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Excavator Parts Direct Reviews 

321
•
TrustScore 4.5 out of 5

4.7

Construction Machinery and Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and reliable product quality that keeps their heavy machinery working smoothly without causing frustrating operational downtime. People also appreciate the incredibly helpful support team and the simple website design that make finding and ordering necessary replacement parts completely straightforward and highly efficient. Some reviewers were not happy with unexpected delivery delays that meant waiting significantly longer than promised for crucial replacements. Others mentioned occasionally receiving incorrect items or components that did not fit properly and required manual modifications before they could finally be used.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting the remarkably fast and... See more

Service

Customers had positive experiences with service, often highlighting fast next-day deliveries and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality and a perfect fit for their... See more

Order

Consumers find order to be positive, highlighting the simple online process and exceptionally fast next-day... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased from E P D. AS a business owner with customers I need to impress I value companies like this who enable me to deliver my services on time. Unfortunately machi... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(321)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Royal Mail delivery was a bit of an inconvenience but the dispatch and quality of service was brilliant

September 8, 2025
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Reply from Excavator Parts Direct

Hi Claire,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Outstanding Service!

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the price offered was extremely good. I placed the order midday and was very impressed with the speed of delivery, delivered early next morning! The digger was back up and running within 24 hrs, the service provided was outstanding and I want to thank everyone involved. Greatly appreciated, Top Class!! Happy Days!!

August 27, 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Alan,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, ordered a new track at 3.30 in the afternoon, it was back on the machine and working at 10.15 the next morning.Highly Recommend 👍

September 4, 2025
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Super Delighted

Good price point, super fast delivery & to top it all the items sent where of really good quality. Keep up the good work and Thanks “i’ll be back”

September 2, 2025
Unprompted review
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy to find the correct part

August 15, 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 1 out of 5 stars

Ordered JCB 8008 Track for next day…

Ordered JCB 8008 Track for next day delivery from EPD, one week later still no track, machine out of work a full week, that's what you get for using a rubbish carrier like Parcel force.

August 20, 2025
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Les,

We're very sorry to hear about the issues faced here, which we take very seriously. Someone from the team has been in contact and we have already sent replacements on a pre 10 am delivery free of charge for you.

If you are still experiencing issues please don't hesitate to call us direct on +44 3300581234

Rated 5 out of 5 stars

Delivered in a nanosecond!

Amazing, amazing, amazing. This company KNOWS customer service. They delivered it in a nanosecond. Perfect from beginning to end. Use this company. Trust me, I'm a doctor (who is partial to JCBs!).

August 13, 2025
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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