Worse pe-sales and customer service
Worse pe-sales and customer service, eWays do not have enough people to service new orders and answer queries and it is not cheap either. There are better companies which are also better in price.
June 16, 2024
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Company details
Written by the company
Med Eways laddtjänster blir det enkelt att ladda bilen hemma, på jobbet och publikt. Vi hjälper er från idén om laddning till nyckelfärdiga laddstationer!
Contact info
Invernessvägen 2, 18276, Stocksund, Sweden
- 010-121 94 00
- info@eways.se
- www.eways.se
3.4
Average
483 reviews
Hasn’t replied to negative reviews
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The job got subcontracted out
The job got subcontracted out. Communication became very hard between the subcontractor and eway when reconciling what had been ordered vs what would be done and if there were any additional costs to be paid to the contractor. I pulled out in the end before installation and just had to pay 200kr to eways for admin.
December 3, 2023
Outdated process in my opinion: Physical tags sent to mailbox used - it takes a long time before you can start to use charging stations
To be able to use charging station, Eways uses physical tags that they have to send out by snail mail to each user. I would very much prefer an app instead, getting access instantly. The process with tags seems outdated to me.
On top of things, Eways forgot to send out my tag twice, meaning I have to wait for the second week in a row before I can charge my car at the office. Customer service tells you to wait 5 days for the tag to arrive in your mailbox before you call customer service. Do not wait as I did - instead call them often to make sure your tag is sent.
Edit: Answer makes sense on the choice of a tag. I very much appreciate the info, thank you for the time to inform.
Still have not gotten my tag, though. I ordered the tag 7 nov 2023 (3 weeks and 1 day ago). I did get an email Thursday last week that the tag now is sent, might be a good sign. Let's see when it arrives.
November 21, 2023
Unprompted review
Reply from Eways
Hi Malin, Thank you for your feedback.
The choice of using a tag is because it is more reliable than an app and are not in need of an mobile service connection to start. Also And RFID-tag can be "remembered" by the charging station so even if the station is offline you can start an charging session. We have and provide cooperation with numerous applications that works with our service and most of the bigger parking applications can be used to start and stop a session in SE and other nordic countries.
Further more we are always looking to improve and find the best way to make it easy for our customers to charge, so of course we are looking in to our own application.
We are very sorry for the delay and as you were told by our customer service i can take up to 5 working days before the tag arrives due to postal service. In your case I will look in to what went wrong.
Thank you again for your feedback! Listening to our customers makes us better.
/ Mattias Larsson
Customer Care Manager
Hi again Malin,
If it has taken this much time there must be something wrong, maybe we have the wrong adress. If you have the possibility to send it to me I will check. It should not take this long.
Br Mattias Larsson.
mattias.larsson@eways.se
Great product let down by its app
Greate experience with ordering except for the extended waiting period before it could be installed. In addition to that the Zaptec mobile app is very almost useless with it almost never showing the correct status and difficulty starting a new charge cycle.
September 16, 2023
Good service
The installer was very friendly and the customer service was very efficient.
August 2, 2023
Very professional.
Very easy communication. Great and fast service. Delivered and installed in a very short time.
July 22, 2023
solved my doubts
The person who supported in my issue solved the problem quick and effectively, and Jesper know what he is doing.
May 7, 2023
Reply from Eways
Hi! Thank you for sharing your experience. We're glad that you've had such a positive experience and appreciate you taking the time to provide feedback.
Have a nice day! :)
/Moa
I would strongly recomend Eways as a…
I would strongly recomend Eways as a company. I have a Halo charger that is working perfectly fine and is Climatadapted. I strongly recomend The customer service as well that always answer when calling if needed... 😊
May 10, 2022
Unprompted review
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