Created exchange, has been stuck in 'manual review' for 10 days. Support refuses to answer my emails. Notice how they've stopped replying to reviews on here. They're preying on ignorance and gulli... See more
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Fees are way too frigging high, it's insane. I tried to exchange $100 BTC to USD Paypal and it ended up asking me to send $112 instead, and with the bitcoin fee that's a total of $15 going somewhe... See more
Company replied
Was a great reliable exchange for me until it wasn't. Now I've been looking at the same screen that says "Awaiting manual action from our support team" for over 9 hours. I sent an amount and was told... See more
Evonax is legit, I have exchanged my cryptos using their platform for 4 times and they have never cheated me! You see I give an average rating to evonax is because the fee is TOO HIGH! 10%? Combi... See more
Company details
Written by the company
European based Crypto currency exchange. We have been in the industry since 2016 and have many years of experience helping our customers exchanging cryptocurrencies. Please make sure that you always use http://www.evonax.com. We cannot be responsible for any loss of funds if you use another site than ours. We are ready to help you swap between the most popular cryptocurrencies out there. Happy exchanging. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the deposit address of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.
Contact info
#1 Lech Kaczynski Street, 0144, Tbilisi, Georgia
- support@evonax.com
- www.evonax.com
You should know
1.8
Poor
198 reviews
Hasn’t replied to negative reviews
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Simple and straightforward process to…
Simple and straightforward process to withdraw BTC to PayPal USD. It took around 4-5 hours for coin transfer confirmation, and then equivalent amount was soon sent to PayPal. No KYC or sharing of information or signups required. Easy peasy
October 1, 2020
Unprompted review
Reply from Evonax
Dear Random Nerd
Thank you for your kind words. We are happy to see that you had a good experience using our platform. Crypto should be easy and therefore it is nice to see that we provide a service that lives up to our promises. Hope to see you back again soon
All the Best,
Julie Hansen - Evonax Support Team
Poorly supervised site
Poorly supervised site, insecure. I sent bitcoin for exchange with PayPal, and received nothing. They said the address I sent it to wasn't one of theirs. What a waste.
September 21, 2020
Unprompted review
Reply from Evonax
Dear Mary
We are sorry to see that you feel this way, however let me refresh the process for you.
On the 1st of september, you contact our support by email in which we respond the same day. You describe that you have tried to use our service back in June twice and then again in august, but haven't received anything back all three times. Then we investigate the problem and find out that the Bitcoin was never sent from your wallet to our addresses, in which you agree on. We have the proof on email. You provide two addresses that you sent the BTC to and I explain to you that we do not own these addresses since they have several thousands of transactions attach to them. All our clients, when they initiate an exchange, are given a unique addresses for one time use only and those address can never be used twice because they must be unique to every transaction. The two addresses you provide to us are: 37GH9HY5x2wgbffyTfZL16TcvATuUV1xFC and this: 3HgkEfDdArLxsoWx7MZ59XKXHHRs94Qnzh
After this have happen, our team helps you through facebook and provides this unique transaction link and address for you to sent BTC: https://www.evonax.com/status/search?query=361iVKTtfzZ5xdCZ1fFfr5FH6n9Z19PLYX
To this date, we haven't received the BTC yet and the proof is also here on the blockchain link: https://www.blockchain.com/btc/address/361iVKTtfzZ5xdCZ1fFfr5FH6n9Z19PLYX
All in all, you blame us for not providing a good service, having an insecure site and yet, the proof is very clear that we never received anything from you. Furthermore, you only initiated one transaction using the same email on our site which is the one we created for you, which is tguven@uvic.ca and the proof for that is here: https://www.evonax.com/status/search?query=tguven%40uvic.ca
We are very sorry that you feel this is our fault. We would be happy to help you in anyway we can, but please check your wallets and your system before calling us out as a poor site and being insecure.
Best regards, Julie Hansen
Evonax Support Team.
Awesome service
Awesome service. Very fast, reliable and trustworthy. Thanks guys
September 20, 2020
Unprompted review
Reply from Evonax
Dear Ruan
Thank you for your kinds words. We are happy to see that you had a good experience using evonax.com
We hope to see you back soon
All the best, Julie Hansen
Evonax Support Team
The best and instant services
September 20, 2020
Unprompted review
Reply from Evonax
Thank you for your review, which is highly appreciated.
We look forward to see you back.
Best regards, Julie Hansen
Evonax Support Team
Very easy to use platform !!
Very easy to use platform !!
Every step of my money transfer was completely communicated, and also the expected timeframes !!
Will always use this platform for all my currency transfer events !!
Keep up the great work !!
September 8, 2020
Unprompted review
Reply from Evonax
Dear Jacques
We are so pleased to read your review and happy to see you had a good experience using our platform. We hope it continues and are here to help.
We look forward to see you back soon
Best Regards - Julie Hansen
Evonax Support Team
Great Service
Remember to read their policy. It can take up to 24Hours to receive funds. Then you will not have to embarrass yourself with an inappropriate review :)
September 3, 2020
Unprompted review
Reply from Evonax
Hi Kim
Thank you for your quick reply. No need to be embarrassed here. Just happy that we sorted it out.
Have a great day
Julie Hansen
Evonax Support Team
Reply from Evonax
Dear Client
I am terribly sorry for this. I will help you out right away.
Please write to support@evonax.com or provide me the email you used for the transaction. Then I will resolve the problem right away.
Best regards, Julie Hansen
Evonax Support Team
Bit Coin to PayPal cash... No problem!
I wasn't sure I wanted to get into buying Bit Coin unless I was able to convert them to PayPal cash... well EVONAX made that possible. These guys are the real deal, I recommend them to anyone who wants to exchange bit coin to dollars. Thanks Evonax! A++++
August 25, 2020
Unprompted review
Reply from Evonax
Dear Larry
Thank you very much. We highly appreciate your review and are happy to see that you had a good experience using our site. We look forward to see you back soon
All the best,
Julie Hansen - Evonax Support Team
Reply from Evonax
Dear Nirav
We appreciate the kind words and were happy to help you with your issue. Thank you very much
All the best,
Julie Hansen - Evonax Support Team
This site is great
This site is great , Evonax people done a lot of things , helping and moving currency in circulation . More power to you , done a good job.
August 19, 2020
Unprompted review
Reply from Evonax
Dear Jerry
We value your review and thank you for your time to rate us. We are happy to see that you had a good experience on our site.
All the best,
Julie Hansen - Evonax Support Team
Evonax is perfect
Evonax is perfect! It has a simple design and I did Dogecoin to Paypal USD two times, and it worked flawlessly with no problems. I am glad to say this site is safe and can be used if you want to convert Crypto to PayPal ( and other cryptos if you want to )
100/100! Couldn't be more pleased!
August 10, 2020
Unprompted review
Reply from Evonax
Dear Vijay
Thank you very much for your review. I am happy to see that you had a good experience using our site and that everything went smoothly. Hope to see you back some other time
Best Regards,
Julie Hansen - Evonax Support Team
Good and easy to use thank you for your…
Good and easy to use thank you for your service
August 2, 2020
Unprompted review
Reply from Evonax
Dear Souheil
Thank you for your kinds words. We are happy that you had a good experience on our platform and everything went smoothly.
All the best,
Julie Hansen - Evonax Support Team
It's a must for sure!
The fastest and simplier service i've ever used, it took me only 3 minutes to complete an BTC to DOGE operation. Incredible!
July 24, 2020
Unprompted review
Reply from Evonax
Dear Tiago
Thank you very much for your kinds words. It is highly appreciated and we are happy that you experienced a good service. Crypto-exchanges should be easy, fast and secure and we are happy to see that we delivered what we promise. We hope to see you back another time.
All the best,
Julie Hansen - Evonax Support Team
Smooth exchange
Performed a BTC to PayPal exchange which went smooth except that the money was set as On Hold by PayPal but the support team has helped me.
July 23, 2020
Unprompted review
Reply from Evonax
Dear Carpo
We are sorry that you initially experienced an issue that was caused by PayPal, but very happy that we were able to help you release your funds. Thank you for your kind words and we hope to see you back again soon.
All the best
Julie Hansen - Evonax Support team
First time using Evonax to transfer…
First time using Evonax to transfer funds to my Paypal and it was a great experience. It's now going to be my go-to bitcoin transfer site.
July 19, 2020
Unprompted review
Reply from Evonax
Dear Blow
Thank you for your kinds words. We are happy to see that we delivered and look forward to see you back on our exchange.
All the best
Julie Hansen - Evonax Support Team
Awesome service, secure and fast.
It is an excellent service, check before opinions here and on the Internet, the legitimacy of the site and all good.
Additionally, the team's response when people ask is a plus.
The transaction was really fast, maximum took a day but I must take into account the time difference. When I made it early, the same day arrived.
The charges are a bit high, but it is understood that for insurance and quality services, it is necessary to pay a little more.
Recommended and I hope they continue like this for a long time!
July 16, 2020
Unprompted review
Reply from Evonax
Hi Roman
Thank you for using us and for your kind words, which are highly appreciated. We strive to do the transactions as fast as possible, but as you say, time difference sometimes makes it hard. We hope to see you back another time and thank you again for choosing evonax.com as your trusted crypto-broker.
Best Regards, Julie Hansen
Evonax Support Team
very good web
July 12, 2020
Unprompted review
Reply from Evonax
Dear Zeeshan
Thank you for your review. Your time and words are much appreciated. We look forward too see you back another time.
Best Regards, Julie Hansen
Evonax Support Team
Reply from Evonax
Dear Aravind
Thank you for your kind words. I am happy to see that you had a good experience using our site. We look forward to see you back, hopefully soon.
Best regards, Julie Hansen
Evonax Support Team
Their service is 100% reliable!
I had never used any service to transfer BTC to PayPal USD before, fortunately I found this site, surfing the internet a bit.
The site is fully functional (all links are working and with very good explanations about how the whole process works).
The interface is extremely simple, intuitive and even with an objective step by step and clear how to do the transfer process.
During the transaction I had no problem, the "auto-track transfer" function is simply amazing and constantly updating the transfer progress so you don't get totally lost on what's happening.
I didn't have to use the support, but I'm sure from what I've read about the other reviews, it's something that really delivers what it promises and clearly.
About the fee, in the amount I transferred, it was totally acceptable.
July 9, 2020
Unprompted review
Reply from Evonax
Dear Nicky
Reading your review make the whole team from Evonax smiling. Thank you for your kind words and we are extremely happy that you had a good experience on our platform. We hope to see you back sometime soon and look forward to help you on your crypto journey.
Thank you again!
Best regards, Julie Hansen
Evonax Support Team
Reply from Evonax
Dear Ghalib
Thank you for taking your time to write a review.
We strive to be one of the best solution on the market for instant exchanges and listen to our customers. The exchanges rates are not the best on the market, agreed, but we hope that our platform offers something else that contributes to a great experience despite the rates. We are looking to improve the rates when we can and will let our customers know when this happens on our newsmail.
Thank you again.
Best Regards, Julie Hansen
Evonax Support Team
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