Great product. Great quality. Nice parcel. The very specific inputs (measures, pictures, ... ) allow us to get a super outcome. Well done. Second purchase at Expertbath. May be a third one ... very so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good experience with ExpertBath. Before the final purchase, I was often in contact with their technicians and received a lot of good advice, both technical and for the final choice of my shower s... See more
Very helpful to answer questions, and fast. We recommand. Nice Materials for shower, with right precise mesures arrived already in 2 weeks. Good communication with Madrid. Could better info... See more
Size, finition and delivery were great. They send you an email to ask technical detail before to confirm order. A joint on fix part could have been provided.
Company details
Written by the company
Expertbath, votre expert en produits de salle de bain depuis 1999, est fier de vous offrir une sélection inégalée de parois et cabines de douche sur mesure. Notre engagement est de transformer votre salle de bain en un espace de détente unique et fonctionnel. Nous sommes reconnus pour fabriquer les meilleures parois de douche au monde, adaptées précisément à vos spécifications. Que vous recherchiez une épaisseur de verre de 6mm ou 8mm, une transparence cristalline ou un motif décoratif, ou encore un profilé chromé, blanc ou noir, Expertbath vous offre une personnalisation complète. Chaque paroi de douche est conçue pour s'intégrer harmonieusement à votre intérieur, reflétant votre style personnel. Chez Expertbath, la qualité et la satisfaction client sont nos priorités absolues. C'est pourquoi nous offrons une garantie de 10 ans sur tous nos produits, une livraison gratuite et une politique de retour et de remboursement flexible. Choisissez Expertbath pour des parois de douche qui allient innovation, durabilité et design, et commencez dès aujourd'hui à créer la douche de vos rêves.
Contact info
EXPERTBATH ®
4.5
Excellent
992 reviews
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No service, on ly speaking German.
I bought Angle Shower Tray Shawl B20.
when installing the system you need to select on QR code Pdf or Video. Pdf was not available when installing the tray and video stop before ending the installation.
I happen that the mobile trays are sliding and closing by themselves. I sent a video to Experbath, but the person in charge of that doesn't speak English or French. Only German. They ask me to adjust the sliding tray, what I already did before being in can't with them, and after that no more answer from the German guy. So Really not happy about the system and the service. So right now, the tray are sliding without any solution from Experbath.
February 3, 2026
Reply from Expertbath
Dear Eric,
We sincerely apologize for the difficulties you have experienced with your shower tray installation and the communication gaps you mentioned. At Expertbath, customer satisfaction is our top priority, and we regret that our initial support did not meet your expectations.
We would like to clarify the following to resolve your case immediately:
Active Outreach: We have sent you several emails over the past few days to provide a technical solution, but we have not yet received a response from you. Please be sure to check your inbox and your spam folder.
New Email Sent: We have just sent you another email right now. We kindly ask you to reply to it so our after-sales service can assist you directly and fix the sliding issue.
10-Year Warranty: Please remember that your product is covered by a 10-year warranty. We are fully at your disposal to ensure your installation works perfectly and to uphold your rights as a customer.
Our technical team is ready and waiting to help you. We look forward to hearing from you soon.
Best regards,
The Expertbath Team
I recommand
Good communication. Dimensions are exactly what i need. Easy installation. Thanks
February 4, 2026
Professional
The shower doors supplied by the seller are non-compliant. The glass panels are warped, curved in the center, which prevents them from closing properly. There is a 10 mm gap in the center of the doors, rendering the shower unusable. The shower was installed according to the instructions (available on the seller's website: video “SHAWA E20 Installation”). The doors were adjusted correctly, which is not difficult to do; you just need to turn four screws to raise or lower the doors. No adjustment can straighten the curvature of the doors; it is intrinsic to their manufacture. I sent several photos to the seller clearly showing the deformation of the glass doors. I asked the seller to replace the shower doors. After about twenty email exchanges, the seller is still blaming us, explaining how to adjust the doors. The seller is acting in bad faith and stringing me along. He wants to discourage me from replacing the defective doors.
After a few exchanges and reading this review, the seller kindly sent me new shower doors. These are free from defects and fit properly. The sellers therefore acknowledged their mistakes and acted accordingly.
January 29, 2026
Reply from Expertbath
Dear Customer,
We are following up on your recent messages regarding the shower doors you received. We have carefully reviewed your detailed observations and the photographs showing the curvature of the glass panels. We sincerely regret that our initial attempts to resolve this—by sending magnets and providing adjustment instructions—did not fix the issue.
We fully understand that, in this specific case, manual adjustments cannot compensate for an intrinsic bend in the tempered glass. Therefore, to resolve this matter once and for all, we have arranged for a full replacement of your shower doors.
Here is the status of your resolution:
New Shipment: A new set of doors has been requested from our logistics department to ensure a perfect fit and seal.
Estimated Delivery: You will receive the new doors by the end of next week.
Tracking: As soon as the package leaves our warehouse, you will receive a confirmation email with your tracking information.
Please accept our deepest apologies for the length of this process and the inconvenience caused by this manufacturing defect. We assure you that it was never our intention to act in bad faith; we were simply following a verification protocol which, we admit, took too long in your case.
We remain at your full disposal until we are certain that your shower is fully functional and to your satisfaction.
Best regards,
Expertbath Customer Service Team
📧 contact@expertbath.com
Responsive and helpful
Responsive and helpful post-installation. Would recommend.
October 14, 2025
Unprompted review
Perfect choice and quality ,
July 8, 2025
VERY GOOD
Smart website, lots of choices, comprehensive, and seamless. After ordering, communication was easy, delivery was fast, and reliable. Quality product. You can trust it.
April 8, 2025
Everything was well done👏👏👏👍
March 18, 2025
Parois de belle qualité,mais transport…
Parois de belle qualité,mais transport dans de mauvaises conditions,livré à plat
February 7, 2025
Good appliance easy to get up in the…
Good appliance easy to get up in the bathroom
February 14, 2025
I’m really happy about the products…
I’m really happy about the products delivered. Everything is exactly as described. The delivery was fast and the packages well packed
Thanks
October 3, 2024
Great material and good communication…
Great material and good communication regarding all differents mesure and information necessary for the parts manufacturing.
September 16, 2024
100% satisfied
Competitive pricing for specific measurements
Easy order processing
Very strong packing
Timely and with no reserve delivery
Effective customer service in case of any question regarding mounting
I strongly recommend Expertbath
September 11, 2024
The product conformed in all respects…
The product conformed in all respects to the description.
Good Job !
July 9, 2024
Very helpful to answer questions
Very helpful to answer questions, and fast. We recommand.
Nice Materials for shower, with right precise mesures arrived already in 2 weeks.
Good communication with Madrid.
Could better inform for time delivery with the truck, not sure about the day.
July 12, 2024
High quality components
High quality components, quasi-half price... the deal is so good that I will come back again and again !
July 10, 2024
Great product, reliable and efficient service
We placed a second order for a made-to-measure shower screen door having successfully installed our first one from Expertbath and were equally impressed with the experience this time around. From the ordering process where very precise information is requested, through to the updates on manufacture, despatch and delivery, the whole process is very reassuring and ensures the perfect outcome. The items arrive in very robust packaging to minimise any risk of damage. We are very pleased with the results, so much so that I have already recommended Expertbath to friends who are looking for a custom-made shower screen. Excellent company.
June 21, 2024
Shower installation
First of all quality materials, much appreciated by the plumber doing the installation.
The contact with Expertbath, J Lopez, was excellent and I was kept up to date with the order & delivery.
Would be very happy to recommend !
May 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.