the basic membership

I am a member here and my parking didn't register properly. I then received a parking fine. Despite evidencing my membership, they rejected my appeal. The fact that such an immoral, unreasonable company is being used by the leisure centre is incredibly poor.

The swimming pool area has had a total refit in a restful blue colour with new tiling, new lockers and new showers.
The cafe area has been extended with new chairs and sofas and it now benefits from air conditioning which was very much appreciated on the day we visited as it was 30 degrees.
We enjoyed our swim in the adult area of the pool but we do wish the swimming teachers in the school section would not shout so much. A “hands in the air”or a “listen when you see me waving” signal would work well if you train the children to respond to it. Three swimming teachers all shouting over one another and over the sound of excited children is much too noisy, especially in a pool with barrel vaulted ceiling.
Other than that the facilities are excellent.

So welcoming, and the staff are very friendly 👏👏

Great new gym and welcoming staff the new cafe facilities are splendid too

The front of house and the cafe is all brand new the pools are fun and clean the cafe needs to stay open longer particularly when it has visitors to its new soft play area the cafe shutsctwo hours before the soft play finished prohibiting therefore the customers from soft play getting a drunk and something to eat they have expanded the seating area of the cafe so they need to join up the opening hours it makes sense

The new refurb looks really great and has added a lot of function as well as expanding on what was already available.

Spacious well equip new gym with two weights areas so you have lots of choice where to train. There seem to be more group classes than ever and the new mind body studio is going to be the perfect place for yoga and stretch and the fascia class I did today was really good. Really lucky to have this on our doorstep -

At the moment the whole complex is being refurbished but fortunately with little disturbance to the day-to-day classes, gym and pool. Building dust and noise is kept to a minimum. Teachers are very good and enthusiastic. Pool is a good temperature for swimming. Not used the pool changing rooms for a while as they were being refurbished.
Only downside is there are now no toilets in the ladies changing rooms which means you have to get fully dressed and go into the corridor to enter the toilets next door.

I GAVE 30 MINUTES TO REVIEWING MY EXPERIENCE WITH EVERYONE ACTIVE AN HOUR AGO. NOW YOU COMEBACK WITH ANOTHER REQUEST, AND A BADLY DESIGNED REQUEST. SORRY, I HAVE WORK TO DO.

Centre currently going through a re-fit but staff very helpful and will be well worth it when completed. Just need to fine tune turnstile access to the centre as currently requires you to have booked an activity and be on time for that activity. No leeway if you are early or need to come back in after finishing your activity.

The gym has improved dramatically over the past few months. Previously, it was often overcrowded, which meant I frequently had to wait for equipment, and my workouts felt fragmented. At one point, I was even considering canceling my membership.

However, their investment in refurbishment has really paid off. The gym is now more spacious, with additional machines and modern equipment, making it much more comfortable to work out. I’m now happy to stay as a member and would definitely recommend this gym to my friends.