Purchased monitor audio speakers and they was much better priced than elsewhere and I'm very happy with the purchase and the customer service. Karl kept me updated about delivery which was appreciated... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From Initial enquiries when they were on my shortlist to the Denon Amp being delivered I must say I'm a tough cookie to be pleased. I was very happy indeed. The customer service was quick to... See more
I was looking for something to replace an old separates hi-fi system and considered good quality units from B&O, Sonos, Denon & JBL. I chose the Denon home 350 based on other reviews and am delighted... See more
Name well deserved! I purchased a pair of monitor audio speakers, were told immediately they were out of stock, however I could have the newest model for two thirds rrp! Had a good chat with a very pe... See more
Company details
Contact info
Unit 3, Maidenhead Enterprise Centre, Cordwallis Street, SL6 7BE, Maidenhead
- 0800 634 4484
- orders@exceptional-av.co.uk
- www.exceptional-av.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recently purchased a pair of Monitor…
Recently purchased a pair of Monitor Audio Silver 300 Gen 7 Speakers from AV.. At first I called to by the Gen 6 as they were in my budget. Unfortunately they were out of stock, Andrew Scaife explained they had the gen7 and offered me a deal I couldn't refuse.
The speakers arrived the next day and unfortunately were damaged ! This happens its not uncommon, what's important is how the seller deals with the problem. Andrew was superb from start to finish. had them collected the same day and a new pair delivered in no time.
I highly recommend, excellent price superb customer service and communication.
Thank you
Regards
Ian
May 5, 2022
Unprompted review
Excellent value bundle with fast and…
Excellent value bundle with fast and efficient service. Simple.
April 8, 2022
Trustpilot is annoying
Exceptional AV - good. TrustPilot reviews constantly spamming me - not so good
April 7, 2022
I knew the product that I wanted and…
I knew the product that I wanted and found this company the best value. Product was received within the time stated, was well packaged and in perfect condition. Very happy with the condition of the product and the service.
April 7, 2022
Bought a Denon Ceol N11 from them when…
Bought a Denon Ceol N11 from them when stocks nationwide were low and prices were high. Exceptional AV had stock, were not selling at an inflated price and when ordered in the afternoon, it arrived the next morning. What more could you ask for?
April 6, 2022
Great service
Great service, very friendly staff. Product arrived on time and correspondence was excellent.
April 6, 2022
Was quoted 1000 GBP to deliver to a…
Was quoted 1000 GBP to deliver to a Scottish island. I wasn’t expecting a private jet charter. Apparently Parcel Force can deliver for 20…
April 2, 2022
Unprompted review
Fantastic speedy delivery
March 30, 2022
Great personal service with help easy…
Great personal service with help easy to access.
Very fast delivery and good communication.
March 30, 2022
Everything as expected
Everything as expected. Delivery on time with regular updates. Product and service great. I updated a part of a setup and the person I contacted was helpful and professional. New quote sent to me promptly and a sale agreed. Will use this company again and I highly recommend it.
March 30, 2022
Open box purchase 3050i
Open box purchase, as specified in new condition. Good price , good product.
March 30, 2022
Really happy with my buying experience…
Really happy with my buying experience with Exceptional AV.
I Pre-ordered a network streamer and floorstanding speakers.
Items arrived safe and sound after 1 month (pre order time)
Prices are ultra competitive and I'm really enjoying the streamer and speakers.
Would definitely recommend and buy from again
Thanks exceptional AV
March 27, 2022
Unprompted review
Top notch.
Top notch, i pre ordered as the bundle i wanted was not in stock, there was a delay in regards to the first email but that was because i ordered on a friday evening and they don't work on the weekend but early morning monday they confirmed what i knew already the items were on the way, there was a few days waiting but Karl kept me informed all the way and once all the items were in the items were dispatched and i got them next day. I'm very happy with the products and the service, would recommend.
February 21, 2022
Unprompted review
Ordered the Denon and got it the next…
Ordered the Denon and got it the next day. Easy and a better price than anywhere else.
February 17, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.