Ezy-Clean Windows Reviews 

590
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Keith is consistently first class. He has been cleaning our widows forever. We have never once experienced any issues or degradation of quality in his work and that's why we have stayed with Ezy-Clean... See more

Rated 2 out of 5 stars

Cleaner came every 3 weeks and despite asking for 6 weekly, quality poor with streaky windows and dirty window sills. Left gate latched open. not impressed. I did receive text messages and cancelle... See more

Company replied

Rated 5 out of 5 stars

Ian has been cleaning my windows efficiently for a number of years and is reliable, cheerful and always sends text before he comes.

Company replied

Rated 5 out of 5 stars

John is there, every other month without fail, following a courtesy warning when he would come (to leave a side gate open for him). He stops for a brief, friendly chat about business, his and mine, Co... See more

Company details

  1. Window Treatment Store

Information provided by various external sources

Welcome to the home of window cleaning in Kent, Sussex, Surrey & the South East of England. Call us now or check our online price estimator to find out more.


Contact info

4.2

Great

TrustScore 4 out of 5

590 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.2

All reviews

(590)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sparklingly clean windows

We are very pleased with the excellent service provided by Ezy-Clean Windows. The company's regular service, without using ladders or scaffolding, is now the only window cleaning option we would consider.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent cleaning of Windows by Paul.

Excellent cleaning of Windows by Paul at a frequency that suits us for a very reasonable price.
We always get a text message the day before he comes to clean the windows, and the direct debit method of payment is really useful. Thoroughly recommend Ezy-Clean, and particularly Paul who has the franchise in our area.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, windows sparkling. They always call prior to the visit. Charming friendly chap. Maybe they should include a car wash service?

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

Only one visit and then they had admin…

Only one visit and then they had admin problems and could not give me a date as to when I would get another clean. Very disappointing and unsatisfactory especially when there are so many window cleaning companies to choose from. I have cancelled them.

August 31, 2021
Unprompted review
Ezy-Clean Windows logo

Reply from Ezy-Clean Windows

This customer was originally signed up to a 4 weekly clean. We contacted her to carry out her second clean and she said she wanted 8 weekly, which we amended for her. Unfortunately we are not able to give a date so far in advance due to unforeseen circumstances which can occasionally cause delays between cleans. We explained that we do not turn up unannounced and will always contact our customers the day before the cleans are carried out.

Rated 1 out of 5 stars

The new system of sending false…

The new system of sending false accounts is chaotic and has led me to withdraw from their services. The window cleaning side is good but the admin is attrocious to say the least.

August 12, 2021
Unprompted review
Ezy-Clean Windows logo

Reply from Ezy-Clean Windows

This customer received an automated statement which showed that he had missed a payment for a window clean done in June. The customer was unhappy that the payments were shown as 'cash' rather than his method of bacs transfer. Whilst we accepted this was an error, the customer showed disregard to the fact he received the statement because his account was 2 months overdue. He has been sent 2 reminders since but payment has not been made.

*Customer has now agreed his account was in his arrears and has made his payment on 17th August

Rated 4 out of 5 stars

Remarkable window cleaning process

Quite remarkable window cleaning process - no streaks (which I was concerned about before signing up). Plus they use their own water and you pay the company directly via the Website. They also inform you in advance when they are coming, so that you can be in to allow them through to clean the back windows.
Only negative point is, they should use a ladder where some windows can difficult to reach with the long pole.

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

We had our first clean and very disappointed

We had our first clean and as well as a few drips and smears on the windows there was a 6" x 2" streak of bird mess on one window which we then had to clean by hand afterwards. When we mentioned this to Ezy-Clean they tried to blame our original window cleaner who had in all honesty always done a good job. There was no offer of a second clean as mentioned in their advertising and by their rep (NB: This was only offered after posting this review, not when we contacted them). And we were still expected to pay the full amount!
Terrible customer service and they come across as a take-it-or-leave-it, uncaring franchise company who are happy to lose customers as long as they are earning some money.
Very disappointed

July 27, 2021
Unprompted review
Ezy-Clean Windows logo

Reply from Ezy-Clean Windows

We were in contact with this customer after their first clean to check that they were pleased with the quality. They expressed their concerns and we explained the way our cleaning system works with initial cleans when properties have been cleaned with other products/not cleaned for a while, this was not an attempt to blame any previous cleaners.

While in the process of organising the re-clean after being notified of their disappointment we were told they were looking to cancel the account with us. The cleaner agreed to re-clean the windows the next day which the customer declined and asked for us not to return. We are certainly not a 'take it or leave it' company as our other reviews show.

Re-cleans can occasionally occur especially with new customers. Our quality promise is simple. If the customer is not happy, we will of course reclean the windows within 24 hours. The charge for the clean has been removed and we are very sorry to have not met the expected standards of this customer.

Rated 5 out of 5 stars

Soffit cleaning

What an excellent job Richard did, cleaning our soffits. They look as good as when they were fitted. I cannot praise Richard enough! A big thank you from us both.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Sparkling Windows

My wife spoke to one of your employees about cleaning our windows. He was very helpful and, after checking out what we required, talked us through frequency and cost. We made an appointment for an initial visit and he turned up at the agreed time & date. He did a really good job and we decided to have our windows cleaned on a regular basis.

July 12, 2021
Unprompted review

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