Exmoortrim Reviews 

Top draw, Ricardo in particular was excellent. Ordered seats and seat belts, initial advised timeframe for delivery made things tight for me and a planned excursion. I got in touch with Ricardo who went out of his way and knocked two weeks off the original schedule. Communication and customer service was exemplary throughout, highly recommend

Delivery time quite long
Wrong delivery address even if i raised a warning

This is my first experience of using Exmoor Trim after years of owning Land Rovers, and I have not been impressed. I would not recommend them. I ordered a set of new seats 6 weeks ago, and no contact or reply from emails. After a phone call I was given some confusing excuse about wood supplier and manufacture and production. I cannot understand how this company has survived with such poor communication and service.

Very poor administration and in need of a good office manager.
4 to 6 weeks to make it after taking the money immediately. That I accepted.
It was then dispatched and sent by courier having heard absolutely nothing from them at all.
Obviously the administration side of the company, doesn't not have the ability or the foresight to inform the customer that the item, will shortly be in production and will be ready in the near future, to be dispatched.
The item received was outstanding although perhaps a little expensive

I ordered my seats (common grey vinyl seats) and was told they were in stock, then ended up having to wait nearly 3 weeks for the order to be fulfilled cause they weren't. After my seats arrived, I have emailed twice to get a missing knob for one of the front seats sent, and I haven't got a reply.

Not so fast and rather expensive delivery to Sweden.

Great packaging and speed delivery. Will use them again and recommend them as a supplier.

An absolutely beautiful steering-wheel delivered within the time period stated. Excellent.

Good product, efficiently delivered.

When I ordered the seat covers it said they were in stock. I then received a confirmation of order the next day stating the products would be dispatched in the next 4-6 weeks.

On phoning Exmoor they advised that the seat covers needed to be made and they didn't know exactly when that would be.

I have since had to source the front seat covers elsewhere from a retailer that had them in stock.

I have previously ordered products from Exmoor and have always been pleased.
I ordered and paid for a canvas storage item in August.
I received an email a week or so later, stating that they were experiencing delays.
Four weeks later, still no news, so I emailed them chasing delivery. A few days later, I get another email saying delivery delayed by 2-3 weeks. So I might get the item I have paid for mid-end October.
To add insult to injury, I keep getting emails advertising the same product and others.
Maybe they should stop pushing it, if they can’t cope.
I then get asked to review the item that I haven’t even received..... very disappointing!

Great products great prices. What more can I say.

No response on e-mails regarding pick-up of order.

The best hoods for Land Rovers on the market. V happy.

Brought item's when on sale, am going to have to wait at least a month before I receive them

Great product, great service, great communication.. full 3G’s

The product arrived as described but I was surprised at how high the delivery charges were. More than £20 to deliver two interior door grab handles by DPD to the Isle of Wight. I know for a fact that DPD do not charge extra to deliver to IoW. No expedited service requested. I emailed Exmoor Trim twice to question the delivery charge but was ignored.

I’m updating this to three stars from one star because they did ultimately respond and refund the overcharge. Can’t go any higher than three because the only reason I got a response at all was because I left them a 1-star Trustpilot review. Prior to that, tumbleweeds in response to my emails.
That said I’m satisfied with the product itself, just the customer service that let them down initially.

Very good it is a exzellent Company