I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more
Company replied
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Review summary
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Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more
Company replied
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more
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Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more
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Company details
Written by the company
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Contact info
United Kingdom
- Info@Fadedstore.com
- www.fadedstore.com
4.2
Great
1K reviews
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Not great experience
Not great experience, ordered and paid for item but never received , courier was terrible, but you chose them , got refund and asked to be removed from mailing list but now getting texts and e mails asking how well we did ? Not recommended company oh and no apology from you I see so it’s my fault is it ok then , confirms the type of customer service you offer for all to see …
November 3, 2025
Reply from FADEDSTORE ©
Good Morning Richard,
Thank you for your feedback on our courier service, we do offer a choice of courier services at checkout, unfortunately at this time the courier lost your parcel and you were promptly refunded.
You have already been removed from all marketing emails.
Many thanks
Team Fadedstore.
Reply from FADEDSTORE ©
Good Afternoon Lee ,
Thank you for sharing your positive 5 star Product review.
We're so pleased to read that you're happy with your latest purchase - Box Fit T-Shirt (Coffee).
Thank you again for your support and for shopping with Fadedstore.
Many thanks,
Team Fadedstore - Sean
Fast efficient delivery
Fast efficient delivery, I love the jacket I bought for my sons for xmas really good quality 👌
November 4, 2025
Reply from FADEDSTORE ©
Hey Cheryl,
Hope you're having a good week!
We're so pleased to hear that you received your order quickly and efficiently.
Thank you again for your support, and we hope your sons are happy with their new jackets.
Take care,
Sean
Team FADED STORE
Very fast delivery and lovely item
Very fast delivery and lovely item. Well recommended
November 4, 2025
Reply from FADEDSTORE ©
Good morning Angela,
Hope you’re having a good week!
Thank you for rating us with a positive 5 star review.
We're pleased to hear that you're impressed with the fast delivery and our Carpenter Jean (Washed Black). We look forward to seeing you shop with us again in the near future.
Take care,
Jonathan
Team FADED STORE
Reply from FADEDSTORE ©
Hi Eve,
Hope you're having a great week!
Thank you for sharing your ongoing satisfaction with us. We're delighted to read that you had a great experience with our fast delivery, easy ordering process, the great quality and prices we offer. Thank you!
We truly appreciate your support and loyalty.
Take care,
Jonathan
Team FADED STORE
I love faded, couriers are a nightmare though
I love faded, absolutely quality clothing and good price, and above all great customer service, one tiny gripe, I’m hardly ever in my house during the working day, 7 days a week, I rely on couriers leaving parcels “in a safe place” some reason you don’t have that option with faded stuff, if it’s something you don’t know about or something might be able to adjust that would be great. 🤘🏼
November 8, 2025
Unprompted review
Reply from FADEDSTORE ©
Hey Benedict,
We're glad you appreciate our clothing quality, pricing, and customer service! We appreciate your feedback regarding the "safe place" delivery option. We'll explore how we might accommodate this preference in the future to improve your experience. Thanks again!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE - Sean
This is my favourite brand
This is my favourite brand the quality is unreal delivery is on point comes so quick been buying from faded since it started and just keeps getting better and better
October 31, 2025
Reply from FADEDSTORE ©
Good Afternoon Ben,
We appreciate your long-term support! It's great to hear that you're consistently happy with our quality and fast delivery. We're glad you enjoy our products and thank you for your positive feedback.
Thank you again for your support and loyalty.
Take care,
Team FADED STORE - Sean
RIP Off
I recently sent an item back because it was too small, I received an email about my refund and it was only 75% of the money I spent. Avoid this store, clothes run small and don’t no have morals.
November 6, 2025
Unprompted review
Reply from FADEDSTORE ©
Hi Isa,
Thank you for taking the time out to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-RIDIRET081125 - Info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again we would like to thank you for your patience and cooperation.
Kind regards,
Team FADEDSTORE
Reply from FADEDSTORE ©
Hello Karlin,
We're happy to hear that you find our clothing to be premium, great-looking, and well-fitting. Thank you for your positive feedback; we appreciate it.
Thank you again for your support and loyalty.
Take care,
Liberty,
Team FADED STORE
My experience with your store was…
My experience with your store was unique; I wasn't aware of the sizing, and the item turned out to be quite large. Could you explain what R and S mean in trouser sizes? The product itself was great, though!
October 8, 2025
Reply from FADEDSTORE ©
Good Morning,
We're glad you found the product great! We appreciate your feedback regarding the sizing confusion. To clarify, "R" usually indicates a regular length, while "S" denotes a short length in trouser sizes. We hope this helps!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
I was unsure of what size in the…
I was unsure of what size in the carpenter ladies jeans to purchase so I sent a message asking for some advice and I was contacted within minutes and given a full description of how the jeans would fit and which size to purchase, I was blown away by the brilliant customer service, and I am so so happy with my jeans they fit perfect thank you so much
October 19, 2025
Reply from FADEDSTORE ©
Hey Julia,
We're so happy to hear that you had such a positive experience with our customer service! It's great to know the advice helped you find the perfect fit with our carpenter jeans. Thank you for your wonderful feedback.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Reply from FADEDSTORE ©
Hey Robbie,
We're happy to hear that you are enjoying our products and their quality. Thank you for sharing your positive experience with us!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Well i bought a knitted hoody.
Well i bought a knitted hoody.
I had to.order & reorder 4 times, i am wear a large, i had to order extra small, they really need to have a look at this.
October 6, 2025
Reply from FADEDSTORE ©
Good morning Nigel,
Thanks for sharing your positive product review!
We are pleased that you bringing the sizing condition to our attention. We are sorry you had to reorder multiple times to find the right fit. We'll review our sizes to ensure the better accuracy. Thanks for your feedback.
Thank you again for your support and for choosing to shop with FADED.
Take care,
Jonathan
Team FADED STORE
Reply from FADEDSTORE ©
Good afternoon Zorell,
Thank you for taking the time to share your recent shopping experience.
We've managed to locate your account details, and we can see that your case is currently under investigation.
Please continue to monitor your emails over the next 24 hours regarding your case.
Thank you again for your patience and cooperation.
Kind regards,
Team FADED
Sent wrong joggers only response ive…
Sent wrong joggers only response ive had his from a bot
October 18, 2025
Unprompted review
Reply from FADEDSTORE ©
Hello,
Thank you for sharing your latest shopping experience,
For our team to provide you with some additional support regarding your purchase.
Can you please send an email using the reference - TPFD1NqorD3R3010235 - info@fadedstore.com
Thank you again for choosing to shop with FADED.
Kind regards,
Team FADED
Refund takes far to long of a process…
Refund takes far to long of a process been over a week and barely an email to update you it’s like they don’t want to give your money back
October 2, 2025
Reply from FADEDSTORE ©
Hello Jay,
Hope you're keeping well,
Thank you for sharing your latest shopping experience.
We've managed to locate your account details, and we can see that one of our support team members has updated you via email.
Please can you kindly review your emails for further updates.
Thank you again for your patience and cooperation.
Kind regards,
Team FADED
Reply from FADEDSTORE ©
Hi Shaz,
Thank you for rating us with a positive 5 star review.
We're delighted to hear that you had an amazing experience with our service and that you are satisfied with the quality of our Knitted Open Hem Jogger (Black) and Knitted Crewneck (Black).
We look forward to seeing you shop with us again in the near future.
Thank you once again for your support!
Take care,
Jonathan
Team FADED
Always amazing quality
Always amazing quality! I don’t buy my partner any other clothes brand!
October 2, 2025
Reply from FADEDSTORE ©
Hello Lauren,
Hope you're having a great week!
Thank you for sharing your ongoing satisfaction with our products. We're delighted to know that you chose FADED STORE for your partner's clothing.
We truly appreciate your support and loyalty.
Take care,
Jonathan
Team FADED
Absolutely outstanding customer…
Absolutely outstanding customer service. From ordering the jeans to delivery, it took all of 3 days !!!. Although the jeans are not fir me, the feel and quality are amazing.
October 16, 2025
Unprompted review
Reply from FADEDSTORE ©
Hey Liza,
Hope you've had a good weekend!
Thank you for sharing your positive 5 star service review.
We're so pleased top read that you're happy with the overall service that we deliver here at FADED.
Thank you for your support.
Take care,
Team FADED
Reply from FADEDSTORE ©
Hi Lean,
Hope you've had a great weekend!
Thanks for sharing your positive product feedback.
We're so pleased to read that you're happy with the quality of our collection. We can see that you recently ordered the Box Fit Hoodie (Olive Smoke) and Cuffed Jogger (Olive Smoke).
Thank you again for your support and loyalty.
Take care,
TEam FADED
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