ABSOLUTELY THE WORST! They sent me regular requests to pay an invoice with a link to a web site with not invoice. Called them and only got an automated attendant. Scheduled call backs from... See more
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The response and follow up to my request for service was terrific. My only challenge was the use of USPS for the return to Canada. Repair was excellent and my glasses look like new
Company replied
What a fantastic Company! the product was received promptly, in perfect condition, and the quick and caring customer service was second to none! (Which means you are second to no one, your the best),... See more
There are very few companies who repair Meta Ray Bay Smart glasses, because of their technology. However Eyeglassesdepot did a Great Job! I am very appreciative of this quality of work! Thank you, I l... See more
Company details
Written by the company
EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Contact info
1070 Route 34, Ste H, Unit 114, 07747, Matawan, United States
- 201-472-0215
- sales@eyeweardepot.com
- www.eyeglassesdepot.com
Breach of guidelines
They repaired my glasses at a fair…
They repaired my glasses at a fair price and turnaround time was quick! Would do business again.
March 3, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you, Jamie! We’re glad to hear you were happy with both the pricing and turnaround time. We appreciate your business and look forward to helping you again in the future!
I recently used eyeglassesdepot.com for…
I recently used eyeglassesdepot.com for 2 pairs I had. They they did an excellent repair job, just like new and the price was great too! I found it very convenient as well.
January 14, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you, Patrick! We’re glad you were pleased with the quality of the repairs and found the process convenient. Providing great value and service is what we strive for—thanks again for your support!
They fixed the glasses perfectly
They fixed the glasses perfectly. I had them fixed by another company before and it wasn’t nearly as good of a job that EyeGlassesDepot did.
March 25, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you, Mark! We’re especially glad to hear that our repair exceeded your previous experience elsewhere. Providing high-quality workmanship is very important to us, and your feedback means a lot!
My wife broke her new raybands
My wife broke her new raybands. This place was quick and easy to deal with. They sent me a label, dropped it in the mail, a few days later, an email, we cost to repair. The week after I got them back. Simple, easy, affordable. Count me in for the next time.
March 16, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you, Thomas! We’re happy to hear the process was simple, quick, and affordable for you. We truly appreciate your support and look forward to helping again whenever you need us!
Fast shipping good customer service
Fast shipping good customer service. Will reply to and concerns you have in a very timely manner
April 4, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you, Michael! We’re glad you experienced fast service and timely communication. We always aim to respond quickly and keep our customers informed. Appreciate your feedback!
Prompt service or hard to find parts
April 1, 2026
Unprompted review
Do not purchase...buyer beware
Do not purchase and research their complaints. Status F for BBB and not accredited. Terribly rude customer service. Contacted me at 10 pm on a Saturday night and then wanted to complain when I messaged at 7:30 am on a monday. Sam is full of excuses...stay away from this company. Also had same experience as another customer has posted ....I had not used my credit card in a long time.I used for eyeglass purchase and then after requesting refund my card was charged for a $500 e- gift card to marshalls and a $50 e-card to tjmaxx. Neither of them went through but seems quite convenient that it was within days and from same area. Update: continued harassment and demands from this company to remove my honest review and experience dealing with them. While I cannot say for sure it was the company or their employees that compromised my card info as stated before that is was only quite convenient. I still encourage you to not deal with the company due to their business tactics. I have reported the fraud to the federal trade commission for investigation. This company also takes orders under useyewear.com so stay clear of there as well.
March 17, 2026
Unprompted review
Reply from Eyeglassesdepot
We take feedback like this very seriously and would like to address several points raised in your review.
First, we want to be clear that we do not engage in any unauthorized charges or misuse of customer payment information. The claims regarding gift card transactions are concerning, and we strongly encourage you to continue working with your financial institution, as well as the appropriate authorities, to investigate this matter thoroughly. We are fully willing to cooperate with any legitimate investigation.
Regarding communication, our intent is always to provide timely support. We apologize if any outreach occurred at an inconvenient time or if our response did not meet your expectations. That was not our intention, and we regret any frustration caused.
We also want to clarify that we asked you to remove the review because we believe the allegations made are inaccurate. We followed all policies outlined on our website in handling your order and did not engage in any wrongdoing during our interaction. If any follow-up communication came across as inappropriate, we sincerely apologize—our goal is to resolve concerns, not escalate them.
We stand by our commitment to customer service and transparency. If you are open to it, we would appreciate the opportunity to review your case directly and work toward a resolution.
Against my better judgement I sent my…
Against my better judgement I sent my Maui Jim sunglasses to Eyeglass Depot for repair, they were missing the tiny screw that attaches the arm to the frame. I was quoted a $60 charge for the repair, which was outrageous, so I simply asked for them to return my glasses without repairing them. At that point I received a response indicating they wanted to negotiate a repair price, which felt “shady” in my mind (1st red flag), and simply asked them to return the glasses without repairing them and I agreed to pay the $13 return shipping fee. I was sent an invoice via email to pay the shipping fee and entered my credit card information (big mistake.)
Three days later I still had not received a tracking number, so I reached out to Eyeglass Depot to inquire and I got a rather rude response from Sam that I should be patient since he did not go to the post office every day to ship glasses, (2nd red flag.) It was then I started reading reviews posted from people not getting their glasses back, or getting a cheap knock off pair returned to them instead of the original pair and I got nervous.
I sent another message pleading with Sam to simply return my glasses, and he offered to fix them for $20, if I would write a positive review for Trust Pilot and Google. I indicated I did not feel comfortable writing a dishonest review, but had them repair the glasses in the hopes I would at least get them back. So I agreed to have them repaired but indicated I would not pay for the repair until I received the glasses back, and that’s when Sam mentioned that he would need an email authorization from me before charging my credit card a 2nd time (3rd red flag.)
All said and done, I was relieved to get my sunglasses back, repaired, but dirty, and asked Sam to send me an invoice so I could enter my credit card number again. NO INVOICE came, but a $20 charge appeared on my card, so he obviously had logged and stored my credit card information from the return shipping charge. (4th BIG red flag!)
And then two days later my credit card was fraudulently used for an $800+ online charge at Sam's Club, and for several other expensive gift cards. Fortunately I had alerted my credit card company to watch for fraudulent activity after Eyeglass Depot charged my credit card the 2nd time, so the fraudulent charges did not go thru.
Four hours after the fraudulent charges were attempted on my card, I received an email from Sam at Eyeglass Depot indicating that he was happy to help me with my recent order, and included a link for me to give him a $$$ tip if I wanted. Need I say more?
April 2, 2026
Unprompted review
Reply from Eyeglassesdepot
Hi Kathy,
Thank you for your detailed feedback. We take all customer concerns seriously and would like to clarify a few important points regarding your experience.
First, we want to confirm that your sunglasses were returned to you as requested, and ultimately repaired at the reduced price of $20 at your approval. As reflected in our email correspondence, you specifically requested an invoice after receiving your glasses, and the charge was processed only after your confirmation:
---
From: Kathy Klein katklein.yoga@gmail.com
Sent: Monday, March 30, 2026 5:50 PM
To: EyeglassesDepot Sales Team
Subject: Re: Shipping Confirmation from EyeglassesDepot.com
I just received my sunglasses, please send an invoice for the agreed upon repair price of $20.
Thank you
**Authorize.Net Confirmation**
Transaction ID: 81539568312
Amount: $20.00 USD
Status: Approved
----------------
At no point do we store or misuse customer credit card information. All payments are processed securely through our authorized payment processor, and we do not have access to full card details.
Regarding your concern about fraudulent charges on your card, we want to be very clear: Eyeglass Depot has no involvement whatsoever in any unauthorized transactions. We strongly encourage customers to work with their card issuer in such situations, as fraud can unfortunately occur from many unrelated sources.
We also want to address the concern about reviews. We do not require or expect dishonest reviews from any customer. If there was any misunderstanding in communication, we sincerely regret that and will review internally to ensure clarity in the future.
We understand that delays in shipping updates and tone in communication may have caused frustration, and for that we apologize. We are a small operation and do our best to process shipments as quickly as possible.
We appreciate your business and are glad your sunglasses were ultimately returned and repaired. If you would like to discuss this further, we are happy to speak with you directly.
Customer Service
Eyeglass Depot
http://www.eyeglassesdepot.com
Call or Text: (201) 472-0215
Reply from Eyeglassesdepot
Thank you for taking the time to leave us a review and for sharing your experience. We truly appreciate your honest feedback.
I’m sorry to hear that there was some miscommunication at the beginning and that our response may have come across with any attitude when you first asked about your shipping order. That’s definitely not the experience we want our customers to have, and we’ll use your feedback to continue improving how we communicate.
I’m really glad to hear that everything got sorted out and that you were happy with the repair, the pricing, and that your Meta glasses came back working like new. It means a lot to us that you’d consider shopping with us again.
If you ever need anything in the future, please don’t hesitate to reach out—we’ll be happy to help.
Thanks again for your support!
Very nice people
Despite my payment taking forever they got my glasses repaired very very quickly, a lot quicker than I expected!
March 24, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you so much! We’re happy to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊👓
Eyeglasses Depot worked with me to find…
Eyeglasses Depot worked with me to find a hard-to-find discontinued set of frames. My frames arrived with damage that couldn't be repaired, but Eyeglasses Depot provided a replacement frame free-of-charge. In the end, I have a perfect new pair of the 2018 Tory Burch sunglasses that I loved so very much, for so many years!
February 2, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you so much! We’re happy to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊👓
Wonderful experience
Dealing with this company has been a wonderful experience. They were top notch and I will only let them take care of my Oliver People glasses!! They went above and beyond for me! Very easy to deal with and responds to questions quickly! Thank you!
February 16, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with us. Taking care of your Oliver Peoples glasses and making the process easy and stress-free is exactly what we strive for. We truly appreciate your trust in us and are always here if you ever need anything in the future. Thanks again!
Best customer service that I have seen…
Best customer service that I have seen in a long time. Response to emails almost immediate
February 19, 2026
Unprompted review
Reply from Eyeglassesdepot
Thank you for the great feedback! We truly appreciate your kind words. Providing quick responses and the best possible customer service is very important to us, so it means a lot to hear that it made a difference in your experience. Thanks again for taking the time to share your review!
Reliable eyewear repair
They did a great job. If you collect premium eyewear, Eyeglassesdepot should be your fixer for those little disasters.
February 10, 2026
Unprompted review
Reply from Eyeglassesdepot
Hi there,
Thank you so much for the great review! We're really glad to hear you were happy with the repair.
Premium eyewear deserves careful handling, and we take a lot of pride in helping collectors and owners keep their favorite frames in great shape when those little accidents happen. Your trust means a lot to us.
If you ever need help with another repair or restoration, we’ll be here and happy to help.
Best regards,
I received my rx frames within 2 weeks…
I received my rx frames within 2 weeks of ordering. Frames are super nice! Will order again❤️
January 26, 2026
Unprompted review
Reply from Eyeglassesdepot
Hi there,
Thank you so much for the great review! We're really happy to hear that your prescription frames arrived quickly and that you love them.
We truly appreciate your support, and it means a lot to know you'd order from us again. Enjoy your new frames, and if you ever need anything in the future, we're always here to hel
They are liars they want me to pay them…
They are liars they want me to pay them for my lost glasses they offering old gucci glasses with no lenses they are crooked with no remorse according to law they are responsible to replace my sunglasses at no cost they want to damage me more by paying me them another 250$ for my own lost glasses never trust this scammee
December 9, 2025
Unprompted review
Reply from Eyeglassesdepot
We’re truly sorry for the frustration this situation has caused. After carefully reviewing everything on our end, we confirmed that your broken eyewear was unfortunately misplaced. As soon as we discovered this, we offered multiple solutions to try to make things right:
We offered to purchase a brand-new frame for you, at our cost, but you declined.
We also offered to replace your broken frame with another frame of the same model, but you also chose not to accept this option.
We understand how disappointing this experience has been, and we did everything within our ability to resolve it fairly. Sometimes, despite our best efforts, we simply cannot reach a solution the customer finds acceptable.
We take honesty and customer service seriously, and we are not scammers. We stand by the efforts we made to resolve this matter and remain committed to treating all of our customers with respect and fairness.
If you ever decide you’d like to revisit one of the solutions we offered, we’re here to help.
RUN AWAY! DISPUTE with your CC, not him!
RUN AWAY! Absolutely terrible products and service. Not only were the glasses dirty used junk, the lenses were impossible to see out of.. I was harassed, bullied, degraded, told to go to therapy... instead I'm reporting all of this to the FBI cybercrimes unit, which this company is very familiar with.. Do a credit dispute asap, then get a new card and make sure you report them to your bank to prevent more fraud. He recharged my acount out of anger for my dispute. Called, texted and emailed me after I begged him to stop over and over.
October 30, 2025
Unprompted review
Reply from Eyeglassesdepot
Hi Annie,
We’re sorry to hear about your dissatisfaction with your experience, but we'd like to clarify a few points. The glasses you purchased were reconditioned, as clearly stated on our website. We made every effort to ensure this information was transparent prior to your purchase.
After you requested a return, we waived our usual "no returns" policy and agreed to a 20% restocking fee as a courtesy. However, the glasses were not returned to us, and despite our repeated attempts to resolve the matter, we had to charge the remaining balance for the unreturned product.
Additionally, we received multiple messages from you that didn’t pertain directly to the product or return process, but to your therapist and despite our efforts to communicate and help, we were unable to come to a resolution.
Our priority is to provide excellent service, and we take all customer concerns seriously. If there’s still an unresolved issue, we would be more than happy to assist you directly. Please feel free to reach out so we can work to resolve this in a professional and timely manner.
Please understand but for every message you sent us. We simply respond to you in return.
We hope this clarifies the situation.
Best regards,
Customer service
Great customer service and fast…
Great customer service and fast response!
October 28, 2025
Unprompted review
Reply from Eyeglassesdepot
Thank you so much! We’re happy to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊👓
BUYER BEWARE!
BUYER BEWARE!! This guy is a joke. You order one thing and get another. He will make his incompetence your fault.
I ordered from them because they were one of the only places that showed the specific style, color, and size I was looking for. He proceeded to send “what he could find”. He’s a 3rd party and has no control over the inventory. This is what he told “I’m a third party I only get what I can.” So instead of confirming sizes, he just sends whatever he can get because according to him “size doesn’t matter”. Apparently this guy doesn’t wear glasses. What a joke!
Update: a Google search for reviews shows this:
“EyeglassesDepot.com has faced serious allegations of fraud, with its operator pleading guilty to wire fraud in 2023 for a scheme involving multiple eyewear websites, including EyeglassesDepot.com, which is also not a BBB-accredited business and has a history of customer complaints about receiving used or incorrect products and receiving rude responses when trying to resolve issues. While some reviews on platforms like Trustpilot and Yelp describe positive experiences, these are largely outweighed by the serious legal and customer issues associated with the business.”
Buy at your own risk.
9/7/25 Response to Sellers reply. I was never offered the option for a return label or refund. This entire conversation took place via text. I am refraining from engage with this company further and will obtain a restraining order if they do not stop blowing up my phone. I have blocked all known numbers and now receive “No Caller ID” calls.
September 6, 2025
Unprompted review
Reply from Eyeglassesdepot
We’re sorry you feel this way and want to clarify a few important details. You were never told that you could not return your purchase. In fact, a prepaid return shipping label was issued to you immediately, and you were given the option to send the item back for a refund. You were never refused a refund.
The core issue seems to be that the specific size you wanted was not available. While we try to carry a wide selection, certain models and sizes are sometimes discontinued or difficult to source. In those cases, we provide alternatives, along with the option of a return and refund — which you were offered.
We also want to reassure all customers that EyeglassesDepot.com is under new management. Any past issues or history you may find online do not reflect the way we currently operate. Our focus is on transparency, accountability, and customer satisfaction.
This matter could have been resolved very simply, and we regret that it escalated in this way.
UPDATE : 9/7/25 Customer states that we never sent her a return label : Here is the actual email sent yesterday. I would assume her email went to SPAM. Further, if calling a customer to resolve this issue is "blowing up her phone". We will never contact her again, to resolve this issue. As it seems, there are those customers whom there is NOTHING YOU CAN DO to make them happy. Even taking her calls/texts at 8pm on a SATURDAY NIGHT.
From: EyeglassesDepot Sales Team
Sent: Saturday, September 6, 2025 9:55 PM
To: susannahughes@hotmail.com
Subject: RETURN LABEL
Please find enclosed Return Label to send back your item for a refund.
Best customer service !!
Best customer service !!! Would highly recommend them!
September 3, 2025
Unprompted review
Reply from Eyeglassesdepot
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our customer service. Your recommendation means a lot to us, and we look forward to helping you again anytime you need eyewear.
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