Shocking service, incorrect prescription, and massive rip-off prices
I am deeply disappointed with Eyetech. I used my NHS entitlement here for an eye test, though their standard private test fee is a staggering £60—double the £30 price at Boots. They provided an incorrect reading prescription (+1.00) which left me unable to read close up. When I went back to ask for a recheck, they refused to help, blamed the optician who made the glasses, and gave me medically incorrect excuses about age limits. To make matters worse, they quoted me £430 just for single-vision reading lenses, excluding the frame.
Because they refused to do their jobs, I went to Boots who kindly retested me properly. Boots proved the Eyetech prescription was completely wrong—I actually need +1.75 to read standard print. I also bought my complete glasses from Boots (lenses and frame included) for under £150 total. Eyetech took my NHS funding for a failed service, refused to help a patient, and charge extortionate baseline prices. Avoid them.