Good service had a couple issues with location as my house is hard to find and despite instructions and whereabouts, have posted to wrong address or randomly canceled last minute. Other than that with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Handing parcels at the doorstep and not just knocking and leaving the parcels. Drivers always polite and friendly.
LEFT IN TO OBVIOUS POSITION FLOOR OUTSIDE FRONT DOOR - COULD HAVE BEEN BEHIND PLANT POT
The delivery drive for our area is fantastic, always delivered to us within the time frame advised with a smile. Always so helpful too, had bad experiences in the past but our driver treida is th best... See more
Company replied
Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
5M reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service friendly
April 30, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
My parcel was delivered on time by a…
My parcel was delivered on time by a very polite courier.
April 30, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Deliveries on time,drivers always pleasant.
Deliveries on time,drivers always pleasant. Never had a damaged parcel.
May 2, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Hassle free
April 30, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
I wasn't there to receive the parcel…
I wasn't there to receive the parcel last Thursday30th April, which was taken back by the courier and hasn't attempted to deliver since then.
April 30, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Delivery driver rang me as I wasn't…
Delivery driver rang me as I wasn't home and we discussed where to safely leave my parcel.
May 1, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Delivery at 22.55 on a Sunday evening…
Delivery at 22.55 on a Sunday evening is just not acceptable. Banging loudly on our front door that late at night is scary, especially when we are in bed.
I look forward to your response.
May 4, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reliable great service friendly drivers.
May 2, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Margaret is always pleasant and…
Margaret is always pleasant and helpful, things arrive on time undamaged.
May 3, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
I always find the delivery people…
I always find the delivery people polite and deliver on time
May 2, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Thank you for the perfect service and…
Thank you for the perfect service and the excellent materials you provide us. You are the best, perfect staff 🙏🙏
April 30, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Very quick delivery
May 3, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Pointless
I have received two orders within days and have found my orders under the hedge as I've been out.One order was 60 litres of compost that I had to carry round to the back of my house,I'm a pensioner,my question is what's the point of filling in the list of options should you be out only to find them under an hedge.
May 1, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Parcel left in secure olace
May 3, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.