poor, waited for over one month for the items to arrive didn’t realise they were coming from China! Poor quality and fit I wouldn’t waste your time and money.
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See what reviewers are saying
I have ordered several pieces from Fascinating Nights. This is excellent quality, unique, sexy, yet somehow comfortable lingerie. My bf put this in the washer/dryer and while I wouldn’t recommend doin... See more
Placed an order for a few lingerie items from this vendor. Items felt low quality immediately. We have purchased similar items from Shein and found the quality to be about the same, but for a much hig... See more
I never normally leave reviews, but wow! I bought the black, Ember Lace Bodysuit- the one with the satin-waist band. I put it on and admired the softness of the lace next to my skin. Importantly for... See more
Company details
Written by the company
Fascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at contact@fascinatingnights.com
Contact info
925B Peachtree ST, 30309, Atlanta, United States
- contact@fascinatingnights.com
- www.fascinatingnights.com
2.7
Poor
77 reviews
Hasn’t replied to negative reviews
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No refunds. Bad quality. Resell scam from Shein/temu, etc
The inability to get a refund for any of their items is ludicrous. The quality is poor. They are buying and then upcharging from cheap sites.
Granted I didn't look at the return policy because there was a banner at the top saying free returns, but they only offer store credit. I don't want anything from them. Malicious greediness.
April 25, 2024
Unprompted review
Reply from Fascinating Nights
Thank you for your feedback. I’m sorry to hear about your dissatisfaction with your order and our return policy.
We take your concerns seriously, but without your order number, we’re unable to verify your claims or assist you effectively. Our goal is to provide quality products and transparent policies, and we strive to ensure our customers are informed.
While we do offer store credit for returns, we encourage customers to review our policies before purchasing. It's important to note that many brands can copy our designs and release lower-quality versions, which can lead to confusion about the quality of our products.
If you’re willing to share your order details, we’d be happy to look into this further and assist you in any way we can. Your satisfaction is important to us.
Scam?
Nothing was wrong with the purchase - it came on time and I received everything I had ordered however I noticed that the quality isn't great. Did some research and I found the products I had ordered on Amazon so that's a shame. Definitely my fault for not looking sooner but I'm pretty sure this site is just upselling Amazon products by a lot. Don't shop here.
April 25, 2024
Unprompted review
Reply from Fascinating Nights
Thank you for your feedback. I’m glad to hear your order arrived on time and that you received everything you ordered.
However, I’m sorry to learn that the quality didn’t meet your expectations. We take pride in offering unique, high-quality items and strive to ensure our products stand out from lower-quality imitations. Unfortunately, many brands can copy our designs and sell lower-quality versions at a reduced price.
We appreciate your insights and encourage customers to explore the authenticity and quality of the products they purchase. If you have any specific concerns or would like to discuss this further, please reach out to us. Your satisfaction is important, and we value your feedback. Thank you for your understanding!
Took 15 days just to get my item
Took 15 days just to get my item, 12 days for them to actually get it moving and one of the items wasn't anything near what I ordered. One was great I will give then that but overall it was a terrible experience and I definitely won't use them again. I highly recommend anywhere else but this site
April 15, 2024
Unprompted review
Bad communication
Can’t talk to anyone. I place an order, tried to contact them through email and got no answer back, tried to talk to them through the customer service and no help again.
Trying to track my order and can’t. No contact number. Don’t even know where is the order coming from.
Disappointed because I have a special occasion and I have no idea if it will be delivered before the date or not.
April 15, 2024
Unprompted review
Reply from Fascinating Nights
Thank you for your feedback. I’m sorry to hear about the delays with your order and understand how frustrating this must be.
We aim to provide timely updates and resolutions, and I apologize if our communication has not met your expectations. However, we’ve requested your order number to investigate the issue further, but we have not received that information. Without it, we’re unable to verify your claims or assist you effectively.
If you’re willing to share your order details, we’d be happy to look into this for you and work towards a resolution. Your satisfaction is important to us, and we appreciate your understanding as we try to address your concerns.
Amazing quality 👌🏽
I received my order today, I emailed this company in regaurds to the delivery and they replied back real quick with a reply
I’m so pleased with my items and the quality is perfect quality and the fit Is amazing. I found this website on a instagram, il be ordering again 💯
April 5, 2024
Unprompted review
Still waiting
Still waiting for my delivery to arrive as it’s for my wedding anniversary and honey moon, I feel so let down to point of tears . Please can some body help me
March 22, 2024
Unprompted review
Zero communication about delivery
Zero communication about delivery. Ordered as a surprise and waiting 5 days for delivery info in this day and age is honestly a joke! No contact number email will most probably just be ignored. £75 down the drain!
March 11, 2024
Unprompted review
Reply from Fascinating Nights
Thank you for sharing your concerns, and we sincerely apologize for any frustration caused by the delivery of your order. We understand that waiting for a delivery, especially when it's intended as a surprise, can be anxious and we regret any inconvenience this has caused.
Please allow us to clarify our processing and shipping timeline to better explain the situation. Orders are processed within 2-3 business days, as mentioned on our website. Your order was placed on March 7th and promptly processed the following day, March 8th. As the subsequent days were the weekend (March 9th & 10th), during which our couriers do not operate, this has momentarily paused the shipment updates.
We assure you that your package is on its way and shipment updates should resume within the next 1-2 business days. We value transparency and communication, and we're taking your feedback to heart to improve our notification system, ensuring our customers are better informed about their order status throughout the process.
We are committed to making this right for you. If you haven't already, please reach out to our customer service team, and we will prioritize tracking your order and keeping you updated. We have also resent your tracking link to your email!
Your satisfaction is paramount to us, and we're dedicated to ensuring a smooth and enjoyable experience with every order. Thank you for your patience and understanding. We look forward to resolving this to your satisfaction and hope to have the opportunity to serve you again in the future.
Return policy is a scam
Return policy is a scam - they don't do returns or refunds, only store credit and only after you destroy the item and send a photo. The fact they want you to destroy it shows that it's worthless.
February 25, 2024
Unprompted review
Reply from Fascinating Nights
Thank you for taking the time to share your concerns about our return policy. We understand how it might seem unconventional at first glance, and we appreciate the opportunity to clarify the intentions behind it.
Our policy is designed with both the environment and our customers' convenience in mind. By avoiding the need for items to be shipped back to the US, we aim to save our international customers time and money, as well as minimize our carbon footprint. This approach is part of our commitment to sustainability and reducing waste in the fashion industry.
We also want to assure you that the request to destroy the item and provide a photo is not a reflection of the item's worth. It's a practical measure to ensure the item is not reused inappropriately, adhering to our ethical standards.
Furthermore, we understand that flexibility is crucial in customer service. That's why our return process includes an option to reach out to us directly via email if you're not satisfied at any point. We have indeed processed refunds for customers who preferred this option, as we strive to accommodate our customers' needs and ensure their satisfaction.
Your feedback is invaluable to us as it helps us to improve our services and policies. We're here to help and would love the opportunity to resolve any issues you're facing. Please feel free to contact us directly so we can assist you further.
Ordered on 10th Feb
Ordered on 10th Feb, despatched 19th Feb. In this day and age, to send an item out NINE days later is a joke. Probably will have to wait another 28 days to receive the item and buyer beware because it appears it's being shipped from China, so will probably end up in the bin anyway. Looks like I wasted £50. Not even a message to let me know item is out of stock or is delayed, good job I didn't need it for valentines day!
February 19, 2024
Unprompted review
Reply from Fascinating Nights
We sincerely apologize for the delay in shipping your order. Due to an unprecedented surge in orders, combined with a temporary misplacement en route to our courier, we fell short of our delivery promise. We want to clarify that your order was shipped from within the EU, which enabled us to deliver it to you just 3 days after dispatch on the 19th.
We understand the importance of timely delivery and are taking steps to ensure this doesn't happen again. As a gesture of our commitment to your satisfaction, we’d like to offer you gift card you can use on your next purchase. Please contact our customer service team to redeem this offer.
Thank you for your understanding and patience.
Very happy with my purchase and I’m…
Very happy with my purchase and I’m already looking for my next one. I’m a large (22) and busty (DDD) woman and XXXL fit me fairly well. The cups are a little small for me, but my husband doesn’t mind if my “cups overflow”. Other than that it fit great. I did take a bit of a chance since XXXL wasn’t defined on their size chart, but I’m glad I did!
February 1, 2024
Unprompted review
Lack of ability to return items needs emphasizing
Don't buy multiple sizes to return some later, even if unworn - you will only be able to get store credit.
"The following items cannot be returned for a refund but can be exchanged or returned for store credit: Bodysuits, Lingerie, Swimwear, Jewelry, & Underwear" ( ~source:
{fascinatingnights.com}/pages/returns-process )
This creates confusion and mixed messaging regarding the returns policy.
I specifically bought 3 of the same bodysuit (different sizes), so I could send 1 back as I would leave 1 in tact. It was not worn nor opened, it was still sealed and not removed from its original wrapping. However, carrying out the return process for 1 bodysuit, I cannot return it for a refund... only store credit. If I would have known this, I would have bought less and been more careful. Thus it feels a bit scammy for the company to not be more up front about the specifics of what can and cannot be returned.
January 30, 2024
This stuff is cheap crap from china
This stuff is cheap crap from china. I thought i was getting a good deal with the buy one get one free offer, all good reviews so i was confident with my purchase. The quality is terrible. Not worth more than £20/25 at a push per piece. Cheap piece of crap
November 18, 2023
No return policy and no size chart
No return policy and no size chart. I wish I used my brain before purchasing. Sure their popular bodysuit is okay but anything with actual bra cups, I’d 100% avoid. In general, lousy experience and not worth the money.
Edited to reply: I totally understand why places may not have a return policy, but that is not what your customer service representative told me at all. They said no returns, period. They offered an exchange, which I’m still waiting to see will go through. So that concern is juuuust strong enough to not give me my money back but insist I spend it on something else. And take back the goods to re-sell them, I imagine. Just nothing about this experience has been good. If any of this is true, you will train your customer service team accordingly. Best of luck.
November 3, 2023
Unprompted review
Reply from Fascinating Nights
We sincerely appreciate you sharing your recent experience with us, and we want to extend our heartfelt apologies for any dissatisfaction you encountered. Your feedback is incredibly valuable, and we are committed to addressing your concerns to enhance our customer experience.
We understand the importance of clear communication, especially when it comes to sensitive items like lingerie. We would like to clarify that our return policy is designed to prioritize the well-being of our customers. We accept returns for unworn items, that are still in its original packaging with all the tags and hygiene stickers attached considering the intimate nature of the products we offer.
Additionally, we acknowledge the absence of a size chart and understand the impact it can have on the overall shopping experience.
We regret any inconvenience caused by your recent purchase and want to assure you that we take your feedback seriously.
Thank you for bringing this to our attention, and we hope to regain your trust in the future. Your satisfaction is our top priority, and we remain committed to providing a positive and transparent shopping experience.
Sincerely,
Fascinating Nights - Support Team
Replying to your edited Response -
Thank you for taking the time to provide additional details about your experience. We sincerely apologize for any miscommunication regarding our return policy, and we truly appreciate your patience as we work to address your concerns.
We want to assure you that our goal is to provide transparent and accurate information to our customers. It is disheartening to hear that there was a discrepancy in the information provided by our customer service representative. We will thoroughly investigate this matter and take the necessary steps to ensure that our team is well-informed and aligned with our policies.
Regarding the exchange process, we understand the importance of a timely resolution, and we are committed to expediting the review of your request. Your satisfaction is of the utmost importance to us, and we will do everything within our power to rectify the situation.
We genuinely value your feedback as it helps us identify areas for improvement. Rest assured, we take your concerns seriously, and we are actively working to enhance our customer service training to prevent similar issues in the future.
We regret any frustration this has caused and want to express our gratitude for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for your patience and allowing us the opportunity to make this right.
Best Regards,
Customer Service Team
Hugely disappointing
I was amazed when i first stumbled across the ad on Instagram. I adore beautiful lingerie and the styles really appealed to me. I saved up and chose three sets to order after having checked the returns policy. Sadly, none of the sets fitted me (i have slimmer hips and a big bust) and i wanted to return them immediately . Despite multiple mails over many months i still haven't received a reply or instruction for a refund. So i have three sets which are impossible to wear and i am down 160 pounds.
June 3, 2023
Reply from Fascinating Nights
Thank you for taking the time to share your feedback. We take all reviews seriously and aim to address any concerns promptly and transparently. We would like to clarify the situation regarding your claim that we did not respond to your emails.
Upon thorough investigation, we found that we did respond to your initial email. However, it appears that subsequent communication might not have reached us successfully, or there could have been an issue with our correspondence.
We value open communication and strive to provide exceptional customer service. It's important for us to address misunderstandings and rectify any perceived issues. We are committed to resolving this matter and ensuring your satisfaction.
If you are still experiencing the concern or require further assistance, please do not hesitate to reach out to us again. We believe in honest and accurate representation, and we encourage all our customers to share their experiences.
We kindly request that we work together to find a resolution that accurately reflects the interactions between our company and our valued customers. Your feedback is important to us, and we hope to continue building a positive relationship with you and all our customers.
Thank you for your understanding.
Fake website selling low quality rubbish
Very low quality products that are very over priced. I get the impression the clothes I’ve received are copies of those shown on the website. Please don’t spend your hard earned money like I have, you can get better quality for a lot less money elsewhere. One strap on a bra I received has been stitched on inside out. Their policy is no refunds, only credit notes but I didn’t want anything else because of the low quality. I did inform them my statutory rights entitled me to a refund for the faulty bra but they provided me with an address in America and me having to pay for the return postage and once they received it the would decide if it was faulty. I wasn’t willing to take that risk so have decided to cut my losses and take this as a lesson learned. I have never ever heard in my life of a clothes business having a no returns policy on bodysuits!!?? That should of made me realise something was not right. £100 I’ve spent on some really cheap and faulty clothing. Please avoid this company!
February 11, 2023
Reply from Fascinating Nights
We appreciate you sharing your experience and we deeply apologize for the disappointment you've encountered with your recent purchase. We want to assure you that the concerns you've raised are taken seriously, and we're committed to addressing them appropriately.
Firstly, we sincerely apologize for any confusion regarding our returns policy. Our intention is to ensure customer satisfaction, and we do indeed offer refunds for items that are damaged or not up to the expected quality. We apologize for any misinformation you may have received in this regard.
In terms of the quality of our products, we aim to provide items that meet high standards of craftsmanship and design. Your feedback highlights areas where we need to improve, and we genuinely value your insights.
Regarding the issue with the strap on the bra you received, we want to make this right for you. You don't need to return the item; instead, we'd appreciate it if you could provide us with some photos that clearly show the issue. This will help us better understand the problem and expedite the resolution process. Once we've assessed the photos, we will process a refund directly to your original payment method.
Your feedback is invaluable to us as we continuously strive to enhance our products and services. We want to regain your trust and offer you an improved experience. If you're willing to give us another chance, please email us the photos and we'll begin the refund process promptly.
Once again, we apologize for any inconvenience you've faced. We appreciate your understanding and the opportunity to make this right.
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