Factoryprices.nl Reviews 1,852

TrustScore 1 out of 5

1.0

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Rated 3 out of 5 stars

Well till now I hve not received the goods so I can not comment on how good or bad the service is. The order was placed exactly a week ago.

Company replied

Rated 3 out of 5 stars

fast delivery within a week, but very poor packaging which the box was almost broken..

Rated 1 out of 5 stars

Haven't got my package in over three months and they are refusing to give me a refund.

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Factoryprices.nl


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1.0

Bad

TrustScore 1 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I found just what I wanted at Factoryprices!

I had almost given up in my search for new polisher pads for my electric cleaner, an old but perfectly good machine. Although a different make the description and photograph showed that I had found the perfect product. Fair price, good service, prompt delivery Well done will recommend to all friends Thank you

May 16, 2015
Unprompted review
Rated 5 out of 5 stars

I'm very glad

low price, fast shipment, very good customer service, good and clear information

February 17, 2015
Unprompted review
Rated 3 out of 5 stars

My order with factory prices.

Well till now I hve not received the goods so I can not comment on how good or bad the service is. The order was placed exactly a week ago.

February 17, 2015
Unprompted review
Factoryprices.nl logo

Reply from Factoryprices.nl

Dear Steven,

Thank you for your review.

We have checked your order which was placed on the 9th of february.
This order has been sent out by us on the 10th, and is delivered to you on the 11th.

You mentioned that you did not receive your order yet.
Perhaps you could check the signature in your track & trace code, maybe this will help you find your order.

If this does not help, please contact us so we can help you find out what happened.

Kind regards,

Robin van de Wetering
Factoryprices

Rated 5 out of 5 stars

Excellent

Will definitely order from this company again as they were super efficient, delivered when they said they would and items came well packaged

February 11, 2015
Unprompted review
Rated 5 out of 5 stars

Exactly as stated, goods arrived in the UK on time and in perfect condition.

I ordered an item with a delivery status of three green bars on 25th November. I chose delivery by PostNL. I received an email saying it had been dispatched on 28th November and it was delivered in the UK late on 1st December in perfect condition. You can choose to see the website in English by clicking the icon in the top right hand corner, but the emails were all in Dutch. I got the gist of these by blocking and pasting into Google Translate. No problems. A good service.

December 5, 2014
Unprompted review
Rated 5 out of 5 stars

Can't be better

I brought something for my son's birthday. He was studying in Leiden. Everything went very well, especially the easy tracking of the parcel. I bought a powerbank, and the price is very reasonable.

November 26, 2014
Unprompted review
Rated 5 out of 5 stars

Super

Excellent customer service that translated tracking information for me cause it was in NL language. Very fast support!!

September 25, 2014
Unprompted review

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