Farmlands Co-operative Reviews 

Poor and deceiving service. Advertise one thing, in store is 4x more expensive. Lies constantly from head office manager staff. Immediately cancelled card. Do not engage with these scam artists. Says it all in the many other negative reviews.

ordered online and was told later that the courier co. would not deliver AGsalt bags as they might split.
I had to follow up with getting a refund they split the refund into order then freight it took days to get my order refund and I am now 14 days and still waiting on the freight refund!
Poor service and communication
I have had to chase this up on numerous occasions
latest excuse is the banking team have to ok the freight refund!!!!!
I called PGG and FARM RURAL AND THEY BOTH DELIVER THE SAME PRODUCT.
Shocking attitude towards clients

Farmlands has the worst customer service & staff I have ever experienced. Continuous multiple errors on our Farmlands statements.

Online ordering very poor. They happily take your money when product not available. Half of order arrived, went to pick it up, for the missing part of order they had similar product by same manufacturer at same price refused to swap it out. Said a refund would take 5 working days. Have not responded at all to 2 emails of complaint. Obviously don't give a rats a...

Ordered online in July and goods were shipped from Whakatane store - 5kg of bird seed was slid into box and got caught on another box in there and split it open - good portion of seed is floating in the box. Contacted online help through email . . . got a reply a month later to say they have forwarded the query to Whakatane. wait a week, try again. and another week has passed - customer service absolutely sucks. Its now September and this has still not been sorted - nearly 2 months of trying, I give up so you get the feedback that this ordeal deserves

Online purchasing is very very dodgy!
Purchase of 97 odd dollars. Charged three times!!
Help desk says that is normal and its because of the system they use. They say it should be reversed and that the money wasnt 'charged' yet the money has still left my account. 5 days after my purchase im still waiting for the money to show up. Feels like i wont get it back.. imagine if i spent 10k and got charged it three times.. who has that sort of money to lose and wait to come back?

All I wanted was 2 products, a total of 8 items, (6 of one and 2 of another) but it seems it is far too difficult for them to process, to hard for them to reply to emails asking what is happening with the order, they part ship with no explination, and tell lies if they even respond, by far the worst company I have ever tried to purchase through, they dont even deserve 1 star their customer servise is so extreemly extreemly extreemly bad I dont understand how they ar still in business...

We thought joining Farmlands (buying shares in order to get a members card which gave access to discounted pricing at numerous stores) made sense. It has been anything but sensible. First is each ‘partner store’ has a different process around using the card. Farmlands also manually process receipts which can take weeks. The balance shown online also has no visible transactions so you don’t know what spending that reflects.
Additionally each store (partner stores) has a different process for some to apply ‘Farmlands pricing’. Some ask for a credit card deposit to place an order (so you use a bank credit card to place an order on a Farmlands credit account). Stores tell you the order can not be actioned until ‘payment’ but will appear as a zero transaction on the Farmlands statement (it rarely is because receipts often don’t get processed in a timely manner).
Place an order at Farmlands store for pick up via online and often the item will be billed twice (once online and again at the store). This can appear in statements months apart so you need to audit carefully every month before payment is due.
They also removed ability to make instant ‘bank account to Farmlands account’ payments on Farmlands online. So if you make an internet banking payment to your account it can take 5 days to actually appear as a credit against your Farmlands account.
We are a household but I have no idea why a farm or business would opt for such a labour intensive and untrustworthy ‘credit account offer’. Not only do invoices appear without notification direct from store parters (such as BOC gas), Mitre 10 order deposits are not aligned to charges to the account, Farmlands store purchases online have duplicated invoicing….you have to carefully audit each and every statement. Their customer service is poor and even when charges are identified as being incorrect it can take weeks for the correction to appear meaning your limit stops transactions when you know funds should be there.
Overall - just avoid. Labour intensive and not trustworthy credit account that is not worth the rebates offered. Needs to update the account processing and account systems URGENTLY!
Payments and charging is so misaligned - constant auditing of statements needed.