Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Review summary
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Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
Company replied
Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
Company replied
So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
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Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.4
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The amount of love i have for them is…
The amount of love i have for them is absolutely insane very good prices very good costumer service overall if i could give them 10 stars i would
November 12, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are thrilled to hear that you are so satisfied with our prices and customer service — your kind words mean a lot to us. Thank you for sharing your positive experience — we look forward to your next order.
Your FC-Moto Team
First class service from FC Moto
I recently bought a Rokker jacket through FC Moto. There was a problem in that the jacket arrived without the shoulder and elbow armour it was advertised with. I got in touch with Daniel, the After Sales Operations Manager, and he very quickly arranged for the missing armour to be sent. It arrived shortly after my jacket.
November 11, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We’re sorry to hear that your jacket initially arrived incomplete, but we’re very glad that Daniel was able to resolve the issue quickly and that you received the missing armour without delay. We will, of course, pass your kind words on to our colleague. Thank you for your understanding and for sharing your positive experience – we look forward to your next order.
Your FC-Moto Team
The post service is excellent
The post service is excellent. Professional and very kind people.
November 11, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We’re very pleased to hear that you were satisfied with our service and found our team professional and kind. We truly appreciate your kind words and look forward to your next order.
Your FC-Moto Team
I’d like to leave a positive review…
I’d like to leave a positive review about this online store. ✅
I’ve ordered from them three times already, and I’ve never had any problems with clothing or shoe sizes, everything fit perfectly. Delivery is fairly fast to European countries. However, if you need something urgently, it’s better to buy it in a physical store. 😀
There was one unpleasant situation with a pair of defective shoes, but after a short exchange of messages with DANIEL KAISER, I received a full refund within three days and I didn’t even have to send the shoes back.
I can also say, on behalf of my friend, that it’s possible to order several different sizes and keep the one that fits best. There were no problems with returns at all.
Wishing everyone patience and good quality! 👌
November 10, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that you have had such positive experiences with our store, from clothing and shoe sizes to delivery. It’s great to know that Daniel Kaiser was able to resolve the issue with the defective shoes quickly and efficiently — we will gladly pass on your praise to him. Thank you also for sharing your tips about ordering multiple sizes and the smooth return process. We appreciate your kind words and wish you continued enjoyment with our products. We look forward to your next order.
Your FC-Moto Team
Website is easy to use
Website is easy to use, the product is good and came on time. The only problem is that the jacket was slightly smaller than expected. I measured myself added one size up so I am sure it will fit but it is slightly tight. Encouraging me to do a diet x
September 24, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We’re glad to hear that you were satisfied with our website, the product quality, and the delivery time. We’re sorry to hear, however, that the jacket turned out to be a bit tighter than expected. Your comment will help other customers choose the right size, and we appreciate you sharing it with us. We hope you’ll still enjoy your jacket — and we look forward to your next order.
Your FC-Moto Team
I contacted FC-MOTO because I needed a…
I contacted FC-MOTO because I needed a replacement part for a helmet that I have purchased from their website previously.
Mr. Daniel Kaiser reached out to me and handled my inquiry in a timely manner. We communicated via email and Mr. Kaiser made sure that I he was sending the correct parts that I needed.
I received the parts I needed within a few days. Mr. Daniel Kaiser provided excellent customer service.
Sincerely Yours,
Robert Evangelista
California, USA
October 27, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very happy to hear that Mr. Daniel Kaiser was able to assist you quickly and ensure you received exactly the replacement parts you needed. We will gladly pass on your praise to him. Thank you for sharing your positive experience — we look forward to your next order.
Your FC-Moto Team
Searched a boot online and this store…
Searched a boot online and this store popped up,
Completed the transaction in ££ paid postage to then find it’s coming from Germany, get stuck with a £80 custom fee, so took longer than going local and cost more money.
And if I want to return would cost even more.
November 7, 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback.
We’re sorry to hear about your disappointment regarding the customs charges. Please note that FC-Moto is based in Germany, and for orders shipped outside the European Union, local customs authorities may charge import duties or taxes beyond our control. These are not included in our prices and depend on the laws of the destination country.
We inform customers several times during the order process about possible customs or import fees, but we fully understand that this can still be frustrating. We truly regret the inconvenience and delay this caused and appreciate your understanding.
Your FC-Moto Team
Helpful support staff
One of the armorpads from my knox jacket got torn despite not being in any accidents. Hopefully, never.
Despite being half way across the world, Daniel Kaiser, the support staff answered my request within afew hours and solved my issue quickly and friendly. Spare armorpad on the way now.
November 7, 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you very much for your positive feedback and for sharing your experience with us.
We’re glad to hear that Daniel was able to assist you quickly and that your issue could be resolved smoothly, even from so far away. It’s great to know you’re satisfied with our service.
We truly appreciate your trust and look forward to your next order.
Your FC-Moto Team
I had a veFast International Shipping & Great Selection!ry positive experience…
I had a very positive experience shopping with FC-Moto.de. They offer a wide range of motorcycle gear at great prices, including items that are sometimes hard to find elsewhere.
International shipping was faster than expected and depended on the availability of the product, which was clearly communicated during the order process. My items arrived well-packaged and in perfect condition.
Overall, I’m very satisfied with my purchase. Great value, smooth experience, and reliable service. I will definitely shop with FC-Moto.de again!
November 6, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that you had such a positive shopping experience with us and that you are satisfied with our wide range of motorcycle gear, pricing, and international shipping process. It’s great to know that everything arrived quickly and in perfect condition. Thank you for your trust and your kind words — we look forward to your next order.
Your FC-Moto Team
Fc-moto has the best after sales…
Fc-moto has the best after sales service.
If you have questions about products,
they always guide you to solve it and give you the best suggestions. For motorcycle parts Fc-moto is my first chose.
November 5, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that you are satisfied with our aftersales service and that our team could guide you effectively with your product questions. Your trust in FC-Moto for motorcycle parts means a lot to us. Thank you for sharing your positive experience — we look forward to your next order.
Your FC-Moto Team
Free spare parts
I lost a tiny part of my helmet. I sent an email requesting info where to buy it. In stead Daniel Kaiser from aftersales posted it for free to me in Australia. They included two ‘buffs’ as a gift!
Great customer service!
November 4, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that Daniel Kaiser from our aftersales team was able to assist you quickly and generously, and that you even received the extra gifts. We will gladly pass on your praise to him. Thank you for sharing your positive experience — we look forward to your next order.
Your FC-Moto Team
Helment Warranty Claim - Easy process and great service.
The visor mount on my motorcycle helmet wore out. The helmet was still under the manufacturers warranty so I filled out the Chromeburner/FC Moto claim form. A couple of emails later to confirm that I did not need to send in my helmet for the claim and Daniel Kaiser handled the rest of the claim flawlessly and beyond my expectations.
I was hoping to get replacement mechanisms for my helmet and received those, a new visor, and some free kerchiefs/doo-rags/scarves.
I had awesome customer service when I purchased my helmet and that was repeated with the warranty claim.
Will definitely buy from Chromeburner/FC Moto again.
October 30, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that Daniel Kaiser was able to handle your warranty claim so efficiently and beyond your expectations. It’s great to know that you received everything you needed and that your experience with our customer service remained excellent throughout the process. We will gladly pass on your praise to Daniel. Thank you for sharing your positive experience, and we look forward to your next order.
Your FC-Moto Team
Listen everyone, this shop is just TOP CLASS !!!!
Listen everyone!!!! This shop is just incredible and people who works there are just absolutely gorgeous. The customer service of this shop is top class and they reply immediately. The are also very helpful. Special thanks to Daniel Kaiser who helped me with the solution of the problem that I had. Thank you Daniel and Thank you FC-Moto. This is the place for every rider. Peace and liberty to you!!!!
October 30, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are truly delighted to read your wonderful words and to know that you had such a positive experience with our customer service. It’s great to hear that Daniel Kaiser was able to assist you successfully — we will gladly pass on your praise to him. Thank you for your kind appreciation and for sharing your enthusiasm with us. We look forward to your next order.
Your FC-Moto Team
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are delighted to hear that you are happy with your purchase and satisfied with our wide selection. Your positive feedback means a lot to us and motivates us to keep offering great products and service. We look forward to your next order.
Your FC-Moto Team
Great customer service by Alma Gashi ⭐️
October 30, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very happy to hear that you were satisfied with the customer service provided by Alma Gashi. We will gladly pass on your praise to her. Thank you for sharing your positive experience with us — we look forward to your next order.
Your FC-Moto Team
Had the best experience with the…
Had the best experience with the fc-moto support, greatly improved by Alma Gashi.
Some trouble on the online order due to the prices "doubts". After calling the support, Alma Gashi was super supportive and helped me all the way with the different questions that I had, and followed the process until its conclusion. Had different experiences with some other people from fc-moto, not bad, but Ms. Gashi clearly outstanded! Thank you FC Moto, and thank you so much Ms Gashi!
October 11, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very happy to hear that you had such a positive experience with our support and that Ms. Alma Gashi was able to assist you so effectively throughout the process. We will gladly pass on your praise to her. Thank you for taking the time to share your experience with us.
Your FC-Moto Team
FC-Moto exceed my best expectatives
FC-Moto exceed my best expectatives. We had a problem with a product during the warranty period and Mr. Daniel Kaiser (from FC-Moto) solved it in an exemplar way. Many, many Thanks. Great costumer service.
October 28, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very pleased to hear that Mr. Daniel Kaiser was able to resolve your warranty issue to your satisfaction. We will gladly pass on your praise to him. Thank you for your kind words and for sharing your positive experience.
Your FC-Moto Team
I had a problem with the confirmation…
I had a problem with the confirmation and delivery of my order. Although I sent several emails, I did not receive a response for 5-7 days. However, today Alma Gashi from the FC support team responded very quickly to my emails and resolved the issue. I would like to sincerely thank her for her effort and assistance. Atila Aygen.
October 28, 2025
Unprompted review
Reply from FC-Moto.de
Hello and thank you for your feedback.
We are very pleased to hear that your issue was quickly and satisfactorily resolved by Alma Gashi from our support team. We will gladly pass on your praise to her. Thank you for taking the time to share your experience.
Your FC-Moto Team
Amazing store and amazing customer service
I bought helmet and pinlock and pinlock had defect. I asked to for new pinlock and also asked if they sell spare parts for helmet that i ordered (some small parts of visor mechanism fell of which is my mistake). They sent me new pinlock AND NEW HELMET for free, no shipping cost!!
Amazing! Thank you Daniel Kaiser, I will only buy at your store!
October 23, 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you very much for your great feedback!
We’re truly happy to hear that you’re so satisfied with our service. It’s great that our colleague Daniel Kaiser was able to assist you so well — we’ll make sure to share your kind words with him. We’re already looking forward to your next order!
Your FC-Moto Team
With FCMOTO Its always the best…
With FCMOTO Its always the best service.Even with the tax refund they explained the process and i did the same,refund was quick too.Many thanks to Alma Gashi for the quick turnaround time and response.
And the products there is no words for it.
They are the best in EU nonetheless.
September 18, 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you very much for your wonderful feedback!
We’re delighted to hear that you’re so satisfied with our service and products. We truly appreciate your kind words about our colleague Alma Gashi — we’ll make sure to pass your praise on to her. We look forward to your next order!
Your FC-Moto Team
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