Evetech Reviews 

Easy returns process with constant communication

Good service from start to finish ordering was easy and received the delivery quickly

Big shout out to the support team for handling my warranty with patience

Excellent after sales got my Faulty CPU swapped in 3 days

After-sales service is quick and my issue was resolved in a timely manner.

Amazing service and turn around time, so efficient and friendly.

Absolutely amazing after sales service from Evetech My replacement was processed quickly and I received it within just 3 days. Excellent service and great customer support. Highly recommended

I had to phone in every single time to get feedback. 2 different people said that they would be sure to call back and i never received any calls. Dit was baie kak

Amazing after sales service

I find that the salespeople in particular are very helpful and knowledgeable with regards to any questions that you may have.

Great service from Michael, knows his products and assisted with cheaper options 👌

Great service, will definitely be back. Michael Starnes answered my million and one questions until I was satisfied.

I've used Evetech for multiple RMAs over the past two years. First RMA: SSD replaced, no questions asked, excellent service. Second RMA: intermittent faulty RAM, took two follow-ups and two weeks before they'd replace it. This most recent repair has undone all of that goodwill entirely.

Timeline (from their own emails):
- 23 July - 4 August: Initial contact period. In my 4th email that same day (23 July), I gave them the exact diagnosis: a likely faulty CPU. Charged R708 for shipping & diagnostics.
- 28-29 July: Courier picked up and delivered the PC to them.
- 5 August: A full week after receiving it, they finally looked at it.
- 12 August: Diagnosis: faulty CPU. The exact fault I'd already told them on 23 July, 20 days earlier.
- 14 August: Replacement CPU received.
- 15 August: Final report, repair confirmed complete.
- 17 August: I was emailed asking for a review before receiving the unit back. I left 5 stars based on past experience. Hours later, I got notice the item had shipped.
- 18 August: Courier confirms delivery, to a name I've never heard of, at an address 2km away, in a different suburb, on a road with a different name to mine. I contacted the courier directly: they confirmed they delivered exactly to the address provided by Evetech. This was not a courier error, Evetech gave them the wrong address.

To make this worse: over my last three RMAs, I've updated my contact details with them three separate times, including on their own website profile. They still handed the courier an outdated phone number I haven't used in over a year and a half, meaning the stranger who received my PC had no way to contact me even if they'd wanted to.

I had to track down the recipient myself: a business in an industrial area with zero obligation to let me on their property or hand over a system that wasn't theirs. I got lucky. I spent over an hour in genuine panic, plus ~R200 in transport, airtime and data, recovering my own R30,000 PC from a complete stranger, entirely because Evetech entered the wrong address and outdated contact details on my shipment.

When I finally got it back: PSU still full of dust (basic practice to blow out during any repair), a SATA cable not even seated, and a boot configuration left broken enough to cause kernel panics on startup, which took me hours to diagnose and fix myself.

Their response throughout: "I do apologize," repeated on every call. No refund offered for the R200 I was out of pocket because of their mistake, despite nearly losing the system entirely.

A repair that should have been a CPU swap and confirmation took three weeks, and ended with my computer being handed to a stranger due to their own address and contact-detail errors, repeated despite three separate corrections on my end.

I cannot in good faith recommend this store anymore under any circumstances.

Faulty product was returned and credit was provided in a speedy and timely manner.
Great after sale service.

Efficient service in both the sale and replacement of part that was defective when it arrived.

Great response to every query, RMA process is easy, no fuss. Support emails details everthing perfectly.
Unit was tested quickly and I immediately received response that it will be replaced.

Let first begin by saying, Evetech is the holy grail of anything gaming in South africa, i have about 5 orders and planning on ordering again before year end. All my products have been delivered to me without damage or anything that makes me doubt them. Also, i have once visited their HQ and damn, the child in me was so happy to see so much tech. Let alone that is tech I've only seen on YouTube videos. And their reception is so good, keep up the good work good people.

Well assited by the Support staff and the technician was fast with testing my failed part. Overall really friendly and reliable.