Everything Breaks Reviews 439

I spoke to 4 individuals (with no hold times) and got all my questions handled
Appropriately. They agreed to refund the part of the coverage that I did not need, and EVERYONE I spoke to
Was very pleasant.👍😊

I filed a claim on August 18th. I never heard from any representative following up to see how to help. I paid for the deluxe package, but the rental car process was more of an inconvenience added to the frustration of the process of waiting 24-48 before an inspector can verify the repair needed. It was more like 72 hours with my car sitting in a shop from Monday to Thursday, while Everything Breaks sent emails to the repair shop. To add, insult to injury, we sold the car and purchased another with the manufacturer's warranty included, therefore we cancelled Everything Breaks (it was no longer needed). Well, they went to a special clause and found a way to charge me $75 for cancelling. So, not only did they not fix my car, they never contacted me regarding a claim being filed, but still wanted a $75 fee for cancelling. All while, I paid a down payment plus months of billing. Not fair to me. At this point, I rate this company a scam or a real shady business that you should NOT trust.

My inquiry was handled professionally with ultimate courtesy and professionalism to my satisfaction.

I was in a financial situation and I called to cancel and helped me do oi wouldn't lose my coverage...Thanks and Thank you Abraham!

After my repairs were made to my vehicle, everything breaks paid the mechanics shop for their work that they did.

Customer service representative Darlene was very helpful at helping me sort out an issue I was having with this company. At least, I hope this time they were taken cared of or else I will update this review and let y'all know.

⭐️⭐️⭐️⭐️⭐️
I had the absolute pleasure of working with Crystal at Everything Breaks. She went above and beyond in helping me understand my benefits and resolving an issue I was having. Not only was she incredibly knowledgeable, but she was also beyond friendly. She sounded happy, was so easy to talk to, and even laughed with me along the way. Crystal turned what could have been a difficult and stressful situation into a positive, pleasant experience. Customer service like hers is rare—I truly appreciate her help!

I've had an auto policy for over a year and fortunately haven't needed to file a claim; I purchased a home policy five months ago and was overcharged for my July payment; I have made SEVERAL phone calls since the end of July and have had promises of a refund for the overpayment SEVERAL times; some of the customer service reps I spoke with were rude and argued with me; I have had several reps hang up on me; as of today, I still don't have a refund; Everything Breaks is unprofessional, unethical and corrupt.

They suck. Tried to cancel by email and phone and they are still sending me late notices. A total scam. Don't get sucked in

The price I was quoted was great. Then I got an email from "Line 5" out of the blue, who, I found out handles payments. Line 5 told me that was incorrect, that I will be paying a total of over 2000, over 35 months of $75 a month. Their advertisement boasts there is no middle man (then what is LIne 5) and no hidden charges ($20 more than what was quoted). I told Line 5 what I was quoted and they said that was wrong. When I said I couldn't log into everything breaks, Line 5 sent me a link but it was to line 5/everything breaks, not the everything breaks website. That made something seem hinky. Then when irritated I started looking at other companies again, to make a better choice, (I read the fine print about what would happen if I needed an appliance repalced and it wasn't good. Some were $150 until I had been with them for three months then it would go up to $250, for example. Even if that amount went up their total for the whole year that I could claim was $5000. What if my heater went out which was $5000 (by the way my heater is going to be way more than that to replace but most places only go up to $5000 for it). Anyway, so I decided to find another company. I did and tried to cancel with this company. After having to explain several times to several people why I wanted to cancel, I was transferred to the dept. that handles cancellations. I was on hold for 20 minutes and had to leave so I am trying to call again today. They want me to discuss why I want to cancel and won't transfer me. The second man I spoke to said he was a floor manager and he would "try" to transfer me. It is silent on the phone. I have been on hold 20 minutes while he is supposedly trying to transfer me. I called back again and this person transferred me to customer service but then he had to transfer me to another department for cancellations. We will see how long I stay on hold and whether or not it gets dropped. I got someone on the line and found out they have a cancellation fee of $75 but are at least giving me a deferred payment for a month before I have to pay it so I can compare their policy side by side with my new policy and she, the customer servie woman hopes I will stay. If I stay they will supposedly change me to in house billing, so Line 5 will no longer handle my account. (Should I still decide to change, I will still have the $75 fee. Side Note: I hope the new company doesn't have a cancellation fee as well ub case U were to switch from them too). Fortunately, the previous company I left before Everything Breaks, didn't have a fee. Prior to that, my old company, that I was with for 5 years had computer issues and cancelled me without telling me due to their computer gliche then told me I had late payments. It wasn't the first time they had computer issues with my payments and when I tried to cancel with them, they said it wasn't under my name all of the sudden, it was under my friend's name that originally got the policy started for me. We had changed it to my name after the first year. So, they all have issues it seems. I hope the new compay doesn't. They have better coverage than Everything Breaks but Everything Breaks told me the other company doesn't do as promised though they have been in busines many years longer and have a much better rating.
AnywayI don't believe I should be charged the cancellation fee due to Line 5 making them seem "hinky".

Do I have to give them a star? Can I give negative stars? I can not begin to even explain how they took advantage of my elderly mother to the point the worry and stress hospitalized her. I beg you do NOT even consider it. June of 2024 until January 2025 is what it took to get them out of her life.

They're prices are too high for the services they offer.
Spoke with customer service and the guy was a j@r|《
They are not worth what they offer as far as the services they provide.
Was with them @ $75/mo for almost 3 years and they would not help me with my car.

Jacob helped me at everything breaks from Dallas. The caring, commitment and Service he provides to his clients is outstanding.

I don't own a Nissan. I own a 2012 Dodge Ram. Still don't understand why someone from your company sent me there? That's besides the point. Gabriel told me to bring my truck closer to where I live instead of another state where Nissan was located. I'm not looking to bash your company. What I went through and what I had to do for a response is ridiculous! Just about every person I spoke with didn't understand what I was explaining to them except for George and Jose. I don't know honestly what's wrong with my truck only what Gary from Nissan has told me. Something about can shaft and or lifters?? I'm not that person to get angry right away. Just that you guys were not understanding or whatever game I felt like were being played back and forth with Nissan. I am human as well as all your workers. I understand miscommunication sometimes gets in the way. It's just that how many times even speaking again to the same person made the same mistake. I know just about everyone from your company because I called up about 100x. 😂 I'm not looking to start things up or want to talk bad about your company. If there was an issue that I may have done something wrong I get it. I wouldn't do the work neither.. I didn't do anything wrong!! I know I have to take my truck to a certified mechanic. It's to protect myself as well. So that day when my truck was having trouble I called and asked you guys to help me find a place. I know my mechanic that I used to take all my vehicles to in Brooklyn doesn't take your warranty. All I know is that my truck is at another service center and I supposedly have to wait until the 29 of July. I have children and I'm on disability. I need my vehicle if I need to go to the doctors or somewhere important or not. While my wife takes the kids to school or doctors or somewhere in general. I hope everything that Gabriel said is truth. You guys are going to repair my truck without any hesitation in a round about way. I'm sorry that I have to write on here to have a discussion with Everything Breaks. That's not my choice of conducting business with each other. If everything goes in the right direction. I promise I will write on here nothing but a misunderstanding and that Everything Breaks is a reputable Warranty Company. Before all this I've recommended you guys to people I've met or know. Thank you and Like I said before. I hope there's no more problems in the coming days. Everything Breaks stands by their word and does the right thing.

Hugo was extremely patient with me and very professional. Way to go Hugo, you are a Rock Star with me. Keep up the good work!

This company is the worst. They approved the replacement of my transmission on May 1. They have still not sent a check and it’s the middle of July. Horrible company. Stay away from it. 100%. they have no trouble lying right to you. I’ve been told four times the check on the way. Apparently it’s not please do yourself a favor. Stay away from this company.

DO NOT DO NOT DO NOT USE THIS COMPANY. I PAID MY MONEY AND WHEN THEY ASKED FOR MY CAR'S MAKE AND MODEL, THEY SHOULD EXPLAIN WHAT SPECIFIC PARTS ARE COVERED. AFTER SPENDING MONEY TO GET MY CAR TO THE MECHANIC, THEY TELL THE MECHANIC MY CBT TRANSMISSION IS NOT COVERED, BUT I AM PAYING FOR A PLAN THAT SAYS TRANSMISSION AND ENGINE IS COVERED. WASTE OF TIME, MONEY, AND ENERGY. WOULD BE SUING FOR MONEY PAID

The person I spoke with seemed very credible and explained everything clearly.

My name is Torris Powers i made a call this morning and Ms. Sue Gieses help me and i could have ask for a better person to help me. She was really a great help to me solve my issue.

I am retired and on fixed income along with serious medical issues and my wife. Our budget is taxed as it is. Got a call from a woman from these people. She was cordial at first, but when I told her I would like to talk it over with my wife and shop around and call back, she got very pushy and finally said "good luck with that" and hung up.