Bit wary as some sites are dodgy. Exclusively Eve had exactly what I wanted (G-Ki) and it arrived a coupe of days later, beautifully wrapped in side & discreet outsde. Wrong colour was sent & when... See more
Company replied
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I am most impressed with your helpful and friendly service, the Doxey wand arrived the next day, was cheaper than anybody else and has worked perfectly. The Doxey is powerful enough to be used as... See more
Company replied
EE looked like a top level shop for pleasure toys, but too bad, just mere days I made some purchase, they got closed down, and it's always unfortunate and disheartening to see a long established bra... See more
Company replied
Website is very clear and easy to use, majority of the products is in stock. Payment options are plenty. Delivery of the goods was very fast, well packed and all items were individually giftwrapped w... See more
Company replied
Company details
Information provided by various external sources
Exclusively Eve is now closed. Unfortunately Exclusively Eve has not attracted an audience large enough to sustain itself. We would like to express our sincere thanks to all our loyal customers who over the last eleven years contributed to making 'our vision' happen. Farewell.......
Contact info
4.9
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very professional and discreet and offer very high end products at reasonable value
High quality goods on a high quality on line store, with a professional touch!
May 23, 2014
Unprompted review
Reply from Exclusively Eve
Thank you for your custom & taking the time to review our website
Good value and discreet
Excellent value and service and discreet delivery.
May 22, 2014
Unprompted review
Reply from Exclusively Eve
thank you Adam - hope to see you again soon!
Quality Product, Quality Wrapping, Quality Service!
The service Exclusively Eve offers is second to none. The parcels are always wrapped in a beautifully gift wrapped package, the quality of product, speed of delivery & the price is paramount to any customer & eve offers it all!
In a nutshell, Eve is one first class company that would be hard to compete with as their standard far exceeds their customers expectations.
May 21, 2014
Unprompted review
Reply from Exclusively Eve
Many thanks for your custom and your review.
Exceptional service on every level.
Quality goods at best prices dispatched and delivered as promised.
May 21, 2014
Unprompted review
Reply from Exclusively Eve
Thankyou Iain for your custom and your review
Item not delivered no response from seller
Ordered online, never notified one item out of stock (I checked later and still
Saying item available) only found this out after checking to see where item was, I have emailed and phoned twice no contact I have demanded a refund and will be contacting PayPal if I do not hear from them today! Unacceptable service and zero after sales service available
April 23, 2014
Unprompted review
Reply from Exclusively Eve
At Exclusively Eve we endeavour to despatch all our orders the same day if not the following day. Unfortunately in this case our system had an incorrect stock figure, and subsequently this was not corrected and resolved in a timely manner. We did not staff our office over the Easter weekend so our normal standard of service was not maintained for which we sincerely apologise. Subsequent telephone contact & communication has resolved this issue in full, & steps have been put in place to ensure errors are kept to a minimum. Again please accept our sincere apologies.
Excellent, would recommend to anyone
Great service, product arrived very quickly.
After sales support also excellent, prompt and friendly.
February 3, 2014
Unprompted review
Non existent aftersales service
This company do not give a monkey's once they have taken your money. Faulty goods and despite 4 emails to request return authorisation code as per their policy they have not even had the courtesy to acknowledge receipt of the complaint. Will now resort to dispute through credit card company....BUYERS BEWARE!!!
January 22, 2014
Unprompted review
Reply from Exclusively Eve
Dear Stephen
We are sorry to hear that you are unhappy with our customer service, for this we offer our sincere apologies. The first we heard from you was an email dated after close of business on Monday 20th January 2014, which we opened Tuesday 21st January. Unfortunately the online form you sent never reached us.
As a company we pride ourselves on customer service and talking to our customers as quickly as reasonably possible,in this instance replying to you early morning on Thursday, 23rd January. I am sorry that on this occasion we have fallen short of your expectation. We will surely strive to do better in the future.
I can assure you that this is not normally the way we do business, however we value all feedback as this informs us as to where and how we can improve our services.
As per our emails to you regarding the faulty item, we await its return for a full refund of the item value & postage value back to us.
Kind regards
Eve
What a Great Experience
Having trawled the internet to find the right price but also somewhere that looked, well not too sleezy and had all the hallmarks of an well established business, I came across Exclusively Eve - wwwexclusivelyeve.co.uk. I liked what I saw, the colours, the products and of course the prices and so immediately placed an order for the toy that I wanted. I places the order mid morning , on normal free shipping (over £30 item) and expected to receive the order within 2 ish days. My order to my pleasure and surprise arrived the very next day. Once I opened the brown padded jiffy bag, inside was my boxed product wrapped in crisp white tissue with a beautiful silver sticker, looked lovely. I was thrilled, so much so that I immediately wrote back to the company to tell them how pleased I was. I could not have been happier! I will definitely go back!
September 25, 2013
Unprompted review
absolutely unacceptable
I received the good in a damaged unsealed box that was obviously not its original packaging. There was no answer to my phone calls neither there was a reply to my email. In my opinion this company is a health hazard to anyone purchasing a product from them.
July 17, 2012
Unprompted review
Reply from Exclusively Eve
Dear Zuzana
Please accept our sincere apologies for not replying to your email sooner however unfortunately the first that we knew of your unhappiness with your product & packaging was when we were notified today that we had a new review on "Trustpilot". I have since managed to locate your email and I am sorry to say that it had lodged itself in our "Junk Box"
As a company we pride ourselves on customer service and talking to our customers as quickly as reasonably possible, I am very sorry we have fallen short on this with you, please do accept our apologies.
I am still trying to get to the bottom of this issue with our warehouse however do need the product and its packaging back to really understand what has gone on here. As soon as I have it back I will also be directly in touch with our supplier as there is a possibility that we received the item in this condition.
I can assure you that this is not normally the way we do business and that we have quality checks in place to see that products do not leave us if there is anything wrong with either the item or the packaging. In this instance your order has clearly fallen outside of these checks. Part of my job moving forward will be to see that this does not happen again.
I have created a returns code for you - It is: 94461811
We recommend that you return the item using a signed for delivery service, such as recorded delivery.
Please return the item to:
Exclusively Eve
Unit 6
30 Red Lion Street
Richmond
Surrey
TW9 1RB
Upon receipt we will of course process your full refund.
We hope that you will give us a further opportunity to prove ourselves to you and to this effect we have emailed you under separate cover an "e voucher" for £20 which can be redeemed against any purchase within the next 12 months with Exclusively Eve.
Kind regards
Eve
poor custome service
I contacted exclusively eve regarding how their packaging is done, in particular how discreet it is as I needed the item sent to my workplace, and never received a reply. I ended up going elswhere.
April 24, 2010
Unprompted review
Reply from Exclusively Eve
Dear Daisy
I am sorry that you were dissappointed with our customer service.
Customer service is a very high priority to us and we pride ourselves on our speed & efficiency of response to all communications. It would appear that your email has slipped through our net - a sincere apology to you.
All our parcels are despatched in a very discreet manner with no mention of company name or what may be contained within.
We hope you will give us another chance to prove ourselves.
Kind regards
Eve
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