Evheroes Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful staff for providing efficient, friendly, and professional installation services that make the entire process remarkably smooth. Consumers also deeply appreciate the prompt communication, detailed technical guidance, and consistently supportive customer service from the initial inquiry all the way to completion. However, some people mentioned experiencing unexpected technical issues with their charging units or encountering frustrating scheduling delays during the installation process. A few reviewers also noted difficulties reaching support teams and getting timely help when attempting to resolve various equipment problems.

What people talk about most

Service

People report positive experiences with service, highlighting fast and professional installations. Reviewers... See more

Staff

Consumers find staff to be positive, professional, and helpful throughout the entire process. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising exceptional support from... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed hardware reliability. While some... See more

User experience

Reviewers highlight ambiguous aspects of user experience with mixed feedback. Some consumers report a quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EV Heroes and especially Conor that came to our house today was a true professional. He took great care in ensuring the charger was installed with the least amount of internal cable on show as possibl... See more

Company replied

Rated 5 out of 5 stars

Had our EV charger installed today by electrician Lewis. Was great from start to finish. Did a great installation. Thanks pal. EV Heros have been great with communication from start to finish thanks... See more

Rated 5 out of 5 stars

Can not recommend this company highly enough, I never normally write reviews however had to as the customer service was arguably the best I’ve ever received. Call centre , knew there stuff tech... See more

Company replied

Rated 5 out of 5 stars

Very easy to arrange with good comms and a simple, friendly install within a week of enquiry. Not the cheapest but provided what I wanted - decent model of charger with a 10m tethered cable. Only "d... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

EV Charge Point Installations - We install all leading charge point manufacturers at both residential and commercial Installations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(532)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

EV charger fitted

Had our EV charger fitted this morning by Shaun from EV Heroes, he was on time, very efficient, helpful with the start up of the App and even found our smart meter that had been hiding in our electricity box for 5 years. Definitely recommend the company and Shaun, 5 star service.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Ohme EV charger installation

Had an Ohme EV charger installed by Connor. The installation was completed without issue and Connor helped me setup the Ohme app and even transfer my electricity tariff to a more cost effective one. Very helpful and great customer service!!

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

EV Heroes- absolutely fantastic, thanks Shaun!

Bought my car through Audi and part of the package was an install with EVHeroes.

The install was completed by Shaun. he was neat, tidy and polite. He explained everything really well and even helped me set the app up on my phone.

Would highly recommend for a quick, easy and disturbance free install.

In total from picking my car up until install I waited about 4 weeks :)

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Simple remote survey without a sales call

Local, competitive and with an excellent remote survey to allow a true quote without a pressurised sales process. Luke was prompt, polite, tidy and very professional and completed the job and set up of the charger in just a few hours.
Highly recommended

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

A excellent service today

A excellent service today, Connor the installer was smart, friendly, done a great job and helped me set up the app and tariff change. Really impressed with EV heroes and their service… recommended

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish...

Great service from start to finish...

Thanks to the whole team who got my charger fitted quickly and simply.

Rachel took the time to explain and guide me from my initial enquiry which was appreciated as it was my first purchase of an ev charger.

The install was completed by Connor, he called on route, was neat and tidy and went through any options regarding cabling etc. He then explained everything and left me feeling really confident with the day to day use.

Great job EV Heroes!!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Luke Jones installed are Ohme charger

Luke Jones installed are Ohme charger, made it look easy, no disturbance to us at all, we work from home. Charge is latest tech, easy to work. Solar panels next...totally recommend EV Heros good lad Luke..spot on service

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant EV Charger Install

Brilliant EV Charger Install

I have just had my Hypervolt Home 3.0 installed and John did a wonderful job; He arrived on time and was very polite and helpful with everything. I would highly recommend this company.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Had my port fitted today excellent…

Had my port fitted today excellent service the young lad that fitted it was helpful , polite told me everything I had to know gave me different options so helpful.

It was quick & tidy installation and all clean at the end highly recommended wish I knew his name.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from Connor

Brilliant Service from Connor, he was very pleasant, helpful to my disabled Father, a credit to your company.
Connor explained everything, was very tidy and completed the job with care.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

The electrician

The electrician, Gene was extremely helpful and patient. He continually explained the process and asked if we were happy with the siting of the different parts of the system. He didn’t rush and was happy to make changes if needs be. I would strongly recommend him and Evheroes.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wes and Gene are true EvHeroes

Whilst our new car is still a few weeks out today was the day for our charging port to be installed.

From start to finish the service has been fantastic where after the initial planning stages was complete the installation was painless.

Communication started the night before advising of arrival times and sure enough a knock on the door exactly as planned. (I do love punctuality)

My installation was completed by Wes and Gene who were both fantastic. From thier technical ability in completing thier work to their professionalism in the manner that they conducted themselves.

Talking me through each step .. confirming key decisions .. ensuring I was happy and then cleaning up after themselves ensuring that the house was left as close to how they found it as possible.

Overall I couldn't fault Wes and Gene .. they are a credit to the company and as such I would have no hesitation in recommending EvHeroes to anyone I know looking for an installation.

Thanks guys !!

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wez…. What a guy!!!

Wez came to fit our charger. He was early and very polite. Nothing was too much trouble and explained everything thoroughly. It took about 2 hours and he even offered a hand to get my shopping out of my car for me. Lovely guy thanks 😊

March 5, 2024
Unprompted review

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