Everyone Active - Northcroft Leisure Centre Reviews 11

TrustScore 4 out of 5

4.2

Northcroft Lane, Newbury, RG14 1RS Newbury, West Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This place is a disgrace, only ever one person on reception, all kids who don't have a clue, never answer phones, no customer service and your stupid app never works properly £10 to watch your child... See more

Company replied

Rated 5 out of 5 stars

It was our first time visiting Northcroft Lido and we all had an absolutely fantastic time. The pool is lovely, its clean and well maintained. The slides were so much fun! And even though it was fully... See more

Rated 2 out of 5 stars

Well.. I was going to leave a good review, until... this last monday. Leisure centre is trying to make as much money as possible at the cost of over booking people. This is regarding the outdoor lido.... See more

Company replied

Rated 5 out of 5 stars

Great facilities with a smart new look. The gym is particularly impressive now with smart new kit and everything has been decorated and updated. Good booking and access system using QR Codes. Just don... See more


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info

  • Northcroft Lane, Newbury, RG14 1RS, Newbury, West Berkshire, United Kingdom

  • 01635 31199

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Like a holiday!

It was our first time visiting Northcroft Lido and we all had an absolutely fantastic time. The pool is lovely, its clean and well maintained. The slides were so much fun! And even though it was fully booked it somehow didn't feel as crowded as I expected. We will most certainly be back, such a lovely place to spend a few hours on a sunny day.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent local leisure centre in Newbury

Made very welcome by reception staff when I popped in, the lady took her time to show me around the facilities. I then took an over 50s aerobics class and once again I was so impressed with how welcoming and patient the teacher was. Gym facilities also fresh and clean and staff friendly and helpful. Great place!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

So far a good experience

So far a good experience joining Northcroft gym. Blake the sales manager was attentive, polite, chatty and friendly. The gym is in very good condition since the refurbishment. Staff seem friendly and remember who you are. Overall a really top experience. Membership is affordable and allows me to use other gyms in Berkshire if I need to. Also the app thats included is very detailed and super helpful for booking and keeping track.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great facilities with a smart new look

Great facilities with a smart new look. The gym is particularly impressive now with smart new kit and everything has been decorated and updated. Good booking and access system using QR Codes. Just don't get caught out, as I was, by forgetting you need a padlock for the lockers.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Such a fun enjoyable time for the kids…

Such a fun enjoyable time for the kids and parents alike!! Very reasonable priced, friendly staff and very clean facilities, we were impressed!

August 5, 2025
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

Hi Tim,

We are so glad that you and your children had such a wonderful time at Northcroft.

It's always nice to read that the colleagues were friendly and the site was clean.

We look forward to seeing you very soon (the weather this week looks very promising).

Rated 1 out of 5 stars

Newbury gym is a disgrace

This place is a disgrace, only ever one person on reception, all kids who don't have a clue, never answer phones, no customer service and your stupid app never works properly
£10 to watch your child swim and stopping people from getting to their swim lessons on time because of your silly code thing which rarely works properly, shame on you!

May 19, 2025
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

Hello Victoria,

Thank you for sharing your experience whilst at your child's swim lessons at Northcroft Leisure centre and Lido.

We are of course very sorry that this was your experience and have passed this on to the relevant manager at site, who can look into your comments further.

Have a lovely bank holiday weekend.

Rated 5 out of 5 stars

Northcroft Leisure

Northcroft Leisure is a friendly welcoming gym/pool whatever your level.

February 20, 2025
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

Hello Paul,

Thanks for sharing and thanks for the 5 stars, we appreciate it, and look forward to seeing you soon.

Have a great week.

Rated 5 out of 5 stars

All round great value and choice

Excellent choice of classes. Affordable. Great swimming options for kids and adults. First class instructors.

February 3, 2025
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

Hi Peta,

It's great that you are enjoying the classes, and that you are finding them affordable.

Thanks for sharing with us and for the review and 5 stars.

We will pass this on to the relevant manager at site and hope you have a lovely weekend.

Rated 2 out of 5 stars

Northcroft Leisure Centre Newbury- Cramped and overbooked

Well.. I was going to leave a good review, until... this last monday. Leisure centre is trying to make as much money as possible at the cost of over booking people. This is regarding the outdoor lido. There was about 550 people there today, and they don't have capacity for this. You couldn't move at all in the pool. You couldn't stretch your arms without slapping anyone, let alone swim or play with the kids. The blue slides are okay, but the green one... it's ridiculous. You don't slide. You need to keep pushing yourself, you stop in the middle of it. Also, the splash area for some reason keeps stopping every 5 minutes. Kids are there playing and suddenly water gets shut off. What's the point? And really, it was too overwhelming with so many people in the pool. Horrible. Changing rooms were also dirty and outside changing facilities by the splash area are not fully working as 2 out of 3 doors ate broken and one of them hasn't got a handle on the inside, I almost got locked there. It takes more than 20min to get inside and they make you come out 5min before your session ends. Not impressed for the price for 3 hours. (Not really 3 hours after all).

August 12, 2024
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

Hello Anne,

Thank you for your review and feedback. We appreciate all feedback and are sorry that you have not had such a great experience.

We will feed this back to the relevant team at Northcroft.

Please enjoy the rest of your weekend.

Rated 4 out of 5 stars

Great Fitness Classes

I absolutely love Body Combat at Northcroft Leisure Centre Newbury - really hope they don't cancel it for good. Our class has been going for over 20 years & is very important to us all. I started doing it in my 40's - I'm 67 this year & still love it.🙏

January 9, 2024
Unprompted review
Everyone Active - Northcroft Leisure Centre logo

Reply from Everyone Active - Northcroft Leisure Centre

We are delighted to hear that you still love Body Combat even after 20 years! We also hope that others can share in the same enjoyment as you. We have made sure to pass on your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look