Fangamer Reviews 

Don't ever order from the site.I ordered a Christmas gift for a child in my family. Ordering a medium, and instead, they sent me a small. when I emailed them and told them about it, they ignored me, I emailed them a few more times and they're continuing to ignore me all they have to do is send me a paid label and send me the right size and they refuse to do it. This is not a good site to order from they do not listen to customers or fulfill their orders correctly and they don't do it within a sufficient amount of time either. Pretty sure this is a bogus site.

I was afraid after reading all those reviews but I tried it nevertheless. Received all items before estimated delivery time. Was I just lucky with their service? I don't know, I didn't have to contact customer service.

I'm from Lithuania and have ordered multiple stuff from the undertale, deltarune and hollow knight sections. (6 products from 2022-2025 Dec) regarding shipping - 0complaints, quite fast actually. Trusted site, can say for certain not a scam!! My only complaints would be:
1:-that some items are region locked, for example the Big shot glass is not available in EU. So I bought it thru the US site. (I'm from EU)
2:- the price on all things is expensive. But overall good if you have the money

Cancelled multiple orders of mine because they said I was reselling on ebay/amazon, etc. Like, who cares? Literally there is no dominion over your product nor is it any of it your business after its purchased. And NOWHERE on the site does it even remotely mention this and they threatened to ban me on their site if I made anymore orders suspicious of resell. Bunch of losers making up the rules as they go.

Terrible experience. They took my money, do not respond to emails, and never sent my order.

Not a scam company amazing plushies:D. I’ve gotten Broken vessel ,Ghost, Hornet and Grub plushies so far and they’re are like children to me.

Extremely disapointed. I live in England and ordered a hoodie and some badge pins from this company I I recieved the hoodie but not the badge pins !! I contacted them via email with delivery information and have recieved no replys therefore losing £20 to them . I don't recomend this company

Do not believe comments claiming that this site is a scam! 1st order sent approximately 1 week after being placed, but it only took 10 days to reach final destination (therefore exactly 2 weeks from the US to France !). Thank you Fangamer (my second order is already placed ;))

I don't know what all the bad reviews are about, this company is great!! Their plushies are amazing and well made, the shirts are extremely comfortable and breathable and overall amazing quality! 100/10 dude they are great!

I've tried to make 4 purchases and they cancel them without explanation. I wrote to their email and they don't respond. Terrible place to buy.

I ordered gifts for my daughter and they wouldn’t send them without a proper address and they emailed me to ensure this occurred- excellent customer care - Thank you Dean W!

We bought two expensive products. They sent us one. We paid for two and post for two but they sent us one.
And then they ignored us...so far.

We are happy with the one we have but we expect a refund or the other item.

Or we will open a PayPal case which is why we always use palpay for buyer protection.

If fangamer resolve this issue I will update this review. But this shouldn't have happened.

I ordered the Celeste Vinyl Soundtrack Box Set (€150.96) on July 21, 2025. The vinyl arrived damaged. Fangamer promised two replacements, but both FedEx tracking numbers (#391682233614 and #392379857403) were fake – never scanned or updated. After 1 month of silence, they offered a laughable $15 refund, which is illegal under French consumer law (Articles L216-2 and L216-1).
Only after threatening legal action and a chargeback did they finally agree to a full refund – but this should never have been necessary. Their customer service is unresponsive, dishonest, and unprofessional.
Avoid Fangamer unless you’re prepared for:

Lost or undelivered packages (with fake tracking numbers).
Partial refunds that violate consumer rights.
No accountability until you threaten legal consequences.

Update: After public pressure, they refunded me in full. But why should customers have to fight this hard for basic rights? Save yourself the stress and buy elsewhere.

I LOVE IT BECAUSE IT NICE AND GOOD LOOKING YK IK YK IK NGL THO TS SHI LOW KEY PMO CUZ IDGAF FR

Copyright strike my ebay listing with photos I took, description I wrote, no copyrighted information used. Assured me it wouldn't happen again, to repost the item, of course it happened again. What a shady company. I would never support a company submitting copyright strikes against people out here trying to sell their items on the second-hand market. I spent my own time to clean, photograph and list this item. I guess they hate their fans.

One of my buddies just had a terrible experience with these guys despite me begging her not to. This company is a giant scam. Dropping this here hopefully so someone else doesn't get scammed::

Placed an order over two weeks ago and sent an email right away just to clarify my shipping address.

I have not received a single response to my email and have not received an order update. There is no option to call these guys or contact them in any way other than email.

Honestly it feels like I’ve been scammed by these guys, I go on their Facebook and Instagram and see multiple individuals going through the same exact thing.

I’m at a loss now, these guys have my money, and have my wife’s Christmas presents and they’re holding em hostage without a ransom note.

The whole thing is messed up and unprofessional, absolutely not how you run a business.

For the record there is an option to edit your address on the site, but when you try, it just has you login over and over throwing you for a loop.

Again, feels like a giant scam.

I ordered a Collector’s Edition of a game and the locket music box came busted, it’s out of tune. FanGamer’s own website states that they’ll work to get replacements on damaged items to customers and instead, when I placed a ticket, they refunded me $20 without any consent or confirmation on my end and then told me they couldn’t replace it and that I was confused. I’ve canceled all other orders with them and want to warn people not to buy their products, because if something is wrong, they will not help you.

Great! I got sans undertale!

Item arrived before expected date. The recipient (a 14 yr old) loved it beyond expectations. The size is perfect for snuggling and the quality of the production/manufacturing is well worth the CAD $ price. The item is half the size of a well built 14 yr old!! So happy with the purchase ❤️ Thank you. I only wish I could upload photos!!

Ordered Slime Rancher Vinyl last year and the new Slime Rancher 2 vinyl this year, arrived via FedEx without any issues, they have great stuff in their online store.