Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
Company replied
Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
Company replied
So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
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Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.4
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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I have placed an order for nearly £600
I have placed an order for nearly £600
no information, they cant find my order, i don't know what to do. Have seen more reviews like this over the last few days so i'm extremely concerned for an order of this size. i need to speak with someone immediately.
June 23, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We are very sorry to hear about your experience and understand your concern.
As requested, we have cancelled your order. We sincerely apologize for the inconvenience and frustration this situation has caused.
Kind regards,
Your FC Moto Team
Ordered a jacket off of FC-Moto on 1st…
Ordered a jacket off of FC-Moto on 1st of June, shipment confirmation came 10 days later. I have no idea how such a long delay is normal without any information given to the customer (would have accepted an update if the amount of orders was too large or smth).
The bigger problem was getting a return label as the jacket was too small. After ordering the same jacket in a larger size with the return label they advertise, I have received the new jacket but til this day still waiting for a return label which, in my mind, should be a simple, automated PDF. Absolutely abysmal customer service as well - called, no one answered, 1 e-mail took 5 days to answer.
June 1, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We sincerely apologize for the delay in shipping your order and for the lack of communication. We understand how frustrating this must have been.
We have resent your return label today to the email address provided with your order. If you cannot find it in your inbox, please also check your spam or junk folder.
We are sorry for the inconvenience caused and appreciate your patience.
Kind regards,
Your FC Moto Team
I ordered on the 14/06/26 and still…
I ordered on the 14/06/26 and still haven't received my order and no response from customer service. Should it take that long to deliver to Ireland?
Update: I was contacted and things were sorted out and I received my order a bit late but still came and quality is very good 👍
June 14, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We sincerely apologize for the delay and understand how frustrating this must have been.
We have already contacted you privately and provided you with all the relevant information regarding your order.
We are sorry for the inconvenience caused and appreciate your patience.
Kind regards, Your FC Moto Team
Bait and Switch
Bait and switch! UPS man arrives requesting $60 payment for customs, but I don't recall seeing this mentioned when I paid for the product tax and $30 shipment online? That's one way to scam!
June 25, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We are sorry to hear about your disappointment and understand that the additional charges came as an unwelcome surprise.
Please note that customs duties, import taxes, and any handling fees charged by the carrier are determined by the destination country's customs authorities and are not included in our product prices or shipping costs. These charges may apply depending on the import regulations of the destination country.
We regret that this caused frustration and appreciate your feedback.
Kind regards,
Your FC Moto Team
No answer from customer service for…
No answer from customer service for days regarding order status. Finally it was sent, but so late it screwed up all my plans. They had promised a delivery date a week before the item is dour to arrive. So I still don’t have it.
You’ll only get an automatic email reply where they openly admit they “will get back to you asap”, but they never will.
Never again
June 22, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We are sorry that your experience did not meet your expectations and regret the inconvenience caused.
According to our system, your order was placed on 22/06/2026 and shipped on 23/06/2026. This means the processing time was one business day, which is considered a normal turnaround, especially during the current peak season.
We understand that the delivery timing did not fit your plans, and we sincerely regret any disappointment this may have caused.
Kind regards,
Your FC Moto Team
Paid €1,200, No Shipment, No Update, No Customer Support
I have had repeated issues with FC-Moto, especially around delivery delays, poor communication, and unreliable customer service.
I recently placed and fully paid for an order worth approximately €1,200. Three days later, the order still has not shipped, and I have received no meaningful update. Based on the expected delivery timeline, the order should have arrived by now, yet it appears it has not even left their warehouse.
I used their contact form to request an update, but no one has replied. At this point, FC-Moto has taken the payment while providing no clear status, no shipment confirmation, and no response from customer support. That is not acceptable for an order of this value.
This is not my first bad experience with them. I have also had previous issues with long wait times and poor delivery handling, including problems where my address was handled incorrectly.
Their “price match” option is also misleading in my experience. I submitted price match requests for three products, provided all the requested details, and received no response after more than a week. If FC-Moto does not actually review or respond to these requests, they should remove the feature from the product page instead of giving customers the impression that it is a real service.
Overall, FC-Moto’s customer service has been extremely poor. Delays can happen, but taking payment, failing to ship, failing to communicate, and ignoring customer support requests is completely unacceptable. I would strongly advise other customers to be very cautious before ordering from them.
June 25, 2026
Unprompted review
Reply from FC-Moto.de
Hello Christian,
thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and inconvenience you have experienced.
We are very sorry for the delay with your recent order. According to our system, the delay was caused by one item that was temporarily unavailable. As requested, we have now activated a partial shipment so that the available items do not have to wait any longer. Your order will be leaving our warehouse shortly.
We understand how disappointing this situation has been, especially considering your previous experiences with us, and we sincerely apologize for not meeting your expectations.
Thank you for your patience and understanding.
Kind regards,
Your FC Moto Team
Issue is being resolved
Received the wrong item and it was damaged. The visor I got was scratched and the wrong size. Have contacted customer service 6 days ago, and still no reply.
My issue is being resolved
June 18, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We are truly sorry to hear that you received the wrong item and that it arrived damaged. We completely understand how disappointing and frustrating this must be, especially when you then have to wait for a response from customer service.
This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience caused.
We have already contacted you privately with a proposed solution and are working to resolve the matter as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Your FC Moto Team.
I have placed an order more than 2…
I have placed an order more than 2 weeks ago. No update, no contact, no shipping. Nothing.
It's impossible to get in touch with them. Avoid
June 22, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your review.
We are sorry to hear that you were dissatisfied with your experience.
According to our records, your order was placed on June 10 and has since been shipped. Shipping confirmation and tracking information were sent to the email address provided with the order.
We understand that waiting for an order can be frustrating, especially if there are delays. However, we would like to clarify that your order was dispatched and tracking details were provided.
If you have not received our emails or if you require any further assistance, please feel free to contact us directly. We will be happy to help.
Kind regards,
FC-Moto Team
Very poor customer service
Very poor customer service. After placing my order (FC-29484), the website stated that an order confirmation email would arrive shortly. Two days later, I have received nothing—no confirmation, no shipping information, and no meaningful response from support.
Customers should not have to chase basic order updates after payment has been made. Until this issue is resolved, I cannot recommend ordering from this company.
June 18, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your review.
We are sorry to hear that you were dissatisfied with your experience.
According to our records, we contacted you by email and informed you about the expected delivery time for your order. We understand that waiting for an order can be frustrating, but we did provide an update regarding the status and availability of the items ordered.
We always strive to keep our customers informed and apologize if our communication did not meet your expectations in this case.
Should you have any further questions regarding your order, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
FC-Moto Team
No after sales support
I gave up waiting for an email answer from them so I started calling.
I have called 10 times and each time, I wait 20 minutes until an automated voice message informs me to send an email and hangs up the call.
What a joke
June 19, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating it must be to wait for responses and be unable to reach our customer service team by phone.
We are currently in the peak season and are receiving an exceptionally high volume of inquiries via both email and telephone. Unfortunately, this can result in longer response and waiting times than usual.
According to our system, your order has already been shipped in full. We have also informed you about the shipment by email.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Your FC Moto Team.
Dont buy if ur in UK
Great site with great prices unfortunately if you live in the UK its pointless ordering from them as you will get hit with large amount of customs fee. £52 for a small item. Had to reject the order as wasnt paying another £52 on top of my original price I paid. Company didnt mention any fees.
June 10, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are sorry to hear that the additional charges upon import to the UK came as an unpleasant surprise.
Please note that country-specific customs duties, taxes and carrier fees are not charged by FC Moto and are outside of our control. We do indicate during the ordering process that additional local charges may apply.
We regret that the amount of these fees made your purchase uneconomical and apologize for the inconvenience caused.
Best regards,
Your FC Moto Team.
Order(s) disappeared from account
A pair of ladies boots (Alpine stars Stella Drystar) have been ordered on 6/6/2026. No order confirmation received but credit card normally charged. Then, on 8/6 all orders - older and recents - disappeared from my account and no tracking is obviously available - i suppose due to their massive site change. Email / contact form , phone, everything is being used but still no response...
June 8, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are sorry for the inconvenience caused and understand your concern regarding the missing order information.
We can confirm that we have received your order and have already sent you an email regarding it. We kindly ask you to also check your spam or junk folder, as our messages may occasionally end up there.
We apologize for the inconvenience and appreciate your patience.
Your FC Moto Team.
Delivery time is a joke
ORDER DATE: 26.05.2026
DELIVERY DATE 09.06.2026
From Germany to Slovenia. Via Mars?
Never again.
June 9, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are sorry for the delay and understand your disappointment regarding the delivery time.
According to our system, the parcel has already been delivered. We apologize for the inconvenience caused and regret that the delivery experience did not meet your expectations.
Best regards,
Your FC Moto Team.
I've purchased most of my gears through…
I've purchased most of my gears through FC Moto in the last 8 years and every single transaction has always been excellent. Delivery to New Zealand is always on time and the products are in excellent condition. Customer service is fantastic specifically on low stock items as they will notify you once its available.
April 7, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your continued trust and loyalty over the past 8 years.
We are delighted to hear that you have been satisfied with our products, international deliveries to New Zealand, and our customer service throughout the years.
We truly appreciate your support and look forward to serving you again with your next order.
Best regards,
Your FC Moto Team.
Items well planned
Items well planned. Bought separately Carhartt jacket and vest - both at least up to my expectations. Warm and durable. And in FC-Moto with favourable price.
March 25, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your positive feedback. We are delighted to hear that both the Carhartt jacket and vest met your expectations in terms of quality, warmth, and durability.
It's great to know that you were also satisfied with our pricing.
We look forward to your next order.
Your FC Moto Team
Schuberth Helmet repair
I purchased a Schuberth Helmet through FC Moto and after a couple of years it became faulty. I contacted FC Moto in particular Amien Rajeb that was not only extremely helpful but also kept great communications with me explaining and updating the process. The helmet went to Schuberth, the issue solve and returned to me by FC Moto. Great Service guys ! Thank you and keep up with the good work!
May 30, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your wonderful feedback. We are delighted to hear that your issue was resolved successfully and that you were satisfied with the support throughout the process.
We especially appreciate your kind words about Amien Rajeb. It is great to know that his communication, assistance, and regular updates helped make the warranty process as smooth as possible for you.
Thank you for your trust and support. We look forward to your next order.
Your FC Moto Team
A complete disgrace.I made a purchase…
A complete disgrace.I made a purchase of a helmet,but it turned out to be too tight.I contacted the suppot service several times,made internacional calls multiple times.Never got a single answer,only the automatic email saying that they receive the request.A compkete lack of respect to the the customers.
May 24, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear that the helmet did not fit and that you were dissatisfied with the communication. We understand how frustrating this must have been.
We would like to point out that we already replied to you privately on 25.05.2026 regarding the return shipment and provided the relevant information for the return process.
We regret the inconvenience caused.
Your FC Moto Team
Good prices
Good prices, fast shipping, huge assortment, easy to find what you need
May 20, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your positive feedback. We are delighted to hear that you were satisfied with our prices, fast shipping, wide product range, and the ease of finding what you were looking for.
We look forward to your next order.
Your FC Moto Team
On That Ass, associated with FC Moto
The next issue with FC Moto is whatever the kickback is for ON THAT ASS, who reckon you qualify for a FREE pair of boxer shorts. However, nothing is free, such total garbage quality, and then you find you are auto enrolled into a subscription service at £12.99 per month and impossible to cancel pending payments. I can only think FC Moto get another kick back, as it was associated with the rip off payment I made to them.
May 28, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the subscription.
We already contacted you privately to to clarify the matter.
We regret the inconvenience caused.
Your FC Moto Team
Reply from FC-Moto.de
Hello,
Thank you for your positive feedback. We are happy to hear that you were satisfied overall with your experience.
We understand that import taxes can unfortunately be frustrating depending on the destination country and local regulations.
We appreciate your understanding and hope to welcome you again in the future.
Your FC Moto Team
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