Farewellbeauty Reviews 

Reply from Farewellbeauty

Oct 9, 2020

Hi Latoya,

Thank you for sharing the feedback from your experience with us.

I’d like to apologise for the huge delay in receiving your order. I understand the frustration of ordering an item expected to arrive within 3 days; then having to chase it up for weeks on end because of non-delivery. It’s a massive failure on our part. No matter what internal issues we are as a company; at the very minimum you should have been offered some transparency by our customer service- informing you of the delay so you’d at least have some peace of mind whilst waiting.

I’d like to thank you for your valuable feedback. Without it, we wouldn’t be able to make the changes required to avoid issues like this from happening in future. It’s because of customers such as yourself that allow us to constantly improve our service.

Although you’ve now received your order and some compensation for the delay- we’d love to know what else we can do to make things right with you.

Our inbox is always open to you. Although we completely understand that you’d not want anymore dealings with us in the future.

Thank you so much for putting your trust in us.

Have a lovely weekend!

Reply from Farewellbeauty

Oct 8, 2020

Hi Frances,

Thank you for sharing the feedback from your experience with us.

I’d like to apologise for the delay to your order. To put your trust in a company only to be let down is hugely infuriating. Not only this, it completely goes against the behaviour of the type of company that we claim to be. Although you’ve now received your order and had the postage paid refunded- it by no means justifies the level of service we’ve provided to you.

Given your experience we fully understand if you’d no longer wish to engage with us- however we’d really be grateful for the opportunity to make things right with you.

As you’ve only provided your mobile number to us, to avoid being overly intrusive we ask that you get in touch with us directly at hello@farewellbeauty.com - citing this message.

It should be needless to say that thanks to feedback like yours, we’ve identified where the root of the problems lies and made the relevant changes so that nothing like this will ever happen again in future.

We truly are grateful for your support. Have a lovely day!

Reply from Farewellbeauty

Oct 8, 2020

Hi Lia,

Thank you for sharing the feedback from your purchase from us.

We want to take this time to apologise for the lack of communication in our part in regards to your order. Whatever issues we as a brand are facing internally should never impact the customer. And in the situations it does impact, the absolute least you deserve is some transparency or some form of contact from us.

It’s inexcusable that you’ve had to go to these lengths (over so many different platforms!) just to get an update on something that you’d been trusting enough to purchase from us.

Although you’ve received your order and had the shipping fee refunded to you- this does not by any degree rectify or solve the frustrations you must have felt over this period. We’ve reached out to you again directly, to see if there are any further ways we can make things right- we look forward to hearing back from you.

Thanks to feedback like yours, we’ve been able to pinpoint and take action on the exact areas that need improvement. Needless to say all orders are now delivered promptly within our guidelines.

Thank you SO much for supporting us and have a lovely day!

Reply from Farewellbeauty

Oct 8, 2020

Hi Julie, thank you for sharing the feedback on your recent order with us.

We want to take this time to apologise for the lack of communication in our part in regards to your order. No one should be kept in the dark when they’ve been kind enough to support a small business by purchasing their goods. We’ve audited our entire service, and with feedback such as yours, it’s allowed us to pinpoint the exact areas where our brand could be improved.

Your order arrived at the post office on March 30th. Due to non-collection it was returned to our warehouse on June 15th - needless to say we refunded you as soon as the goods were received at the warehouse.

Although now resolved, we’ve reached out to you again directly via email to confirm your shipping information for a (late) compensation pack we’re going to send you.

Look forward to hearing back and again I’d like to share my deepest apologies for the service you’d received from us.