Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more
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We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more
Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted. We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushion... See more
We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more
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Company details
Written by the company
We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.
Contact info
Unit 16, Bentley Trading Industrial Estate, Bentley Lane, Walsall, WS2 8TL, WS2 8TL, Walsall, United Kingdom
- 01922 214 994
- enquiries@featuredeco.co.uk
- www.featuredeco.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very happy
Ordered and corner sofa and table was delivered when we expected. One leg missing when we put it together. Customer Service were excellent got it sent out straight away. All good with our new sofa, very different to what you see in shops. Would have been a 5*if there wasn't for missing part.
May 15, 2025
Unprompted review
I am looking to make a purchase from…
Company are very busy with orders so expect delays in their response and their are only two office stay
When they do get in touch they are very helpful and polite.
May 22, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Charlotte,
Thanks for your review, and we’re sorry to hear about your experience.
Just to clarify, your first email came in on Wednesday 21st May at 16:47, just before we closed at 5pm. As a small team, we aim to reply within 48 working hours (Monday–Friday, 9am–5pm), and we responded the next working day on Thursday 22nd May at 13:26.
You also messaged our marketing team on Facebook on Thursday at 11:31, which was replied to by 12:24, and we followed up with a phone call later that afternoon to assist further.
Regarding the phone number — you mentioned calling an 0845 number found via Bing. We’ve checked all our official listings and can confirm that our only number is 01922 214 994, which has been in use for over 20 years. This number is listed on our website, our Google business profile, and all advertising. Google also verifies this with us directly to ensure it's always up to date.
We reviewed our phone records and couldn’t find the number you provided in your email, so it’s possible the number dialled wasn’t connected to us. It may have been a different company with a similar name or offering, which understandably can cause confusion as some customers also said they quickly done search on was actually from another company.
We hope this clears things up, and we're always here if you need anything further.
Kindest regards,
featureDECO Team
Absolutely amazing furniture at half…
Absolutely amazing furniture at half the price. The customer service was brilliant.
May 8, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Jessica,
Good afternoon!
Thank you for your review!
We are glad you are happy with the service and your purchase. We hope you will enjoy your furniture when the weather is also a bit better.
Should you require any further assistance please do not hesitate to reach out and one of our customer service team will be happy to assist you.
Kindest regards,
featureDECO Team
This is my second purchase for Garden…
This is my second purchase for Garden furniture from
feature Deco highly recommend them. My first suite was 10 years ago which i have now passed to my daughter as wanted a change.
April 11, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Caroline,
Good afternoon!
Thank you for your review.
Thank you so much for your continued support and for sharing your experience! It’s amazing to hear that your first set lasted 10 years and is still going strong with your daughter. We’re honoured to be your choice again for garden furniture, and we truly appreciate your recommendation.
If you ever need anything or have any questions, we’re always here to help. Enjoy your new set!
Kindest regards,
featureDECO
Garden Furniture Bought, Wonderful Experience
We purchased some garden furniture last month. I was very pleased with their service.
I asked a few questions before hand, as I was not able to go to the store in person, these were answered by an in-store person, answers came with photos of the items to help answer the question and clarified questions when I went back.
Delivery was within the timeline and the delivery company they used were informative and kept me up to date.
Furniture was packaged sufficiently and we were able to put it together with little issues.
We had an issue with the pneumatics on the table, but email was picked up quickly, processed kindly, calmly and quickly. It was resolved to our satisifaction.
We have ordered items over the years from many online businesses, asking questions or sharing concerns not being responded to. I was very happy we chose to buy from FeatureDeco, it was a refreshingly positive experience and would recommend them.
April 8, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Susannah,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly delighted to hear that you had a positive and smooth experience from start to finish, from the initial enquiries to delivery and aftercare.
It’s great to know that our team was able to assist you clearly, even remotely, and that the photos helped with your decision. We're also pleased that any issues were resolved quickly and kindly, just as it should be.
Your feedback means a lot to us, especially knowing you've had mixed experiences elsewhere. We're so glad you chose featureDECO, and we truly appreciate your recommendation.
If there’s anything you need in the future, we’re always here to help.
Kindest regards,
featureDECO
Fabulous Garden Furniture
I was recommended Feature Deco by a couple of friends who had already bought their products. I’m really happy with my purchase I bought the Manchester 7 seater corner set and at the time of ordering I got two free footstools! The product is really good quality So easy to order and super quick delivery. I had a phone call after placing the order to confirm a convenient date for delivery. The driver was really helpful and so nice when he arrived with the furniture I would definitely recommend this company if you’re looking for your next purchase for the garden 😊
March 11, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Louise,
Thank you so much for your lovely review! We're delighted to hear that your friends recommended us and that you're really happy with your Manchester 7 Seater Corner Set, especially with the promotional footstools!
It’s great to know the ordering process was easy, the delivery was quick, and that our team was helpful throughout, from the confirmation call to the friendly driver on the day. Your kind words and recommendation truly mean a lot to us.
We hope you enjoy your new garden setup, and if you ever need anything else, feel free to get in touch 😊
Kindest regards,
featureDECO
furniture made by hand???
furniture made by hand, but no attention to details. screw sticking out. one leg is faulty
April 3, 2025
Unprompted review
Reply from featureDECO - Est. 2005
Hi Liutauras,
Thank you for your feedback.
We are sorry to hear about the issue you have faced.
All rattan products are hand-woven, and we understand there may sometimes be quality concerns. Would it be possible to send our customer service team an email? They haven’t received any report or images following delivery, so if you could kindly email us with more details, they will be happy to look into this and assist you further.
Please kindly contact them, quoting your order number using the contact form link below, so they can find you on the system.
https://www.featuredeco.co.uk/contact
Kind regards,
featureDECO Team
Perfect furniture
Amazing delivery and product first class the whole experience was amazing
April 17, 2025
Unprompted review
Great experience from viewing in the…
Great experience from viewing in the showroom to delivering ahead of expected ETA. Wouldn’t hesitate to recommend.
April 1, 2025
Unprompted review
Top quality Dartmouth Sofa set
After considerable research we ordered the Dartmouth corner sofa set and were not disappointed with our choice.
Quality of the metal and wood frame was excellent, the cushions and covers very comfortable; overall great value for money.
First addition to our newly built summer house and a great purchase.
April 16, 2025
Unprompted review
Love my new garden furniture
Love my new garden furniture, having bought a smaller set in the past i knew the quality was great but my new one is even better. Easy ordering process and delivery.
March 27, 2025
Unprompted review
Stylish sturdy modern furniture.
I'd had my eye on the Kingswinford 4 piece conversation set since last year. In February we made the short trip to the showroom to check the quality and colour etc (I am very fussy) It was stylish and just what we wanted.
Our furniture arrived in late March, it was easy to fit together, very well made and excellent quality. Absolutely over the moon with it. I just need a nice sunny day so I can sit out and enjoy it now.
Customer service were also excellent regarding my enquiries etc
One very happy customer.
April 16, 2025
Unprompted review
Lovely furniture
Lovely furniture and came really well packed. Looks fab!!
April 16, 2025
Unprompted review
Great choice and prices
Had been looking for a firepit set something a bit different Feature Deco offered not only fab choice but great prices. Staff were great and delivery was quick and at the time stated. Any questions quickly sorted definitely recommend
April 3, 2025
Unprompted review
Returning customer
This is the second sofa set I’ve purchased from featureDECO, plus a parasol and fire pit table. The set is lovely and well made. Ordering was easy and the delivery drivers were very pleasant.
April 9, 2025
Unprompted review
Easy to order from and very quick…
Easy to order from and very quick response to arrange delivery date. Asked for a time frame on day of delivery and was given a 3hr window straight away. Arrived within the time frame stipulated and the delivery men were very helpful and accommodating.
April 13, 2025
Unprompted review
Very helpful staff
Very helpful staff , products excellent for price , used several times over 5 years always good service , can only pay online though
April 5, 2025
Unprompted review
My new furniture is absolutely…
My new furniture is absolutely beautiful, having bought my previous garden furniture from featureDECO i knew to expect exceptional quality but my new set is stunning on my new decking. Easy to order and delivered quickly.
March 27, 2025
Unprompted review
As a repeat customer I recommend…
As a repeat customer I recommend feature deco to all who ask me about where I get my garden furniture from. Great quality furniture with attentive service
March 7, 2025
Unprompted review
Fast service garden furniture was top…
Fast service garden furniture was top quality. Will highly recommend and use again.
March 7, 2025
Unprompted review
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