Fanfire Reviews 28

I ordered the octopus mug on June 16, 2025. I have been inquiring as tot he status of the order twice month and have yet to receive any response.

I ordered 2 octopus coffee mugs. They canceled order because they did not have the materials to make it (they said). They continue to advertise the product. They have not refunded my money after 1 month. I think this is a scam.

I ordered a t-shirt on December 10th (writing this as of January 3rd). I'm usually pretty lucky with online shopping however this has been a pretty bad experience so far! They took about two weeks to actually take the payment from my account, and I received notice that it had been shipped on the 27th, over two weeks after I ordered it. Communication was on the poor side, it takes at least three days per message, making for a very slow resolution if you have issues. It has been almost a month since I ordered and the usps tracking number I was given simply says "a label was created but it's not in the system yet". I wanted to give them the benefit of the doubt as it was around chrIstmas time and it can be busy however this is getting ridiculous. Considering this is the official retailer for many big artists they really need to learn how to run a business. Not impressed at all.
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Edit: As of January 10th, I did finally receive my item, however I also got an £11.16 customs charge that I wasn't told about. So all in all, a bit of a nightmare!

The absolute worst customer service I have ever come across. DO NOT BUY FROM THEM! They are terrible. I paid extra to have 2 day shipping and I did not receive my items for over a week! They have no remorse or courtesy! It was an overpriced gift for my son's birthday and nothing was as described upon purchase.

Ordered a shirt on September 6th, it's been a month and I STILL haven't received it yet. I also have not received an email receipt, good thing I took a screenshot of the order confirmation after the purchase. I've tried emailing customer service THREE TIMES and have received NO RESPONSE yet. DO NOT BUY FROM THEM

Order number 8511186
6th February - t-shirt ordered.
12th February - I sent an email asking when I could expect my order.
16th February - email received to tell me delay due to UK warehouse, but would be shipped out shortly.
22nd March - still no receipt.

Extremely disappointed. Not recommended.
Order was via the official Paul McCartney website.

I ordered fan products over 200 €, 11.02.2018. No progress has been made on the order page on 09/03/2018. I have written to them, queries, where is my order? they just send the same answer every time - "Hello,
The ordered items have arrived and orders should start shipping within the next 5-7 business days. You will be notified by email when this order ships. We apologize for any inconvenience. "
I've never had one bad service at any online store. There is something wrong with this firm. Perhaps the employees are some uneducated unemployed at a sheltered workplace. The first rule of a businessman is - Never give unswerving promises. I do not recommend this firm to anybody. I do not know if I can ever goods, I have already given up the hope!

Horrible service, I ordered two demi lovato shirts for a concert and they only sent 1. never communicated to me that they only had one in stock. I had to call to find out what was going on with my package. I will never order from this website again. Highly not recommended.

I ordered a tee shirt for a Christmas present. On 30th December I received a card from the post office to say I needed to pay over £12.00 customs charge before they delivered it. I emailed the company who refused to contribute towards charges. This has turned out to be a very expensive tee shirt! I won’t be buying anything from this company again.

Depeche Mode tour t shirt ordered - did not turn up at all within the time it said - was 3 months late - chased and chased no response and then when t shirt arrived it is horribly thin and poor quality - a fake i reckon

Terrible customer service - never again

The one time I've decided to place an order of three items of my favorite band. Order placed on 19th July, shipped according to FanFire on 25th and no tracking number ? Tried to contact them over ''customer support'', no response. Never. Ever.
People don't use expression for nothing ''google it' before you decide to buy something. Too late. I was ripped of for 100$.
I strongly recommend you avoid purchasing anything from Fanfire, since there is 99.9% chance that you will not get it.
Avoid.

NEVER MORE! Do not buy anything from this company! Once you pay for the stuff, you do not get any information, no tracking information. Wrote 3x to customer service without any reply.
Simply they steal your money!

0 STAR

It's very easy for them to take your money, but you can't contact them if you have a problem, nobody will answer you.

THIS COMPAGNY IS A SHAME

Awful. Items not in stock receive no notification upon, or after ordering, no updates of any kind. Customer "service" never responds, over priced items and shipping to boot. Overall a pathetic experience.

Ordered a U2 t-shirt ten days ago, not even an update on order tracking, 3 emails sent on the' contact us' section, they haven't even bothered to reply. I was actually beginning to think it might be a fake website and some scammer has just taken my money. Surprised U2 have allowed themselves to be associated with such poor service.

I ordered a shirt on the opening day of the Joshua Tree tour 2017, and I still haven't received it. They say they will start shipment at the end of May? Called last weekend, and was told expect another 2 weeks before shipment. I'm thinking they are waiting until the first leg of the tour ends, then they will ship items. If by chance this the procedure then tell us this.

I ordered 2 U2 t-shirts in May 18th. I think I should get before Jun 14th when I go to the concert. Until today I didn't get it. I called them many times, they told me I'm unlucky because the items is in preorders. How f***ing cares, why they don't put the choice when you make orders. Maybe if I see is not able to order on time I will looking for an other company. I have a bad experience with Fanfire.

I did order 2 at shirts for the U2 concert on a Friday paid for 2 days delivery Thursday next week not having any news from my items I did call customer service just to find out they were not in stock and will take 2 weeks to get the shirts ...

So today is 4th of May, I ordered 3 things (1/3 the price was the shipping) On 24th of April I think. Anyway the overall experience was horrible, the customer service is very rude and inconsiderate. They take over a week to accept payment(my bank has a 6day anti scam protection - my money gets refunded if they don't confirm the payment), they didn't want to take any of my suggestions under consideration until I suggested that I'd make a new order and I'd get the items from the other one, they agreed and Michael (the guy from customer support) said he'll contact the management. I placed the offer and asked once again if I'll get my items cause the tshirt I wanted ran out of stock on large, he said no and that my order has an xl so once again I ask what about the old one? Ofc the answer was you cancelled it! So I wouldn't recommend buying from those guys unless you want to pay alot for shipping and get your a** roasted by the customer service:)

Had a stab of nostalgia, so ordered a t from there web site, yes they have one. Returned unworn for refund, the refund process was also like going back to 1979!!!! Crap service, coms, still don't have money back. Not worth the grief, can get same elsewhere twish I'd done this first could have avoided "Tate", the person on end of email who can't read English. I think it's a sham business that works on not sending or refunding orders institutionally for margin/profit. AVOID.