FBM Holidays Reviews 10

Just completed on a purchase on Friday Manorbier, The service was excellent we were kept informed throughout we were very pleased with the timeframe which was very good.Our Sales negotiator Niamh was very helpful pleasant and professional.

No longer FBM but holidaycottages.co.uk!

We have holidayed with FBM Tenby for the last 17 years, with reasonable price family accommodation.
However since holiday cottages have taken over this firm, but still continue to call it FBM, the prices have increased dramatically. Plus they charge extras like booking fees & for dogs. It all adds up to a very expensive holiday,which we can no longer afford.
Tenby is now an expensive place to holiday. So,so sad,as we love visiting here.

Shabby entrance, peeling paint. Had to make up own bed, fitted sheet was wrong size for the bed. Two showers room both had loose toilet seats, one shower had a filthy drain not cleaned in months, the other had a broken rim around the drain and was sharp. Three extractor fans in the property all were filthy blocked with dust and grime. Mould in shower cubicles and window frames. The apartment had a "tired" look all round. The property needs upgrading. Covd guidelines a joke. Very poor property, don't know how someone the week after we stayed rated good, must have been wearing rose tinted glasses.

Critical: Quality
Do not be fooled by the so called "deep clean" this place was absolutely filthy , much of it a biohazard with the current covid situation, shower trap doesn't look like it's been cleaned in years as shown in the pictures , it absolutely stinks , how can that be missed , broken , glasses, electricals that don't work , an absolutely filthy toilet brush. This really isn't acceptable . The resolve? "We can send the cleaning company round"
Why would I want a company coming into the holiday let to spend a day of my holiday cleaning and doing a job that should have been done before we arrived at 5pm .
Disgusting , disgusting , disgusting £1200 not very well spent. FBM you should be thoroughly ashamed , this is not acceptable

Please be aware that FBM Holidays is no longer trading and taken over by another company. After many years of faultless holidays, our first experience with the new business (holidaycottages.co.uk) has had issues. On arrival the key for the apartment was not in the key safe. After 45mins of stressful waiting to see if we would get into the apartment the person that cleans the place turned up with the key. We was expecting a call from the manager to discuss the issue, but only received an email. To be fair to the company, they gave
£50 compensation. On our second day the key for the front door snapped in the lock. We basically had 30mins to try and get a replacement key cut, before the shops closed. We emailed the NEW business explaining that we were expected a call, just to get a cold email refunding the £8 for the new key and lubricant to loosen the lock. Luckily the key didn't break late at night. You may have now lost a returning customer.

We have stayed in Tenby town on holiday for over 50 years - obviously we love it.
We have booked with FBM twice now and have been disappointed with the upkeep and cleanliness of both properties in the same street.
This is our final day today in Tenby 21/08/20 in 1 Frogmore Terrace. From the day we arrived we found the townhouse tired and not as clean as we anticipated, especially as there was to be a Covid19 deep clean - therefore not able to enter property until 5pm and vacate by 9am!
On the first morning a bed collapsed after out slim daughter sat on the edge of it! We reported this ASAP that morning, along with the other list of unsatisfactory cleanliness. The bed was repaired later that day. The office said they would contact a cleaner to redo some cleaning, but they didn’t have an extra key so we would need to wait in for them -no specific time. I declined as we planned to go out and enjoy the holiday.
The house is an old Georgian property, lovely but with many issues - damp smelling, old dishwasher which is poor, leaking pipe from toilet cistern, which was reported but not attended to. The biggest challenge was the number of stairs, 52 of them! I should have noted this when I booked but didn’t, which is my fault. By the end of the week I felt I’d climbed Everest! Even the younger ones were ‘pooped’. (I must say that the cutlery seemed new and sparkled, which was nice.)
All in all a disappointing accommodation. It’s in need of a good overall clean and decorating. Sorry to have to say this.

Booked holiday and then they cancelled shortly before we were due to go. Not apologetic. By the time of cancellation most other options were booked or twice the price. Also sent me information on how to collect the keys shortly after cancelling it. Yet to see how long the refund takes...

I cannot fault fbm holidays and the way that they have managed our booking for a holiday we were due to take in May. They have responded quickly in view of all that is sadly going on in the world at the moment. There web site quickly displayed their procedures regarding what to due during the coronavirus. Well done to all.

Still waiting to hear whether my holiday tomorrow is cancelled due to Covid-19 government travel restrictions. I have phoned them 4 times in the last 2 weeks to get some clarification with a promise from them each time they will phone back in 24 hours. I now realise they were fobbing me off as the last call i made to them they said i need to e-mail them and could expect a response within 4 days (3 days passed my holiday start time). Shocking customer service and lack of communication even based on the current circumstances. This is the first and last time i will be using FBM holidays. The only reason they are not getting 1 star is because at least they picked up the phone to speak to me, even if it was only to Fob be off.I have asked for a refund and may do another review based on the response i get from them - If any.

Tony.