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excess-baggage.com Reviews 352

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TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and customer support they received, often praising the staff for their helpfulness, kindness, and efficiency in resolving issues, especially concerning lost items. Many people found the overall experience to be smooth and positive, with quick service and clear explanations. However, some customers were dissatisfied with the service at specific locations, mentioning issues like delays in collecting bags or difficulties with the lost property service. A few other people also felt that the initial staff interactions were indifferent or that there was a lack of managerial support to resolve problems.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Location

Clients share ambiguous opinions on location. Many found the service convenient for storing luggage at... See more

Product

Reviewers mention positive feedback about products. Customers were pleased to find replacement items, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the e... See more

Rated 5 out of 5 stars

I needed some help today with setting a suitcase lock prior to flying Heathrow T4. Staff member Aneeqa provided me with top quality service and advice for which I am very grateful. I will definitely u... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mr gabriel and arjun were very helpful

Mr gabriel and tje whole team excess baggage stansted helped me a lot 13/05/26 they showed me the way to get the luggage and assisted me to the security and did the helpful things thank you so much... i appritiate the help from arjun on the desk..

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Safe reliable and efficient

I never realised this service existed. So efficient, clean and handy. If you travel connecting in London, it is the only way to not have to lug your heavy luggage all over the world. Really excellent service.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Saya was amazing and helpful

Saya was amazing and helpful
Thank you
She help me so much to create an account and recharge and thank you so so much
I'm very happy after one hour struggling with all
Thank you darling Saya have a wonderful day

April 22, 2026
Unprompted review

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