USED LTD Reviews 

89
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is extremely polite, welcoming, and completely non-pushy during the entire vehicle browsing and purchasing journey. Many buyers truly appreciate the straightforward transaction procedure, discovering great value alongside a remarkably wide selection of available cars on site. However, some customers also noted serious mechanical faults developing shortly after taking ownership, including unexpected engine breakdowns and sudden gearbox failures. Other people consistently experienced frustrating issues with vehicle reliability, poor communication from the dealership, and entirely unhelpful support when attempting to resolve post-purchase problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction and praising... See more

Service

Customers had ambiguous experiences with service, as reviewers expressed deeply divided opinions regarding... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting that team members are very... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the staff... See more

Quality

Users describe negative interactions with quality, expressing deep frustration over receiving vehicles with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are not the best, but they are not the worst. I chose to buy online and have the car delivered. So my fault some bodywork not perfect but the cars 10years and big mileage. But it was delivered q... See more

Rated 5 out of 5 stars

Great company . They made the transaction nice and easy . Very friendly polite staff and very nice selection of cars . Pleased with the BMW i purchased . Highly recommend this business .

Rated 5 out of 5 stars

Great place.... They don't hassle you, they leave you to look around and if you find something you like they will then assist you. Great value cars, delivery available, and Great overall customer se... See more

Rated 5 out of 5 stars

Very professional in car sales we been second time and they were very good


3.6

Average

TrustScore 3.5 out of 5

89 reviews

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3.6

All reviews

(89)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
Bought a car from this dealer and discovered a serious timing chain issue shortly afterwards. The dealer refused to accept responsibility, so I had no choice but to start County Court proceedings.
I would not recommend this dealer.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brought a car in April from here was…

Brought a car in April from here was super helpful, headlight didn’t work one morning I rang them and they had fixed it for me as I was still in warranty, absolutely amazing customer service super friendly kind and approachable.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Bought a mercedes clk from them and…

Bought a mercedes clk from them and they said it was in good condition. Just a month and a half later, the engine management came on and the car started misfiring. I’ve been quoted 2 grand to replace the chain… this is more than the car was worth. There’s a reason why they sell their cars cheap. The MOT history on most of their cars say “pass’ but they’ve probably taken it to a friends garage and made a poor attempt at doing an MOT. Stay clear for these people and pay the extra money for a car with full service history and buy from reputable dealerships.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Fam Cars Birmingham SELLING FAULTY CARS

I would not recommend Fam Cars Birmingham based on my experience.

The car I purchased had faults, and I feel the way the situation was handled was very disappointing. In my opinion, they sell cars that are not properly checked, and when problems come up, they try to buy the car back instead of properly resolving the issue.

This has caused stress, wasted time, and financial loss. I would advise anyone thinking of buying from them to be very careful, get the car fully inspected by an independent mechanic before paying, and make sure everything is in writing.

Very poor experience. Please stay away and keep your money safe.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

I bought my Audi A4 from Famecars about a year and a half ago, and I’ve been very happy with both the car and the service I received. The team was professional, helpful, and made the whole buying process smooth and straightforward. The car has been reliable and exactly as described. I’d definitely recommend them to anyone looking for a quality used car and a trustworthy dealership.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great place...Great service

Great place.... They don't hassle you, they leave you to look around and if you find something you like they will then assist you.
Great value cars, delivery available, and Great overall customer service.
Will be recommending to others.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Many automatic cars to choose from we been given full time to inspect the car and we were happy with everything and they tool the car out for test drive after driven the car we agreed on delivery day and they delivered the car as promised very happy

May 1, 2026
Unprompted review

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