FBTO Reviews 921

Extremely disappointing insurance company ! I can Not wait to switch to another one by end of year !!! There is no customer service and damage report costs more than a month, still no one response …….. Unbelievable!

I have damaged my friends stuff accidentally and want to claim insurance.

1. I tried your online website, it doesn’t work after waiting for 20 minute
2. I tried to send message and photos via WhatsApp. No one cares after few weeks
3. I tried to call 058** and waited or 20 minutes. Still no one is answering the phone

I loved this company at first, but after the today I don't want anything to do with them anymore. I've been insured with them for 3 years, for my car. I told everyone about them, my parents even wanted to switch after 15 years because of my experience. But after I got rid of my car, there occurred an issue. I didn't have some financial luck so I got rid of the car. I sold it to a junkyard because I couldn't wait for a fine or a batter price. I always paid my insurance but after I cancelled my insurance they took an extra month. Seeing I was In need of money, hence selling it I refunded the money. Few weeks later I get a payment notice. Which I ignored because I took back the money they weren't supposed to take. Again few weeks later they called and told me I need to pay them because they refunded the money. I said I did it. They said we did it too. And they were right. I was in aware that they as well refunded me some time later after me. I told them I will pay back plus interest but not yet since I don't have the money yet. But I did, a bit than a month later. And now they don't want to insure me even when my finances are better than before. I always payed my insurance. The only issue was their mess up of sending me money without my knowledge and then demanding it back. Even when I paid it back as soon as I was able. Now they say they and none of their other companies are gonna be able to insure me until may be next year. So far for empathy, understanding and loyalty. non existent. Just greedy since this company doesn't look at the facts, only to last encounter.

After being an FBTO (and parent Achmea) client for 5+ years with insuring different vehicles, a recent internal policy change (that had absolutely nothing to do with my vehicle and/or finance history) has made me uninsurable with FBTO (and Achmea). Moreover, all my insurance records at Independer have suddenly gone missing, so I can't even leave feedback there. Well then, my internal policy suggests that this behavior constitutes for a 1 star review. Enjoy!

Bunch of thieves same as every other insurrance company.

Most of the money goes to the shareholders, when you actually have to use something you will get a bill anyways.
What am i paying this company for, for fun?

Qlmost 38k in 3 years and 0 help with paying just bill on bill on bill
Time for these companies to fall into abyss.

The biggest piramide scheme ever created

They cancelled my car insurance because my bank account was blocked for one week in January and even though they could take the money in February and in March, they just cancelled it and I received no calls.
I made a complaint giving them the proof of why my bank account was blocked for 1 week I even had a police report, but they still said it’s their policy and they will just cancel it.
They just care about the money. Horrible service!

I have been a client of FBTO for 5 years. I called them to ask questions about some costs and they don't even have the option for customer support in English. The answers that I got were not helpful at all. In 2022 I will switch to another health provider.

I’ve spend now at least 20 times 20 minutes + hours on the chat/phone/mail because FBTO has a bug which they don’t fix and just ask me all the time to activate my account again, which leads to an error page. They’re asking their customers to invest time and energy over and over again for an issue at their site. Frustrating without any reason. I didn’t even ask for an new account. But they act like it’s a wish and a problem at my site.

I had 21 claim-free years, they said they give maximum discount until 17 years and always showed that on their system. I had small parking repair, I called them before the repair, they said it won't affect my claim-free years but I saw that they deducted to 9 years and transferred to Roy-data.
I saw that only when I sold my car and went to different insurer. I lost all my discounts now.

I was with them more than 7 years, I will also stop my other insurances.

Awful experience. After being a client for 15 years for almost all possible insurances FBTO decided to cancel my house insurance because they decided to change their policies and don't allow people living abroad (I'm an expatriate living in Asia for 3 years) any longer.

I checked on departure and it was all ok and fine. Now I contacted them because I needed a proof of insurance and they out of the blue tell me they have to cancel my insurance with immediate effect.

I have no words for this and regret I have ever purchased any of their products in the past. For me NEVER AGAIN and my advise to you is to stay away from this company.

The worst support ever. I couldn't get emails from them and they just told "ok we will cancel your insurance".