Explore-Share Reviews 752

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional guidance, extensive knowledge, and friendly demeanor, which significantly enhanced their trips. Many highlight the personalized approach and the guides' ability to make experiences safe, enjoyable, and memorable, often going above and beyond expectations. The locations and holidays offered are frequently described as amazing, with stunning scenery and well-planned itineraries that cater to various skill levels. However, some customers reported dissatisfaction with the service, citing issues with communication regarding trip details and changes, leading to confusion and frustration. A few also mentioned encountering unprofessional guides or unexpected additional costs for "inclusive" accommodations and meals, which negatively impacted their overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Location

Clients share positive opinions on location, frequently highlighting the stunning scenery and beautiful crags... See more

Holidays

Customers had positive experiences with holidays. Many reviewers described their trips as "epic," "amazing,"... See more

Service

People report positive experiences with service. Many customers praise the professionalism and attentiveness... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experiences as great,... See more

Based on these reviews

Rated 5 out of 5 stars

Trip was amazing! We walked 43 kms and climbed approx 18,500 feet ascent and descent within 36 hours with perfect weather (Sea level to Teide Summit and down half way). Amazing scenery - other worldly... See more

Rated 5 out of 5 stars

Mikio was our guide and was absolutely amazing! He was extremely communicative before the trip and assisted us with ascending Mt. Fuji with all the necessary gear. Throughout the trip, he provided us... See more

Rated 5 out of 5 stars

Mt Triglav, Slovenia: What an amazing trip; loved every minute of it. Rok was an excellent guide in all senses: pace, group care, knowledge, background information ... Everything was made easy/simple,... See more

Rated 5 out of 5 stars

Toru san took us on the most memorable trek up Fuji san. My husband wanted to climb Fuji on his 40th birthday and Toru made it extra special, he even made a cake for him when we reached the summit! Mo... See more


Company details

  1. Tour Operator

Written by the company

Explore-Share is your dedicated platform for crafting unforgettable adventures that fulfill your wildest dreams. Born out of the founders' quest to make finding certified mountain guides easier for their own global adventures, this dynamic Belgian startup connects adventure-seeking travelers with certified local guides worldwide. With over 12,000 guided tours listed and a community of more than 2,000 guides and agencies spanning 100+ countries, Explore-Share simplifies adventure planning. From classic experiences like climbing Mt Blanc to unique adventures like ski touring from a former Soviet base in Kyrgyzstan, Explore-Share is your global gateway to unparalleled outdoor experiences, empowering both adventurers and guides to share incredible moments together. Adventure is the key that unlocks the door to unforgettable moments, and with Explore-Share, that door is always open. Let's journey together and create memories that will last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

752 reviews

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Replied to 88% of negative reviews

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Rated 5 out of 5 stars

Glacier walk from aig. du midi to rifugio Torino

Glacier walk from aig. du midi to rifugio Torino:
Really grateful to Roberto for guiding us safely through terrain that would not be accessible to us normally. The glacier walk brings you through a vast and most beautiful place. From the first step you are immersed in the magic and peacefulness. It is unforgettable.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Express Mt Kazbek Ascend

I climbed Mt Kazbek with Mikheil . It was a wonderful climb . He is a professional, experienced and safe guide. Good equipment can be hired. Friendly and speaks English well.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

What an awesome experience

What an awesome experience, yes you need some luck, and yes you need good weather. But what you really need is a good plan and a great guide to put it all together. Thanks Mikel and Mikel to make our lifetime changing trip a great experience we will never forget

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience on VF Degli Alpini

Excellent experience doing Via Ferrata on Degli Alpini. Simple to book and connect with a great guide. Price was very fair and great value for the service provided. Would recommend to anyone interested.

June 17, 2024
Rated 5 out of 5 stars

Akis was an absolutely exceptional…

Akis was an absolutely exceptional guide for our Mount Olympus ascent, which was one of my favourite memories from our Greece trip. I cannot recommend him highly enough!

He is a local to the area, a certified guide, and his knowledge of the terrain is unparalleled which made all of us feel safe and capable of completing the whole journey right to the summit and back. This is a hike we would not have been able to do without the assistance from Akis, especially the last scramble up to the summit. I would would urge anyone considering this hike to book him as your guide.

Thank you Akis!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Good time. We didn’t have much outdoor experience but Sergio was able to take us on some easier routes to start with. All slab climbing which isn’t my best technique but still a bunch of fun.

Definitely will recommend this guide/trip to others.

I would definitely use explore-share again during my travels.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Our horseback riding trek in Kyrgyzstan…

Our horseback riding trek in Kyrgyzstan was an unforgettable adventure! From start to finish, everything was perfectly organized. Misha picked us up at the airport, ensuring a smooth start to our journey. The views throughout the trek were absolutely insane, showcasing the stunning beauty of Kyrgyzstan's landscapes.

The horses were well-trained and a pleasure to ride, making the trek even more enjoyable. Our guide was amazing, knowledgeable, and incredibly supportive, adding immense value to the entire experience.

Overall, the combination of breathtaking scenery, excellent organization, and fantastic guidance made this trip just AMAZING! Highly recommended for anyone looking for an extraordinary horseback riding adventure.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great via ferrata trip in Cortina

We had a great trip with our guide Paolo. While we had originally planned to do the Monte Paterno via ferrata, Paolo advised that there was some snow and ice on the route that made it impassable. He discussed with other guides over the course of the week before our trip and kept us updated, but in the end we had to opt for another route. Paolo took our experience level and ambitions into account and selected a great alternative for us. We loved it! He provided good equipment, good leadership throughout the day and gave us some insights into the area and local wildlife, answering any questions we had. I would have no hesitation in going on another trip with Paolo.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Mount Triglav

We had a great climb up Mount Triglav. Mitja was a brilliant guide. He gave us confidence and set an appropriate pace for us. It was a challenging two days, but with his help we thoroughly enjoyed it. A fantastic trip!

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Triglav hike, a memorable experience

We had a fantastic 2 day hike of Triglav. Our guide Mitja was just brilliant, he was good fun, very knowledgeable, a great communicator and very encouraging. He put us all at ease and and inspired confidence in our abilities to get to the summit and back safely. I would highly recommend Mitja as a guide. Thanks Mitja for a memorable trip.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

It was a wonderful trip

It was a wonderful trip. The accomodation is really nice, the owner, the staff and the guides very helpful, nice and professional. I recommend !

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Robert was a great instructor

Robert was a great instructor, he calmly shepherded our group of mixed abilities, up the mountain. We had a great time and would definitely ask for his assistance again. Excellent work. Thank you Robert.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Big recommend, great fun, worth every penny. Scary but fun!

Cesc was unable to guide us so hooked us up with his friend Gerard who was fantastic!

The whole thing was seamless:
- we got great advice on what train to get
- we were met by a taxi at the station to take us to the start point
- Gerard set us up with safety gear then took us hiking to the start of the Via Ferrata
- Gerard was patient, helpful, and professional. Also just a really nice guy.
- The climbing itself was _terrifying_ but so so satisfying when we got to the top!

Big recommend, great fun, worth every penny.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Mt Fuji off-season climb

From the outset of our journey to the summit of Mt. Fuji, Tadashi proved to be an exceptional guide. His meticulous attention to detail was evident as he provided thorough instructions and assisted us with arranging all the necessary rental equipment for the climb. This preparation made us feel confident and ready to tackle the challenge ahead.

Tadashi's commitment to safety and his considerate nature shone through as he allowed us to set our pace, especially when the altitude made breathing difficult. His ability to adapt to our needs without compromising safety was truly commendable.

Moreover, Tadashi's kindness extended beyond the mountain; he offered us convenient transportation to and from Mt. Fuji, adding a layer of comfort and ease to our adventure. Throughout the climb, he was not just our guide but also an excellent photographer. He captured countless memorable moments, including a very special one—my proposal to my girlfriend (now my fiancée). Tadashi managed to capture the proposal in stunning detail, which made our engagement even more memorable.

Choosing Tadashi as our guide was undoubtedly the best decision we made for our climb. His professionalism, expertise, and genuine care are what make him stand out. If you're seeking a guide who will not only ensure your safety but also enhance your experience with heartfelt dedication, Tadashi Terada is the one you want by your side on Mt. Fuji.

May 20, 2024
Rated 1 out of 5 stars

To be patient and encourge people..Via Ferrata el Chorro

It was not like you said before i booked, the guide was good for expierce climbers only, not for first timers..that's why i wanted and paid a guide for my self...if you are determined you can do anything,very dissapointed😪

Thanks for your reply to my review.

There was no misunderstanding,before i booked i was told that the guides you have will help you achieve it which was the opposite. The guide from the very start he asked me if have done via ferrata before and I said no....Regarding the guide he was in a rush, and of course from his expierince he knows that is going to take long to climb...these are all excuses, re my health , the heat and so on.Im from Malta so im use to heat. Why i hired a guide only for me and paid more?? So the guide could focus only on me.

This was my first time booking a trip with explore and share and its
going to be the last.

PS...the day after i cimbed the rock of Gibraltar, thanks to my dedicted guide i made it to the summit..we started from the library ramp all the way up to the summit.i climbed mediterranean steps and the challenge of the last 300 steps was level difficulty...thanks for the guide i had with me, without him i would nt have made it. But he gave time to rest and kept encouringing me all the way up.
Your guide let me down, but this is not going to stop me from trying via ferrata again.With a dedicated guide you im sure i can do it.
Jacqueline

May 24, 2024
Unprompted review
Explore-Share logo

Reply from Explore-Share

Hello Jacqueline,

We are sincerely sorry that your experience with Sendero Sur Aventura did not meet your expectations. Thank you for taking the time to share your feedback, as it helps us improve our services.

Our goal, and that of the guides we work with, is to provide a safe and enjoyable experience for all clients. We understand how disappointing it can be when an experience doesn't go as planned, especially when you were looking forward to it.

Regarding your booked tour, we want to clarify that the tour description specifies a medium level of difficulty. Additionally, the guide informed you that this route has some complexity that, although not technical, required a very good physical condition, which you accepted. We apologize if this information was not clear at the time of booking.

The assigned guide is highly experienced and professional, and we have never had any issues with him before. In this case, the guide decided not to continue the activity after an initial section, considering that the necessary conditions to ensure your safety were not met. His decision was based on an assessment of your physical condition and the high temperatures of the day, which exceeded 30 degrees Celsius. This decision can only be made by the professional and it was strictly related to not putting you at risk.

We deeply regret that your plans were disrupted and that you felt disappointed. Your safety and satisfaction are our top priorities, and we will take your comments into account to improve communication regarding the requirements of our activities.

We hope to have another opportunity to provide you with a better experience in the future.

Best regards,

The Explore-share team

Rated 5 out of 5 stars

Top quality ✅

I’ve skied with many guides in many countries, and few offer as high a level of service as Daisuke. Not only did he locate good snow in tough conditions, but he secured equipment for us, helped us plan other adventures on our trip, and was an overall nice and humble person. He also carried my wife’s skis when we got close to the summit… but don’t tell her I shared this info! Thanks again Daisuke.

April 2, 2024
Unprompted review

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