Expertissim Reviews 339

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've seen on google a picture of an object I was searching, I found that it was for sale on Expertissim and I made my offer for it. After payment, my purchase arrived very fast by trackable service,... See more

Rated 5 out of 5 stars

I have purchased two things from this site with satisfaction. The first one took longer than expected to arrive, the second arrived very quickly. Takes a little practice navigating the site but it... See more

Rated 5 out of 5 stars

Excellent site, de lecture claire, bonnes images, fideles reproductions des objets que j'ai achetes. Service apres-vente (emballage, envoi, communication et suivi) tres pro.

Company details

  1. Art Gallery

Information provided by various external sources

L'entreprise travaille en collaboration avec les experts les plus réputés du quartier Drouot (Serret et Portier, Bacot et de Lencquesaing, le cabinet Turquin, Geoffroy Ader). Expertissim s'adresse aux particuliers et aux professionnels.


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

5-star
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Rated 5 out of 5 stars

Higly reliable

Extremely accurate service and assistance from the customer care. Item description/pictures perfectly corresponding with reality

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

Accurate description of item

Great to have accurate description of item thanks to the appraisal of an expert, especially when buying a valuable item. Would certainly use Expertissim again.

July 22, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service, both thumbs up!!!

I was surprised, how good and professional team company has. Answers are coming very quickly and you can feel that people really care of all the customers in the best possible way.

All processes from price negotiatioins and payment to delivery worked perfectly and I definitely can recommend Expertissim to everyone looking for nice items to the collection and who likes high level of service.

From now I will use Expertissim on the regular basis.

July 22, 2016
Unprompted review
Rated 3 out of 5 stars

site

1.sometimes it is difficult to open or manage the item in my basket.
2. Please describe the item in detail.
3. Thanks anyhow.

July 4, 2016
Unprompted review
Expertissim logo

Reply from Expertissim

Dear Madam,

Thank you for your feedback.

In case of any technical issue or if you need some more information or pictures about an object do not hesitate to contact us at customer@expertissim.com. We will be glad to help you.

Best regards,

Expertissim team

Rated 2 out of 5 stars

Items poorly evaluated

I have send them pictures of items to consign, It took them more than 2 month to respond with them saying the items have no commercial value. In the meantime i had it sold with a major auction house for a tree zero amount. I could have lost a lot of money! Never again.

June 3, 2016
Unprompted review
Expertissim logo

Reply from Expertissim

Cher Monsieur,

Certaines demandes de pré-expertise ont pu connaitre du retard en raison d'un très grande nombre de dossiers à traiter.
Nous vous prions de bien vouloir nous en excuser, les délais sont aujourd'hui respectés et toute demande est traitée dans un délai de 2 à 3 semaines maximum suivant la nature de l'objet.

Nous restions à votre disposition pour toute question ou demande.

Cordialement,
L'Equipe Expertissim



Dear Sir,

Some requests of pre valuation could have be late because of a very large number of cases.
We do apologize for the inconvenience, now the deadlines are respected and any request is processed within 2 in 3 weeks maximum following the type of the object.

For further information, please contact us.

Best Regards,
The Expertissim team

Rated 3 out of 5 stars

Always problems with payment!

Each time I have bought on this site I have experienced problems with payment. Hard to get them to accept paypal. Having said, this their customer support is always prompt, polite and helpful.
Their expertise in objects that do not originate from France is sometimes problematical but that's OK for buyers as it can sometimes be in their favour.

May 27, 2016
Unprompted review
Expertissim logo

Reply from Expertissim

Cher Monsieur Rogers,

Nous sommes désolés pour les problèmes rencontrés lors des paiements de vos commandes et sommes heureux d'avoir pu contribuer à les résoudre.
Il est toujours possible d'utiliser Paypal pour vos paiements sur Expertissim.

Pour toute question ou demande n'hésitez pas à nous contacter à customer@expertissim.com

Cordialement,
L'équipe Expertissim



Dear Mister Rogers,

We are sorry for the problems met during the payments of your orders and we are happy to have been able to contribute to resolve it.
It is always possible to use Paypal for your payments.

For any question or request do not hesitate to contact us at customer@expertissim.com

Best regards,
The Expertissim Team

Rated 5 out of 5 stars

Very good experience

Purchased three paintings for a total value of 4700€.
Really good experience. Client service very réactive. Transaction transparent. Fast delivery. Product conformed to the description synopsis.

September 26, 2015
Unprompted review
Expertissim logo

Reply from Expertissim

Dear Peter,

Thank you for your message, we are glad that your experience was extremely successful.
We are looking forward to seeing you again.

Sincerely,

Expertissim

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