eve sleep Reviews 

15,463
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers had a great experience with this company. Customers frequently mention that the mattresses provide exceptional comfort and significantly improve their nightly sleep quality without any discomfort. People also appreciate the professional staff and polite delivery teams who communicate well and handle the setup smoothly. Buyers often praise the straightforward ordering process and prompt dispatch times. However, some people mentioned frustrating delays regarding their order delivery times and communication issues from the support team. A few consumers also noted an unpleasant chemical smell upon unboxing that required keeping the items in a separate room to clear.

What people talk about most

Product

Users describe positive interactions with product, finding the mattresses very comfortable and supportive for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are very comfortable and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Staff

Consumers express immense satisfaction with the helpful and polite staff. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more

Company replied

Rated 5 out of 5 stars

Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more

Company replied

Rated 5 out of 5 stars

Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more

Rated 5 out of 5 stars

Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.

eve Sleep

Written by the company

Every great day starts the night before
Total transparency
Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
200 night trial
We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
no-hassle returns
We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
10 year warranty
We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.

200 night trial

free delivery, free returns & pickup. 200 night trial and 10 years guarantee.

We send the eve to your home and give you up to 200 nights to make up your mind if it's right. - If you're not 100% happy, let us know and we pick up from your bedroom - You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(15,463)

515 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and on time

Very helpful and on time

May 11, 2026
eve sleep logo

Reply from eve sleep

We're so glad to hear we were helpful and on time for you. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

All good

I didn't have to communicate with Eve directly but their website works very well and email comms have been good. Delivery was as promised and their partner (Bensons for Beds) were excellent in comms, and when coming into the house.

June 9, 2026
eve sleep logo

Reply from eve sleep

We are so glad to hear that our website and email communications met your expectations. It's wonderful to know that the delivery was as promised and that our partner provided excellent service. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Mattress

Good communication. Very helpful considerate pleasant took my mattress to the bedroom .thanx 😊 Eve loves her Eve sleep mattress .

June 8, 2026
eve sleep logo

Reply from eve sleep

We're so happy to hear that our communication and service were excellent, and that we could help with your mattress delivery! We appreciate your kind words.

Rated 5 out of 5 stars

Really comfortable mattress

Really comfortable mattress. No problems with delivery or unpacking

June 8, 2026
eve sleep logo

Reply from eve sleep

We're so glad you're enjoying your comfortable mattress! Thank you for your kind words.

Rated 5 out of 5 stars

I slept very well now i dont want to…

I slept very well now i dont want to get out of bed. Haveing lift up bed much easyer so put my bits in there too so my room my tidy now

June 1, 2026
eve sleep logo

Reply from eve sleep

We're so happy you're enjoying your comfortable new bed and the extra storage it provides! Thank you for your wonderful feedback.

Rated 3 out of 5 stars

Can’t actually rate it because it…

Can’t actually rate it because it hasn’t arrived yet!

June 7, 2026
eve sleep logo

Reply from eve sleep

Thank you for your feedback.
We can see that your order has now been delivered, and we hope everything is just as expected. When you’ve had a chance to use your new purchase, we’d love to hear your thoughts.
If there’s anything we can help with in the meantime, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great product

Great product. Easy delivery collection of old mattresses. The delivery guys were so professional.

March 26, 2026
eve sleep logo

Reply from eve sleep

We're so glad you had a great experience with our product and professional delivery team! Thank you for your kind words.

Rated 5 out of 5 stars

Only had the mattress for two weeks but…

Only had the mattress for two weeks but so far so good. Sleeping very well, nicely firm and keeps me pretty cool. Absolutely love the duvet, which has multiple options for two sleepers, having different togs. Also like how I can seperate the duvet which will make washing it easier. Pillows are very comfortable too and have had no neck pain on waking since using them. For around £400 for a king size mattress, pillows and two duvets, I am really impressed. Delivered smoothly, too.

June 2, 2026
eve sleep logo

Reply from eve sleep

We're so happy to hear you're sleeping well and enjoying the comfort of your new mattress, duvet, and pillows! It's wonderful to know our products are meeting your expectations for firmness and coolness, and that the duvet's design is convenient for you. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Treat it right and it will last 10 years

I already had the eve original mattress which I had had for 11 years so didn't hesitate in buying a replacement exactly the same .
Delivered in good time they took the old one and the other carefully laid out on the bed to settle which took 5 hours to get to size , this mattress is firm and helps my bad back so I'm getting a good night's sleep at last !

June 3, 2026
eve sleep logo

Reply from eve sleep

We're so glad to hear you're enjoying your new mattress and getting a good night's sleep! It's wonderful that it's helping your back. Thank you for your continued loyalty!

Rated 5 out of 5 stars

This is the second mattress that we…

This is the second mattress that we have bought from eve. The comfort is excellent, delivery was quick and on time and communication from the seller was spot on.

May 24, 2026
eve sleep logo

Reply from eve sleep

We are so happy to hear you're enjoying your second mattress from us! We appreciate your kind words about our comfort, delivery, and communication. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

Great service, quick effective and easy.

May 25, 2026
eve sleep logo

Reply from eve sleep

We are so glad you found our service quick, effective, and easy. Thank you for your kind words!

Rated 5 out of 5 stars

My mattress was delivered by the most…

My mattress was delivered by the most friendliest delivery guys. Once ready I really did have the best nights sleep, like sleeping on a cloud. I also belive it gets better each night for the first three weeks. Very happy customer

May 12, 2026
eve sleep logo

Reply from eve sleep

We are so glad to hear you're enjoying such wonderful sleep on your new mattress and that our delivery team provided excellent service! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Delivery was brilliant

Delivery was on time, and the men delivering the mattress were fantastic. This mattress was replacing our old Eve mattress. We are still impressed with the products.

June 1, 2026
eve sleep logo

Reply from eve sleep

We're so happy to hear you're impressed with our products and service! Thank you for your continued support.

Rated 5 out of 5 stars

Helpful delivery great product

Helpful delivery great product

May 30, 2026
eve sleep logo

Reply from eve sleep

We're so glad you enjoyed your experience with our product and delivery! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Buying process very easy and…

Buying process very easy and straightforward. Delivery was on time and the guys were friendly and helpful. And as for the product, it is top class. I have used other manufacturers in the best and Eve is equal to or better in quality and definitely more competitive on price. 100% satisfaction

May 30, 2026
eve sleep logo

Reply from eve sleep

We are so happy to hear about your positive experience with us! We truly appreciate your kind words regarding our buying process, delivery, and product quality. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Bought a second one

Got my original eve back in 2016 and it has lasted great. I hadn't even considered replacing it but a hard-to-ignore offer lured me back to their website. I went for the Eve Premium and am so happy with it.

I got a delivery date at checkout and I paid for my old one to be removed.

Everything went smoothly - would really recommend.

June 3, 2026
Unprompted review
eve sleep logo

Reply from eve sleep

We're so glad to hear you're happy with your new Eve Premium! It's wonderful that your original Eve mattress served you well for so long. We appreciate you choosing us again and are delighted everything went smoothly with your delivery and old mattress removal. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Perfect

Perfect! We love it so much. We have both not had back pain since. Most comfy bed we’ve ever had. Firm and fab

December 15, 2025
eve sleep logo

Reply from eve sleep

We're so happy to hear you're enjoying your new bed and experiencing relief from back pain! Thank you for your wonderful feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look