eyeZy Reviews 

595
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the support team provides very helpful assistance when dealing with technical setup challenges. People frequently note that the platform is easy to navigate and useful for monitoring routine daily activities. However, some reviewers were not happy with occasional synchronization delays and data update issues on target devices. A few other people also felt that unexpected trial charges and unclear billing terms made the subscription process quite frustrating. Additionally, a small group of users experienced difficulties reaching customer support agents during urgent subscription or technical problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, frequently praising quick responses, polite... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful representatives who provide prompt... See more

User experience

Customers had mixed feelings regarding the user experience, with some reviewers praising the platform as easy... See more

Application

Customers consistently note ambiguous experiences with application, as some reviewers praise the software for... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The app is not updating accurately the data. It has been presenting delays.

Company replied

Rated 5 out of 5 stars

When it comes to customer service, this company really does provide it, and to top it off they instantly respond to you in the most caring helpful way. You don't get that a lot now a days, my agent Pe... See more

Company replied

Rated 5 out of 5 stars

So i updated my son to a new phone in june of 2025. I downloaded and linked his new phone as required multiple times and would be tracking then loose tracking and so on. I would try to relink and ha... See more

Company replied

Rated 5 out of 5 stars

Johnny Smith spent several hours assisting me with adding the eyezy to my target phone as it would stop connecting to my phone after reinstalling several times. The install app was giving him a terrib... See more

Company replied


Company details

  1. Software Company

Written by the company

The only phone monitoring app for parental control any modern parent will ever need. Our Mission It’s time for a phone monitoring app that actually works Technology has an important role to play in keeping your loved ones safe. So why are so many parental control apps so outdated? What was good 10 years ago just doesn’t cut it today. That’s why we created eyeZy. As parents, we grew tired of monitoring apps that overpromised and underdelivered. We wanted a solution that wasn’t just a bunch of mediocre tools slapped together. We wanted something that would give us access to their digital world and arm us with the information we need to keep them safe. And with that, eyeZy was born — the most powerful, feature-rich monitoring app around, with artificial intelligence for even better, always-improving protection. It’s a product built for today’s hyper-connected kids and is designed to work seamlessly with modern social media apps.


Contact info

3.6

Average

TrustScore 3.5 out of 5

595 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(595)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend it for picnics in nature or…

I recommend it for picnics in nature or the forest to ensure the safety of the whole family and quickly find each other in a large park or forest. It has saved me multiple times. Very quick and responsive service.

July 30, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Fair prices

Fair prices, good work. Can't ask for much more.

December 3, 2023
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Consumer Complaints process

To lodge a complaint and have your refund handled I found the organisations below helpful. These can assist with consumer rights and they cover the location this company is based.
Also, you may wish to screenshot any chats with Eyezy support as it may assist your case. Others may find the below helpful:
Adrcyprus - Where they will assist in consumer Complaints about this company. Cyprus based.
Europa - EC Who also provide consumer support.
I was informed my experience wasn't the only unfortunately and they are preparing an investigation.

August 3, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

Complete ripoff

Complete ripoff. Don't subscribe, it's just a bunch of people outside of US jurisdiction ripping people off with deceptive marketing. 10 places on their website it says you don't need to jailbreak your phone to have the features it describes. After you buy, then you are informed that you DO in fact need to jailbreak your phone. Of course, they evade direct questions via support emails and let you know that they will do that for you for an additional fee.

July 31, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

I was initially sceptical

I was initially sceptical, but after testing it, I found it really works, and the location accuracy is spot on.

July 30, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

I have a teenage daughter

I have a teenage daughter, and since discovering this service, I’ve started tracking her routes during outings with friends to ensure she gets home safely. Very satisfied.

July 30, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient. Matthew Stone was great and helped us through getting the system up and running smoothly!

July 30, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

The team member Jason Weigel was very…

The team member Jason Weigel was very kind and he guided me through whole installation process. H was very patient with me. I really highly appreciated his support!

July 27, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

In our family

In our family, we use it when any of us is outside our hometown or country. I feel reassured about my wife and children.

July 16, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

This is a scam!!

This is a scam!!!
I was suppost to pay 30$, ending up paying the company 70$ more...for a support fee. never needed support help. according to their staff, this money is always drawn in case you need support help. the company does not do returns and instead tries to sell on a multi-month payment..
Scam Scam scam scam scam.

July 20, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

It allows us to teach our children the…

It allows us to teach our children the basics of personal safety, using location tracking as a tool to understand their surroundings. A very useful tool in our times.

July 16, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

I got the help from the eyezy…

I got the help from the eyezy specialist (Matthew Stone). It was so well.I got the guidance and it cleared all the problems I encountered when I was trying to connect alone.

July 19, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

We use it for our parents’ travels…

We use it for our parents’ travels around the world to ensure they are always safe and in a known location. They are elderly, and it gives me peace of mind knowing their whereabouts.

July 16, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Thrilled with how easy and convenient…

Thrilled with how easy and convenient it is to use this tool. The interface is very intuitive, and the support is always ready to answer all questions.

July 16, 2024
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 1 out of 5 stars

Fraud and Scam - Eyezy

Please don't waste your hard earn'd money. this company is a scam .All Customers Service is ot helpfull.
Same person comes in different name and they all give answers what you are looking for and they corn you with 14 day refund. once you plaid they will block you and steeal your're money. Please don't trust this Eyezy.
NOTHING WORKS
YOU WILL NOT GET AY REFUND.
TRUST ME ..THEY HAVE GOOD WEBSITE TO FOOL ALL OF US AND RUN AWAY WTH MONEY.
PLEASE DON'T WSTE YOUR MONEY AND TIME WITH THIS EYEZY Fraud Company

Note: i have sent multiple emails with my email and customer ID. Each time i get different question they are not aware of there own product and feature.

July 17, 2024
Unprompted review
eyeZy logo

Reply from eyeZy


Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 1 out of 5 stars

RUN - it's a scam!

I can kick myself for not doing my homework. I was looking to monitor my son's whatsapp after him and some of his friends were sending inappropriate messages.

I looked through many websites and settled on eyeZy. According to the website, I can monitor my son's whatsapps (even deleted messages) on his Iphone, installation is super easy (I just need the icloud info)!
Easy right? So I bit the bullet and bought an ANNUAL subscription for $120.00

Payment made, icloud info entered and sure... got to the dashboard seeing my son's contacts. But no whatsapp! I started a chat with Eyeze and was told... NOOOOOO, I need to pay ADDITIONAL $60.00 PER MONTH!!!!!! to get it to work on the iphone. I argued as I was looking at the website and the option to use "icloud sync" did not say anything about jailbreaking or paying additional money.

It's a scam, it's a scam, it's a scam!!!!!

So my choices are: 1) walk away and lose the $120.00 already paid, or fork out more money.

July 15, 2024
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

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