Expedia Reviews 11,641

Staff barely speaks English.

I had an extremely frustrating experience with Expedia, and I will never use their service again. Their customer service is absolutely terrible. When an issue came up with my booking, I expected them to advocate for me as their customer—but instead, they immediately sided with the hotel without even making a genuine effort to understand my situation.

It felt like Expedia’s priority was protecting their partnership with the hotel rather than helping the person who actually paid for the reservation. Every interaction with their support team was exhausting—long wait times, scripted responses, and no real solutions. I was passed around from one representative to another, each one less helpful than the last.

What’s most disappointing is the complete lack of accountability. Instead of taking responsibility or trying to resolve the issue fairly, they simply defaulted to agreeing with the hotel, leaving me stuck and out of pocket.

If you value your time, money, and peace of mind, I strongly recommend booking directly with hotels instead of using Expedia. At least then you’ll know who you’re dealing with—because with Expedia, don’t expect support when you actually need it.

I’ve used Expedia on only a few occasions. One thing I can say is they are consistent.
Consistently I have had misrepresentations on the property I rented. The photos provided were for a different property. The address was wrong. The amenities were simply not included - I’m talking oven, microwave, full size fridge, expresso machine, “dining table” (when it was a tiny metal outdoor table 60cm diameter and 2 folding metal stools) ….. etc.
The location information was false. The nearby amenities false.
When I attempted multiple times to place a review for 2 of the properties, Expedia would consistently say “the review had ‘profanity’ or something else which they did not).

Never using Expedia for any booking ever again.

This system forces me to provide one star before I can continue but minus stars would be appropriate.
Due to circumstance my motel agreed to last minute cancel my booking which they processed but my card was never credited.
When emailing to enquire you will constantly referred to
booking.com and other members of the web and no information supplied will be enough.
In result they have stolen the money in full that they only had a right to a commission on.
No national authority has any interest as they operate internationaly I think from China.

If I could give 0 star I would. The company and its practices are so bad.even the employees sound robotic. They say things like they want to help but end up trying to sell you things that you didn't even ask for. Many times it's just a problem with simple comprehension. I'm just done.

Absolutely disgraceful and dangerous behavior. I documented a severe bed bug infestation at "Budgetel Bergen" a full month in advance, providing photographic evidence and recent guest warnings.

Incredibly, Expedia’s dispute department confirmed to me in writing that the property underwent pest control treatments only 5 weeks ago and that Rentokil (pest control company) is currently scheduled for further emergency inspections. Despite this clear admission of an ongoing biological hazard, Expedia refuses to refund my money.

Furthermore, they attempted to coerce me into signing a "Letter of Agreement" to waive my consumer rights in exchange for a cancellation. They are prioritizing profit over public safety and the risk of travelers spreading parasites back to their homes. I had to pay for alternative safe accommodation out of my own pocket.

I have officially reported both Expedia and the property to the Norwegian Food Safety Authority (Mattilsynet) and the Chief Municipal Physician of Bergen (Kommuneoverlegen).

DO NOT BOOK WITH EXPEDIA. They act in bad faith and show zero regard for traveler safety and hygiene standards.

I Believe that if I don’t have anything good to say , say nothing .

Expedia’s dispute resolution process is a total failure for travelers. This company sells "luxury" packages but takes zero responsibility when those packages result in a hazardous environment, physical injury, and chemical negligence.
Even when provided with clear, documented evidence—including photographs of bodily harm and admissions of negligence from the merchant—Expedia hides behind their status as a "third-party intermediary." Their support team is dismissive, ignores safety-related facts, and refuses to provide a fair refund for a completely breached contract.
Do not book through this platform if you expect any level of customer protection or accountability. If your trip becomes dangerous or leads to injury, Expedia will leave you stranded and keep your money. Highly recommend booking directly or through a more reputable member service.

Our search was for a hotel in Rome with a swimming pool. We chose one but when we arrived the hotel told us the pool was not open until May during the hotter months. But Expedia made no mention of this when we were looking and booking. The Hotel was brilliant and we probably would have booked it anyway but Expedia need to tell customers

Total bait and switch. Booked through Expedia for 2 day rental for $53. Took 56 minutes for shuttle from Houston airport to company door including waiting time. Then several upcharges NOT disclosed at time of booking, including $53 to confirm my own insurance, $23/day to decline to use their toll device, $30/day to drive across state line into Louisiana or $2600 penalty if not paid in advance. I declined to pay extra charges and they will not refund the initial charge. Expedia was worthless in helping with this, wasted 2 hours on a “Help” chat that went nowhere and will never use them again.

This has been a frustrating experience. Customer service sucksss as they are not English speakers, heavy accent and take foreverrrr to pull things up, are slow and clueless. Firstly, i was booking for a different month and it automatically booked the wrong month, good thing i realized in time. When trying to rectify it said i cannot change dates and there are no charges for cancellation or penalty and we get a credit, since i just had to change the month i took the credit. Now when i call to rebook, they say to use your credit there is a penalty of $99, now I'm paying additional for their mistake, when i was booking it shows me a diff price on my app and they are quoting a different price. Now i am stuck with a credit i need to pay to use, without tye credit i am getting a much cheaper flight. Never using Expedia ever again.

I booked a flight with one airline and a return flight with a different airline. I realized that the first name last name were switched. After 10 days I was finally able to get the outgoing flight corrected, but they failed to correct the return flight although this was always communicated from the very beginning. Every 48 hours they would send me another request for information, and then ask that the information be sent in a specific format. Just give me everything upfront! I will never book another flight with Expedia.

Twice this month Expedia has mislead us on motels' features and amenities. Many wasted dollars and miles. Very untrustworthy. They even advertise "smoking rooms" which do not exist anywhere. User beware!

Horrible service, VERY hard to get a hold on customer service, and when you do surprise!! nothing is their fault, you have to contact the hotel and airlines yourself.
you book a reservation and if you cancel it even within their timeframe, you won't receive your money back or any help to help you get a refund from the merchants, a whole scam chain starting from the Expedia company and their helpers scammers, I'm closing this shitty account with Expedia.

I had a very disappointing experience renting a car through Expedia, and I will never use them for car rentals again.

First, the insurance they sell is NOT accepted by Hertz. Thankfully, Expedia refunded that portion after I contacted customer service, but this should have been made clear from the beginning.

The biggest issue was the total cost. My reservation showed a total of $471.33 (including $112 for insurance), and I was told I would pay $349.33 at pickup. However, when I arrived, after fees and taxes, I ended up paying $832.34 — more than double what I expected.

This lack of transparency is unacceptable. Customers deserve to know the real price upfront, not be surprised at the counter. On top of that, after spending an entire month trying to resolve this issue, all they say is that those fees are listed somewhere on the website and that if you click here or there, you can find them. But that information should not be hidden or buried in small print. That is not transparency.

I’ve been a loyal Expedia customer for years, booking hotels, all-inclusive packages, and cruises without issues. But when it comes to car rentals, this experience has completely changed my opinion.

To make matters worse, I’ve spent an entire month trying to resolve this issue. Calls drop constantly, I’ve had to explain the same situation over and over again, and the process has been extremely frustrating.

My recommendation: use another company for car rentals. With Expedia, you may end up paying much more than expected — without a clear explanation.

I hope no one else has to go through this.

Good luck trying to get a refund , they agent only doesn’t work and they keep with a foreign agent on hold over the phone for hours so u get tired of it

Appalling service and changed booking without my consent. We had a return flight booked and the return flight was cancelled by BA. Expedia never contacted us about this so I had to reach out directly. The agent, Joy, offered an alternative flight or refund. As the alternative flight was for a different day I selected refund for the cancelled flight. Joy then proceeded to refund both flights (which I had not requested). On querying this Joy simply left the chat so I could not pursue this further. Following this, Joy booked me on a completely different flight for several months later (confirmed in an email). She did this without my consent. On querying this with other agents no one would explain how this happened. I am deeply concerned by Expedias conduct in this matter and how the agent Joy acted. I would like to make a complaint and have emailed a generic email address they provided but I have not had a response. I will not be using Expedia again.

It was the worst experience ever, I tried booking a flight but needed to make a date change, but even with the so called travel insurance, they made it impossible to change, completely criminal the way they take your money, offer you no help, and you are screwed. I would never use them again and would tell everyone I know to never book through them. I would give them zero rating if I could.

Booked an 8 day trip, but the Expedia system showed only a 1-day non-refundable car rental (tied to the first hotel stay).

I tried to correct the car rental right away — not a cancellation, just an extension of the rental period but the Expedia system did not allow and there was Zero flexibility by SICILY BY CAR - NAPLES -- Policies matter, but so does judgment. This was a situation where a reasonable solution was available — it just wasn't offered.

Double-check your booking on EXPEDIA and the Sicily-By-Car staff in Naples are just trashy.

i needed to cancel a hotel reservation less than 30 minutes after making the reservation. The hotel readily provided authorization for a full refund. Then I spent hours on the phone on hold trying to get through to Expedia to receive the refund. I will never ever make a reservation through Expedia again because they don't actually want to provide customer service at all. If they wanted to provide customer service they would have enough people to answer phone calls and not make you wait hours. They intentionally do this so you will give up trying to reach them. It's unbelievably cynical and I can't believe they are still in business.

A terrible experience across the board. Expedia has a relationship with a car rental vendor called Zoom in the US, a terrible company with no one to speak to when there are problems. The phone numbers listed for Zoom all go to recorded messages and then you get disconnected. My flight was cancelled, I was unable to get in touch with anyone at Zoom to cancel. I called Expedia, the rep couldn't verify my identity (hmmm) and therefore couldn't pull up my reservation and help me, after disconnecting me as well. I had to book a new car rental with Expedia and used a more reputable company, paying 3x the amount originally. I emailed Expedia to get a refund for the Zoom car rental. They gave me a bunch of excuses and said Zoom would not refund them therefore they would not refund me.I booked with Expedia, I expect a refund from them and they could fight with Zoom. Bottom line, Expedia is 100% unreliable, unethical and customer UNfriendly. I have wasted SO much time trying to get a refund and I have all the backup documentation, they just don't care.