Exigo Uk Reviews 5

I contacted Exigo through their website and Tyler Topham the operations manager responded to me through email and i called him back.I called him and said i wanted a selectorised recumbent leg press he said he could do an invoice and with a cost of £2,995.

I have been trying to buy a machine from Exigo through Tyler since the 20th of February 2025.I was simply not hearing anything back to my emails or phone calls from Tyler and i quickly got fed up constantly sending emails with no reply.I noticed that Tyler copied Sarah Bunbury UK accounts assistant in an email to me,so because i was not getting anywhere with Tyler i emailed Sarah and she told me she will pass on the message and get Tyler to contact me...I kept emailing her saying i have not heard from Tyler.I then gave Sarah my mobile number expecting a phone call and never even got a phone call back.

I got an email from Sarah asking for my phone number For Tyler to call me back on when i already gave her it...

Then after ages and weeks all of a sudden Sarah told me that Tyler was at Perform X but Tyler was not the day he said to me he would sort out my invoice and payment details IN THE MORNING THE NEXT DAY on the phone call to me when i called him weeks before this and he was at Perform X!!!

Tyler got back in the office and apologised and confirmed he was at Perform X and was also on annual leave🤦🏻‍♂️ and he had to be in the office for my 'discount' for him to authorise as he was the only one who could do it and said his colleague was not authorised to do it for £2,995.

When was Tyler at Perform X and on annual leave??? I dont know the actual dates because i have not been told.But i guess that Tyler was not doing both literally the next day when he told me he would sort my imvoice and payment details in the morning...why would he tell me thay if he was not going to be in the office? It does not make any sense what so ever and Tyler definately did not mention anything to me about Perform X or annual leave...I was told by Tyler an invoice an payment details will be done an sent in the morning end of and never was so that is why i have been chasing him for weeks and getting nowhere then its my fault he was not in the office???

Tyler didnt do the invoice and send payment details then after weeks he disappeared and its my fault yeah???Ha ha alright then!!! 😡🤬

I have ended up having to buy a different machine from another company now and that was all sorted and paid for in 1 day thanks to gym gear and sorted me out IN A DAY!!!

I will also say when Tyler got back in the office i told him im buying elsewhere...He then had the audacity to ask if i have paid the other company and if i could cancel it or get a refund to basically buy from him!!! I rejected this offer and told him im not messing this other company around because they sorted me out in a day and were brilliant and still are even now with me.He then asked who they were,whats it matter??? I went elsewhere because for the same price i actually got a machine what does 350KG max weight and yours does 150KG and you never sent me the invoice or payment details and i got fed up chasing you.

Tyler has emailed me today 11/3/2025 to try and guilt trip me it seems and he has tryed to get me to delete my review or change my review star rating 😆🤣.

NO im not deleting it...By the ratings of Exigo on trust pilot reviews im not the only unhappy customer and they have like 3 star rating.

I have attached photos of Tylers email to me so every potential customer can see and so that everyone at Exigo can see im not standing for this and i will expose to everyone exactly what Tyler Topham has tryed to do plus try to blame me???

Anyway Tylers apology came too little too late and does not change the fact he tried to also get me to still buy from him and get a refund to do so...UNBELIVEABLE.

Exigo = A JOKE and my 1 star google review is more than reasonable for all the reasons i have stated Tyler so get over it.

You should be more considerate and respectable to potential customers and customers then eh???
STOP CALLING ME IVE BLOCKED YOUR NUMBER YOU WANT A REACTION DONT YA,HARASSMENT MUCH?

The workout machines made for Exigo are not adaptable to different sizes of people. It is ridiculous because I am at the gym exactly now and the seated calf raise is for a person who is 1,70m or more. I am trying to do the exercise however the weight is hitting the floor.

I had been looking at these dip stations for a while, I have limited space and this unique design seemed my best option as I do weighted dips I needed a strong one. When it arrived I could tell the quality mindset of the company just by the care they had taken over the packaging on a full pallet covered in a bubble of thick plastic which was shrink wrapped. After I removed it from the pallet, it was immediately clear the quality of the dip station heavy gauge steel clean welds and thick protective paint, and nicely designed it is comfortable to use, first class.
I really can't believe that exigo hasn't got the more high profile image that they definitely deserve! They are based in Rochdale and make all there products in England and who can say that nowadays. I would encourage anybody to buy from Exigo not just to support our economy, but because this is excellent high quality equipment on a par with any other heavy duty commercial gym equipment.

Exigo was easy and simple to deal with. I felt with Nick Lester very good at his job and a top guy too. We had a tough deadline for the new kit to come in and was a big job too we had a lot of kit on the order they turned it round quick and got it installed in just a few months (all at the busiest time of the year for equipment manufacturing) the new kit looks and moves great. 10/10 service, turn around time and product quality. They’ve said if there are any problems with the kit in the future to call and they’ll sort it which is also massively reassuring.
10/10 from me so far.

Awful customer service. "Lifetime guaranteed," was not met.