Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
TOTAL SCAM. Do not buy from this site. Ordered 2 dresses, only 1 showed up and it was a horrible dress, completely different from the picture. Return policy is crap, they wont even answer emails.
Absolutely no negative reviews on their website, because the wont post any of the bad ones, just fake reviews.
Really less than one star - stuff was crappy and ill fitting, but worst is that they have a 2 week return policy and I didn't get it for 10 days of that. Even in these hard times when other companies are lengthening their return policies to support us in the demands of Covid (Kohl's is at 180 days!), they have no give. I was away when it arrived and demands made a 4 day return unworkable.
I don't recommend anyone to order from this page. The dress was supposed to be here after 3-8 days. After waiting for over two months it has not yet come. They said my address was not valid, even though I never have had any problems before. Instead of trying to fix it, they wanted me to do it. Horrible customer service. I wanted my money back, but they said they don't provide a full refund.
I will of course share my experiences on facebook.
Il vestito che mi hanno spedito è assolutamente inutilizzabile.
La taglia è totalmente sbagliata, nonostante io abbia indicato misure personalizzate.
Il vestito infatti è ORRIBILE, DI QUALITA' PESSIMA, almeno due taglie più grandi della mia, mi viene larghissimo e non può essere assolutamente utilizzato né modificato. Anche il colore è diverso da quello della figura.
INOLTRE IL CORRIERE MI HA FATTO PAGARE ALTRI 30 EURO DI SPESE DOGANALI, NON PREVISTE.
NATURALMENTE, FAIRYIN RIFIUTA LA RESTITUZIONE DELL'ABITO E IL RIMBORSO DEL PREZZO!!
E' UNA VERGOGNA!!!
The dress FAIRYIN sent me is absolutely unusable.
The size is totally wrong. The dress is ORRIBLE! It is at least two sizes bigger than mine, and it absolutely cannot be used or modified. In particular, the size of the breast is much bigger, and it’s absolutely impossible to modify it. THE QUALITY IS THE WORST!
Also the color is different from that of the photo.
THE COURIER ALSO CHARGED ME 30 EUROS FOR “CUSTOM DUTIES”!
The color is wrong, the size is wrong, the dress is orrible.
I WILL NEVER WEAR IT!
BUT FAIRYIN DOES NOT REFUND ME!!! THEY ARE WITHOUT SHAME!!!
Fairyin is a website that does not accept to correct errors in the size of clothes she sends. I bought a dress size US14. Fairyin sent me a dress size US16. I sent them photographs of the dress arrived with the measures that were the size of US16 (the measurements were read very well having photographed the dress with centimeter on display). Fairyin did not want to admit the mistake, despite the evidence. Their guarantee, in practice, is useless; do not admit the mistake.
Because they do not accept payment through PayPal can not do complaint..is a Singapore site!
Natale
Dont order here!!!! No refund or help!!!!!!! We orderded a wedding dress over here... It should be the dress of my fiancee `s dreams! But it wasnot meant to be! The dress we ordered at this site and the dress that was sent to us wasnot the same at all. You can clearly see the differences. It`s a total other (cheap mDE) dress which we cannot use at all BECAUSE OFF ALL THE FAULTS. First we had to pay additional costs and that wasnot what we initial agreed on. We had to pay otherwise we didnot receive the dress at all! The only answer we get back is that there is no refund according to their policy.
Biggest differences in dresses that was shown at the website and the dress i received:
- Size didnot fit allthough we gave the right sizes to them
- The pattern, type and figure of the lace is different; my dress has got leafs and the dress i likes and which i choose had a whole different pattern,different lace and stitches then the dress that was sent to me
- My dress hasnot got the same cuttings around the shoulders
- My dress is absolutely not the same at the chest / breast area!
The dress is fashion and beauty.I love it very much. Fairyin.nl is
a good website.Love!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
