Everyone Active - Ice Sheffield Reviews 2

I would give 0 stars, but forced for 1. I opened an account for my son to take skating lessons at Ice Sheffield reception desk. Gave the lady all the details to open an account and set direct debit. All set, all good. Now....my son has surgery at the end of May and I needed the month of June frozen from paying for his recovery. Guess what !!! You have to beg online, provide proof, website not working, incorect number entered...etc. I am the paying customer, not an employee to prove things to the company, and not even then, it is up to you to if you want to disclose private medical information. Call center closed the phone on me, and would not answer after. You took my money in reception, reception should sort out the issue. You only know how to take, but i am not telling you anything new. And NO, i cannot do it online, I am ignorant on this, i need a human beeing from your end to sort it. If you cannot do it, i will contact the Ombudsman and try to get my money back from you

Wanted to take kids ice skating next week...had to create an account. It asked how many tickets I wanted, I selected 3....paid. then checked email and charged too much.
Worked it out that as it's my account they automatically added me on with my name plus the 3 id used the drop down from.
I am not skating just watching.
Emailed and asked for a refund as it was their ridiculous website that's assumed I am going. Refused to refund and offering a credit that I have to queue up for next time.... one, I dont want to queue now you've made me create an account and two) the last time we went skating was about 3 years ago so unlikely to go anytime soon. I have therefore asked they escalate matter as I still want a refund on that one ticket, not heard back.