Expedia Reviews 

I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.

When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?

My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.

Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.

Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.

Booked a flight + hotel package with Expedia. Original flight and stay was from April 29 - May 2. Westjet changed my flight schedule to April 29 - May 3. So as you can see, now I'm missing 1 night of hotel. I reached out to Expedia about this and it took them 1 week (didn't even contact me, but rather I had to keep reaching out). Their options to me was a) full refund or b) pay for another night and get compensated. Though both options were absolutely useless to me because for a) I need to get to Vegas for a conference and if I were to get a refund and rebook, the prices were WAY more expensive than what I booked for - I got the Cosmopolitan hotel (a five star hotel) compared to a 3 star hotel for the same date range. Option b) was useless as well because Cosmopolitan needs a minimum of TWO days to book, so I couldn't even book it to get a reimbursement. Plus, why is the onus on the customer to pay first and get reimbursed? What if the customer can't pay at the time this request needs to be done. Because of this I had to book another hotel (which Expedia said it had to be the same hotel or no compensation option). So no compensation at all but I'm putting my complaint out there so that people thing twice about using their services. I've been a long time customer with Expedia but this experience will make me bring my business to their competitors.

In December I booked what I thought was an all-inclusive hotel deal in Huatulco,Mexico for early February.I took a screenshot of the booking just before I finalized the purchase. It included the words “all-inclusive” and the purchase price of $3173. I completed the booking and my credit card was charged $3173. Four days before departure I checked my hotel details and noticed it didn’t mention all-inclusive. I called Expedia and explained the situation and they were not understanding. They explained that they reserved the right to change the cost of the package between the time I took the screenshot and the time I completed the transaction. I tried to explain that the price I paid did not change but the promised amenities did. To make things worse the agent had me on hold for a long period of time while she checked with “her team”. Two hours later I received an email from Expedia saying that they repeatedly tried to call me back without success. This was untrue as I was home patiently awaiting their call. End result is I paid for an all-inclusive but didn’t get it.

Please stay away from this company for your flight booking. I requested for a change in flight more than 48 hours before my departure. No new flight was offered but rather told me to cancel my flight and promised a credit refund. I cancelled my flight like they suggested but Credit refund was never issued. Stay away please for your own good.

I booked my return flight from Urumqi to Hong Kong through Expedia in March 2025. When checking in at Urumqi Airport, I was refused to get my boarding pass at Cathay Pacific counter, the reason was that they could not see my payment record on the chech-in counter terminal. Though the airfare was paid in March, and could be seen in my Visa transaction, Cathay Pacific still refused to issue my boarding pass. There was an issue between Expedia and Cathay Pacific with the transaction. But Expedia never informed me of this issue, I was kept in the dark until I checked in. I ended up purchasing a nother ticket right at the counter at three times the original fare.
Expedia did not admit their negligence to inform their customers when there was an issue with the ticket. Cathay Pacific was unethical not to issue the boarding pass when they already had the fare. So I actually had two seats on that flight, one was left vacant. If I did not pay the original ticket, will the airline hold my seat for four months?

First & Last time doing business with Expedia. I'm so frustrate with the booking errors that Expedia made, and now I'm not obtaining my refunds for my flights(6) even though my airlines have record showing booking have been cancelled by Expedia. Talking to a customer service get you no where. They told me to deal with the airline directly because Expedia is merely a third-party service; therefore, when issues arise, mostly they'll be unresolved.

We purchased a $7000 package vacation package with Expedia for an all inclusive trip to Mexico. Our outbound journey was fantastic with air canada providing our flight with 2x 50lb checked and 1 small carry on and 2 hand luggage which is standard. On our return flight from our package we unfortunately flew with WESTJET and had to pay for all our bags so costing an additional $300 for the basic luggage we had. Very disappointing I will never use Expedia again or westjet !!!!

pictures provided for ''Standard Room, 1 Double Bed, Non Smoking (Small Room)'' at the hotel we booked were not what we ended up with. expedia uses the same pictures so they take no responsibility if what is posted is inaccurate.....don t trust what you see when booking hotel rooms on expedia's site!!!!

Never again will I use Expedia. All around disappointing from misrepresented properties, absolutely useless Customer Service support when the booked property was shut down. In fact the agent advised that charges couldn't be reversed. and further, I would have to find my own lodging for that night. Requested to speak with a supervisor but was denied. Lastly,Expedia unexplained charges appeared on my credit card statement outside of my travel dates.
The date of experience below is irrelevant due to multiple dates involved.

Got charged more than double the price, for a car rental booked through Expedia. So I won't book car rentals through Expedia again.

Used to use Expedia a lot, but I will never use it again. absolutely disgusting, what kind of design is this virtual agent and what kind of agent lies to their customer and try to put fault on them?

Wanted to only cancel flight for 1 out of 2 travellers, the agent cancels THE WHOLE TRIP instead of just 1 traveller. When I spoke to an agent, they lied about me cancelling the whole trip before I specifically mentioned the traveller I want to cancel for.

I used to use Expedia ALOT and after this experience, never again.

I wish I could give a 0 star review. Total Runaround, Zero Accountability

I booked my flight through Expedia and then the airline changed the schedule. That change now makes me miss my next flight. This is clearly an airline-initiated schedule change — but instead of helping, Expedia has been nothing but a disaster.

They keep telling me to call random airlines that have NOTHING to do with my ticket. First they told me to call South African Airways (not involved at all), then blamed “Air Italy” (which literally doesn’t even exist anymore), when the actual airline is Aeroitalia. Every call feels like I’m talking to someone who can’t even read the booking properly.

No one takes ownership. No one fixes anything. They just bounce you around and hope you give up.

I didn’t change my flight — the airline did. And yet Expedia refuses to properly rebook me, refund me, or even acknowledge that their own system is wrong.

If something goes wrong with your booking, good luck. You’ll spend hours repeating yourself, being sent in circles, and getting absolutely nowhere.

I will never book through Expedia again. When things go wrong, they disappear — and you’re left to clean up their mess yourself.

This is a follow up to our vacation package from October 8-15th 2025 to ‘puerto morales’. I have sent multiple
Correspondences and only
Getting pathetic responses and resolution proposals just recently.
-resort advertised as an Iberostar. False. It was Under renovations and transitioning from palmar beach resort to Iberostar apparently a week after our departure. Never told about this ahead of time as we would have cancelled or changed resorts.
-multiple pools closed, only two restaurants Italian or Mexican. Very little variety. No buffet. Multiple gym closures( high importance to me)
- almost ZERO beach front and was advertised as puerto morales . IT IS NOT. Nothing is walkable from here.
- no hot water for first 4 days.
- NO ALCOHOL served after 11pm ANYWHERE at resort.
Pros: great staff , beautiful rooms and large balconies
I have been offered a 50 dollar credit and now 176 which honestly doesn’t even cover all our taxi rides back and forth from the cancun airport . I have been a loyal Expedia customer for well over a decade. And have in the past been treated with fairness and appreciation. That is no longer the case and obviously there is a lot of competitive travel hubs that I will be booking my
Upcoming bucket list trip with in May ( aprox a $15,000 booking). Thanks Expedia. You’ve made that decision easy.

I needed to cancel my flight and did so before the 24 hours were up. I was promised a full refund. No refund..no satisfaction whatsoever. What a waste. This company needs to shape up or ship out.

i booked a hotel transfer with expedia,,the ride didnt show up we had 2 young children with us at 11pm,,i had to get a taxi which cost me 3000 pesos. When I wanted expedia to pay for the taxi seeing i had paid them they said they would only pay me half,,i thought that was terrible seeing i had already paid them and it was their faullt the ride didnt show,,never use Expedia again and neither should you!!

I am a senior who was trying to save some cash and found a car rental company (Carwiz) through Expedia for my trip to Fort Lauderdal in Florida. In the car rental company it practically forces you to pay the insurance coverage which are limited to some USA companies, otherwise they do not continue with the process and you lose the money because the reserve cancellation is not accepted if it is made after you start the registration process. That is a scam starts and Expedia did not defend me before these "business practices" of CARWIZ. I lost my cash and had a very bad moment just at the beginning of my vacations in Florida. Expedia does not seriously evaluate the quality of the Companies they recommend. They are more interested to earn the commission from the cash that carwiz did not want to refund to me.

Zero stars. This was one of the worst customer service experiences we have ever had.
We booked confirmed Louvre timed-entry tickets through Expedia in October 2025 for January 2, 2026 entry. While we were already traveling, Expedia informed us they could not honor the confirmed date and rebooked our tickets to January 3 without our consent and making our booking entirely unusable as we were leaving Paris then.
This mistake completely ruined a once-in-a-lifetime experience for our family. We were traveling with senior family members, for whom visiting the Louvre was a bucket-list dream. That opportunity was lost due to Expedia’s error.
Despite repeated attempts to resolve the issue, Expedia provided no solution, repeatedly claiming they were “working on it,” then issued a refund on December 28 without authorization which was worst as I could no longer rebook as the availability were showing up as Jan 3rd. Responsibility was acknowledged only later, and the offered compensation of $63 was dismissive, inadequate and frankly insulting given the impact of this failure.
This experience highlights poor booking practices, lack of accountability, untrained representatives, no meaningful access to management, and unacceptable customer service and ridiculous compensation. One representative even attempted to blame me for Expedia’s mistake.
Expedia failed at every level and caused irreversible disappointment.

Booked a condo on their website. Was through Vrbo I guess, not that it should matter from the customer's point of view.
Received extra charges that were not on my receipt from Vrbo. Contacting Vrbo's support was an exercise in frustration, as they kept telling me since I booked through Expedia, I need to go through them. Then contacting Expedia, and being told I need to go to Vrbo. These are sibling companies. It should not matter who I contact.
Getting charged extra fees NOT shown on a receipt is so scummy considering what they already charge is way overpriced. Now I have to spend time fighting to get back money that should never have been charged to me.

We booked a stay at a hotel and contacted Expedia to advise of our disappointment as we booked a place with a pool for two nights. The pool had been closed several days before we arrived as well as during our entire stay. I have sent at lease four email to Expedia asking for them to respond. Not one single acknowledgment or response. I will no longer book anything through Expedia due to their lack of care or customer service.

We booked a trip through Expedia for our first family vacation. We had no issues booking the trip. There was an issue with my passport which I needed to sort out. We found this out the day we were supposed to travel though. My wife and daughter were able to get on the plane but I had to book and pay for a different flight. When we were about to travel home from Mexico I was not listed on the itinerary for the flight. I spent 5 hours trying to get through to WestJet who told me I had to deal with Expedia. Expedia said there’s nothing they can do but got me a link to purchase a new flight home. They identified they would put in for a refund on my travel on our behalf once the flight home was completed. When I reached out to them again they told me I never spoke to anyone there before that date and I had to deal with the airline directly for a refund. When I showed them the screenshots of the chat they then told me the agent never said they were initiating a refund with the airport. Even though the screenshot showed that they said they would. They told me their agents don’t send links to new flights, even though the screenshots showed the link being sent to me. We purchased cancellation insurance and they still tried to put everything on us or the airline and to top it off tried to state I was making up having spoken to them before. The entire experience was traumatic for my family. While not every aspect is the result of Expedia not doing their job, the parts that are were enough to make me never want to book with them again. To suggest customers are lying about talking to them when the proof is apparent that they did is inexcusable. Putting all accountability on the customer or the airline when using an agent is also inexcusable. What point is there in using an agent if they don’t honour the agreement at all. I would not recommend Expedia travel to anyone after this and will be speaking to a lawyer if they don’t make this right. Between WestJet and Expedia this was the worst travel experience we’ve ever had.