Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more
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Review summary
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Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more
Company replied
Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more
Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more
Company replied
Company details
Written by the company
We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.
eve Sleep
Written by the company
- Every great day starts the night before
- Total transparency
- Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
- 200 night trial
- We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
- no-hassle returns
- We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
- 10 year warranty
- We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.
200 night trial
free delivery, free returns & pickup. 200 night trial and 10 years guarantee.
We send the eve to your home and give you up to 200 nights to make up your mind if it's right.
- If you're not 100% happy, let us know and we pick up from your bedroom
- You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.
Contact info
c/o Bensons for Beds, 3rd Floor, The Globe Centre, Accrington, BB5 0RE, Lancashire, United Kingdom
- https://www.evesleep.co.uk/pages/contact-us
- www.evesleep.co.uk
4.1
Great
15K reviews
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Reply from eve sleep
We're glad you enjoyed your experience. We appreciate your kind words.
Hybrid mattress
A great, comfortable mattress. Simple to unwrap and let breath for a while. A well informed, easy delivery too.
May 9, 2026
Reply from eve sleep
We're so happy you're enjoying your comfortable mattress and our easy delivery service! Thanks for the kind words.
Reply from eve sleep
We are glad you enjoyed your experience. We appreciate your positive feedback.
Good mattress, but be prepared to wait!
Whilst I am happy with the mattress - the wundeflip hybrid - now it has FINALLY arrived, I’ve knocked two starts off because of the misleading delivery timeframe. I ordered the mattress believing the ‘delivery within 12-14 days’ that was literally stated on the website. So I was thinking great, two weeks to go. After three weeks, and with zero communication from the company, O contacted them to be told it would arrive in four weeks time! So altogether a wait of SEVEN WEEKS! When I said this was not an acceptable wait time and what happened to their promise of 12-14 days, I was told that was a ‘guide’. Hmmm. And I wouldn’t have known any of this if I hadn’t taken the time to contact them. Luckily I am happy with the mattress, but the customer service? Not so much.
May 24, 2026
Unprompted review
Reply from eve sleep
Thank you for taking the time to leave your feedback. I’m really pleased to hear that you’re happy with your Wundeflip Hybrid mattress now it has arrived, but I’m very sorry for the frustration caused by the extended delivery time and the lack of communication along the way. Your comments regarding the delivery timeframe and communication have been taken seriously, and I will be feeding this back to the relevant teams so we can improve both our messaging and overall customer experience moving forward.
The whole process was a breeze
Easy to order, website and product information, was clear. Changing delivery date was so good too, without the endless options, almost straight through to a human. Delivery by Terry & Graham from Bensons for Beds was a complete breeze, polite, on time, professional. The mattress itself? well... that is just super comfy & like sleeping on clouds!
April 26, 2026
Reply from eve sleep
We are so happy to hear about your positive experience with us, from the ease of ordering to the delivery and the comfort of your new mattress. Thank you for sharing your wonderful feedback!
Love the Matress
the shopping experience is very streamlined. they explain straightforwardly the types of mattresses and then give the options of size. all it needs to be!
April 4, 2026
Reply from eve sleep
We're so glad to hear you found our shopping experience streamlined and straightforward! Your positive feedback means a lot to us.
Great from ordering to delivery
Item I wanted discounted to a great price. Ordering process smooth. Delivery system very good - lots of updates and information. I liked the updates on how to deal with my mattress. Delivery on the day very professional.
May 4, 2026
Reply from eve sleep
We are so pleased to hear about your positive experience with us, from the great price to our professional delivery service. Thank you for your wonderful feedback!
Ordering was easy delivery was on time
Ordering was easy delivery was on time. The guy who brought the mattress in to unpack was very friendly.
May 3, 2026
Reply from eve sleep
We're so glad to hear that your ordering experience was easy and delivery was on time. We appreciate your kind words about our friendly delivery team.
Delivered on time
February 9, 2026
Reply from eve sleep
We are glad to hear that your order has been delivered on time!
The man came brought it upstairs…
The man came brought it upstairs unwrapped it layed it out on bed took away all the wrapping did not have to do anything and nice to sleep on as w
May 15, 2026
Reply from eve sleep
We're so happy to hear about your excellent delivery experience and that you're enjoying your new item! Thank you for sharing your positive feedback with us.
Great service and so comfortable
A bit of a long lead time but apart from that - delivered when they said they would (a call beforehand) and they took it upstairs for us. Feels very firm but the foam sort of moulds to your body shape for an extremely comfortable sleep. No real disturbance from partner who is a fidget all night.
April 7, 2026
Reply from eve sleep
We're so glad to hear you're enjoying such comfortable sleep and appreciate your understanding regarding the lead time. Thank you for your kind words!
Warranty not honoured, premature failure – would not trust this brand again
I purchased an Eve Sleep hybrid mattress in October 2021 for £578 (sale price), based on a 10-year warranty and expectations of long-term durability.
Within around 4–5 years of normal use, the mattress developed significant sagging and loss of support across multiple areas. It is now uncomfortable and no longer fit for purpose.
When I attempted to make a warranty claim, I was told the company is in liquidation and that warranties for products sold before administration will not be honoured. I was advised to pursue a claim via my credit card provider instead.
This effectively leaves customers with a product marketed as long-lasting but without any warranty support when issues arise.
In my experience, this feels like a serious failure in both durability and after-sales support. I would not trust this brand again and would urge other consumers to be cautious, particularly given similar reports from other customers.
May 16, 2026
Unprompted review
Reply from eve sleep
We appreciate you taking the time to share your experience regarding your Eve Sleep mattress purchase and the subsequent warranty issue.
We understand your frustration and disappointment with the durability of the mattress and the inability to claim under the warranty due to the company's liquidation. We recognize this situation is far from ideal, especially given your expectation of a long-lasting product.
We acknowledge your concerns about product longevity and after-sales support, and we take your feedback seriously.
If you do wish to discuss with us any further, please feel free to reach out via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Easy ordering service and great price
April 24, 2026
Reply from eve sleep
We're so glad you found our ordering easy and our pricing great! Thank you for your kind words.
A really good product with a very good…
A really good product with a very good quality and a good customer service. The driver advised me about the delivery giving a time slot and everything was good.
April 22, 2026
Reply from eve sleep
We're so glad you enjoyed our product and service! We appreciate your kind words about the delivery and quality. Thank you for your wonderful feedback.
Excellent products
April 29, 2026
Reply from eve sleep
We really appreciate that you are finding our products excellent.
I am hugely disappointed with Eve’s…
I am hugely disappointed with Eve’s service. Having been delivered the wrong size mattress twice, and they refused to replace the second time. I am now stuck with a double mattress when paying for a King. Approach with caution.
May 14, 2026
Unprompted review
Reply from eve sleep
Thank you for your review, I am sorry to see your having these issues. We have reached out to try to help you further but haven't received anything further.
Please feel free to get in touch with us via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Thought it would have been a bit softer…
Thought it would have been a bit softer as it is a little on the hard side .
April 29, 2026
Reply from eve sleep
We appreciate your feedback regarding the firmness. We are always working to improve our products.
We didn't receive any information when we reached out, please feel free to get in touch via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Delivered on time
April 28, 2026
Reply from eve sleep
Thanks for letting us know 😊 We’re glad everything was delivered on time and appreciate your feedback🦥
I complained about the stains on my…
I complained about the stains on my mattress and still haven’t heard back about a resolution
April 27, 2026
Reply from eve sleep
We’re really sorry for the delay and the frustration this caused. We can confirm this has now been discussed with you today, and we appreciate you giving us the opportunity to address your concerns. Thank you for your patience.
Straight forward assembly
Straight forward assembly, clear instructions and sturdy bed. Thank you
April 17, 2026
Reply from eve sleep
Thank you! We’re delighted you found the bed easy to assemble, the instructions clear, and the finished bed sturdy. Enjoy!😊
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