Fayesfashionboutique Reviews 2

I am full of regrets and wish I had not ordered via their website. The tracking link doesn't work and customer service responds slowly. The request for a refund is met with a comment about having to wait for another departement to approve it. It is better to pay more and go to the shop. I was too hasty and now I regret this. My bank is investigating and working on me getting a refund. Look even if it isn't their fault, it's still a very excruciating experience as a customer. AVOID,

I ordered and paid for a pair of trainers on 23/05/26. The next day I got an email to say that the order had been shipped with a tracking number attached, however the tracking didn't work when I clicked the link. Ater a couple of weeks of trying the tracking link and getting nowhere, I contacted the company. I recieved an email from them on the same day to say that my order had been cancelled on the 25th May and a refund made to my card which may take a while to show up on my Credit Card statement. I was never sent an email to inform me that my order had been cancelled. The refund never made it to my card and the company kept insisting that the problem was at my end and not theirs
I asked them to cancel the refund at their end and to try the refund process again, but they refused and sent me an attachment which was supposed to proove to me that the refund had been instigated at their end - it actually proved nothing!! I had to eventually go through the dispute process with my CC company.
I have since realised that despite showing prices in £ sterling on their website, that they are in fact based in Australia - if I had known that then I would never have bought from them in the first place!!
My advice would be to NOT use this ompany, or do so at your own risk!!