Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Scam ticket site
Sold me tickets that they didn't actually have - complete scam. Left our family scrambling on vacation. These people are the dirtiest of the dirt. AVOID AT ALL COSTS.
May 7, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
Our company does not sell tickets that are unavailable. If, in exceptional circumstances, a reservation cannot be fulfilled, customers are informed and the matter is handled in accordance with the applicable Terms and Conditions.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
If there was a specific issue with your booking, we would like the opportunity to review it in detail. Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, and we will be happy to investigate your case individually.
Kind regards,
Feel The City
OVERPRICE!!
OVERPRICE!!! NOT the official website.
I booked tickets for the Uffizi Gallery and Accademia Gallery through this site, believing it was the official ticketing platform. It is not. I was charged €127.40 for tickets that cost only €48 total on the official Uffizi/Accademia website (uffizi.it).
I only realized this wasn't the official site when I received the invoice, which showed the booking was actually handled by "The Walker Tour" and "Feel the city tour." To be fair, the tickets themselves were valid and worked fine — but the site gives no clear indication before checkout that you're paying a huge markup to a third-party reseller rather than booking directly.
If you're planning to visit the Uffizi or Accademia Gallery, book directly through www uffizi.it to avoid paying more than double the actual price.
Tip for others: Check the invoice/company name and compare prices with the museum's official site before you book — don't assume the top search result or an official-looking design means it's the real site.
July 30, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
We would like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
We are pleased to note that the tickets provided were valid and worked correctly. As an independent booking platform, we offer additional services beyond the admission tickets themselves, and these are reflected in the final price shown before checkout.
If you would like us to review your booking or answer any questions regarding the services included, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference. We will be happy to assist you.
Kind regards,
Feel The City
Terrible communication but great tour
The tour was great but the costumer support and communication was terrible. There was no sign or anything for this tour at the meeting point and it was not possible to contact anyone who was nearby, but instead I was connected to the queue of the Spanish office which was not helpful at all. We were so relieved when we found our guide in the end.
July 23, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed the tour itself and that you were ultimately able to meet your guide.
At the same time, we sincerely apologize that the communication and meeting point experience did not meet your expectations. We appreciate your comments regarding the signage and the difficulty in reaching the appropriate support team. Feedback like yours is extremely valuable and helps us identify areas where we can improve our service.
We will share your comments with the relevant team as part of our ongoing efforts to enhance the customer experience.
We hope to have the opportunity to welcome you again on a future tour.
Kind re
Feel The City
Tremendous tour with our guide Ariel
Tremendous tour with our guide Ariel, Who was excellent….. very informative and full of excellent information and insights
July 30, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your wonderful review!
We are delighted to hear that you had such a positive experience with Ariel. It is fantastic to know that his knowledge, insights and informative explanations helped make your tour so enjoyable.
We will be sure to pass on your kind words to Ariel, as feedback like yours is a great motivation for our entire team.
We truly appreciate your recommendation and hope to welcome you again on another experience with us.
Kind regards,
Feel The City
Seemed very rushed and annoyed to be…
Seemed very rushed and annoyed to be giving the tour
July 30, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you felt the tour was rushed and that the guide did not convey the level of enthusiasm you were expecting. This is certainly not the experience we aim to provide.
Your comments are valuable to us, and we will share them with the relevant team as part of our ongoing efforts to improve the quality of our tours.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your wonderful review!
We are delighted to hear that you had such a positive experience and that your guide's friendliness, excellent English and extensive knowledge made your visit so enjoyable.
Your kind words mean a great deal to our team and motivate us to continue providing memorable experiences to all our visitors.
We hope to welcome you again on another tour soon.
Kind regards,
Feel The City
A charming and energetic guide
A charming and energetic guide, sharing a passion for one of Spain’s most important architectural treasures. Ruben was amazing and what’s better than having a Game of Thrones actor showing you around the Gardens of Dorne? Strongly recommend!
July 27, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your wonderful review!
We are delighted to hear that you enjoyed your visit and that Ruben's passion, energy and knowledge made your experience so memorable. We're sure he will be thrilled to know that his tour—and his unexpected connection to Game of Thrones—made such a lasting impression!
We truly appreciate your recommendation and hope to welcome you again on another adventure in Spain.
Kind regards,
Feel The City
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I was looking for Louvre tickets and thought I was booking on the official website, but this company mimics the official ticketing website, then offers tickets at hugely inflated prices. When I realised I'd been scammed, I contacted the official Louvre team to see if the tickets could be used and this was their response:
as this reservation was made by a reseller, we are unfortunately unable to guarantee that you will be able to access the museum with these tickets. Indeed, some unauthorized resellers modify or reuse the same tickets, which are then resold to several of their customers.
I then contacted my bank, who confirmed that the company is registered with them as a scam site, and they're working to get my money refunded. I absolutely do not recommend this company.
July 23, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review and would like to clarify several points.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The tickets we provide are valid. The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
If you have a booking with us, we would be pleased to review your case individually. Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, and we will be happy to assist you.
Kind regards,
Feel The City
SCAMMERS
SCAMMERS, don’t buy your tickets here. They charge exorbitant fees. Bought ticket for Segrada de Familia fir 69 euro. The actual price is 29 euro.
July 27, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
The tickets supplied are valid, and every purchase requires the customer's express acceptance of our Terms and Conditions before the payment is completed.
If you would like us to review your booking or discuss your concerns, please contact us at info@feelthecitytours.com, providing your booking reference. We will be happy to review your case individually.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to learn that you were not satisfied with your experience.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
Regarding refunds, our Terms and Conditions and Cancellation Policy are expressly accepted before payment is completed. As indicated during the booking process, tickets for leisure services with a specific date and time are non-refundable in accordance with the applicable regulations.
If you would like us to review your booking once again, please contact us at info@feelthecitytours.com. We will be happy to review your case individually.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to learn that you were not satisfied with your experience.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
We would also like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
If you would like us to review your booking or answer any questions regarding the services included, please contact us at info@feelthecitytours.com. We will be happy to assist you.
Kind regards,
Feel The City
This company profits from misleading…
This company profits from misleading customers.
I searched Google for official Real Alcázar tickets and clicked the top sponsored result. The website uses the domain realalcazarsevilla.com, official-looking branding and imagery that strongly imply you are booking directly with the monument.
Only after paying did I realise this is not the official ticket office. It is an independent reseller charging an extraordinary markup. I paid €79.80 for two standard tickets that would have cost around half that price through the official website.
The company hides behind a disclaimer stating it is an independent booking platform, but this is completely overshadowed by a domain name and presentation that create the opposite impression. The overall design appears intended to capture customers looking for the official website rather than making its independent status genuinely obvious.
The tickets were valid, but that is beside the point. The issue is that many customers will believe they are booking directly with the Real Alcázar and will only discover afterwards that they have paid a huge premium to a middleman for exactly the same tickets.
I have requested a refund, reported the Google advertisement as misleading and will be pursuing a chargeback with my bank if this matter is not resolved.
Avoid this website. Buy directly from the official Real Alcázar ticket office instead. There is no justification for paying such an excessive markup simply because a company has positioned itself to resemble the official booking site.
July 26, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review, although we appreciate the opportunity to clarify several points.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is displayed clearly before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
We operate as an independent booking platform and provide this information transparently throughout the booking process. The tickets supplied are valid, and every purchase requires the customer's express acceptance of our Terms and Conditions before payment is completed.
Regarding your request for a refund, the applicable conditions, including our Cancellation Policy, are accepted prior to completing the purchase and are applied consistently to all bookings.
If you would like us to review your case once again, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference. We will be happy to carry out an individual review of your request.
Kind regards,
Feel The City
Scammers
This company make their website look like the official retailer and then change over double the price for tickets. When you query via WhatsApp, they fob you off and then stop replying. Avoid like the plague. I have certainly learned a lesson.
July 27, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
We would like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content. We are also sorry that your experience with our Customer Support did not meet your expectations.
If you would like us to review your case again, we invite you to contact us at info@feelthecitytours.com, providing your booking reference. We will be happy to investigate the matter further.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind words.
We are delighted to hear that you enjoyed your experience and that our service met your expectations. Feedback like yours motivates our team to continue providing the best possible experience to all our customers.
We truly appreciate you taking the time to share your review and hope to welcome you again on another visit.
Kind regards,
Feel The City
Avoid
Avoid — this company runs lookalike websites impersonating official ticket portals for Sagrada Família, Park Güell, and the Alhambra. I was charged marked-up prices believing I was on the real sites, then refused a refund under a "non-refundable" policy. Filed chargebacks and reports with the FTC, BBB, and Google. Always book directly through the official landmark sites.
July 23, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
We categorically reject the allegations made in your comment. At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content.
Our Terms and Conditions and Cancellation Policy, which are expressly accepted before completing the purchase, clearly explain the applicable conditions, including those relating to cancellations and refunds for leisure services with a specific date and time.
If you believe there has been a specific issue with your booking, we invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference. We will be happy to review your case individually.
Kind regards,
Feel The City
A very nice colleague of yours helped me
I had a problem with my tickets. I tried to solve it through WhatsApp, but it didn't work as expected.
Fortunately, I called the number on your website and your colleague Carmen S helped me solve the problem immediately. She was also very nice and a good English speaker.
July 24, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
Thank you very much for taking the time to share your experience.
We are delighted to hear that, although you initially encountered an issue, Carmen S was able to resolve it quickly and provide you with the assistance you needed. We will be sure to pass on your kind words to her, as recognition like yours is a great motivation for our team.
We truly appreciate your feedback and hope to welcome you again on another experience with us.
Kind regards,
Feel The City
Deceptive and misleading rip off
This company’s website claimed to be the official pompeii website. We were duped into paying 120euros for 2 adults for access and an audio recording that didn’t work.
The price to access Pompei is 20euros pp. Audio can be found free online.
Totally ripped off. They then claimed we used the audio recording- assumably to avoid any form of refund.
Google claims they are known for being deceptive. They create websites to imitate the official ones.
So angry that we booked with them and paid into their rip off scheme.
AVOID at all costs.
July 24, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read that your experience did not meet your expectations.
We would like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission tickets, but also our booking management service, customer support and additional digital content.
Regarding the audio guide, we regret that you experienced difficulties using it. If there was a technical issue, our Customer Support team would have been happy to assist you. Every request is reviewed in accordance with the Terms and Conditions and the Cancellation Policy, which are expressly accepted before completing the purchase.
If you would like us to review your case again, please contact us at info@feelthecitytours.com with your booking reference. We will be happy to investigate the matter further.
Kind regards,
Feel The City
Prado Museum Madrid rip off
They are a total rip off. Charged us - 2 seniors- 77Euros for about 16Euros direct from Prado.
Their guide did not download and we spent 10 Euros at the Prado for their audio guides.
Contacting them through WhatsApp- a whole bunch of canned apologies and explanations of all other stuff they offer. Not true and was unwanted.
Buyer beware. Go directly to the Prado website. Make sure it's the Prado National website.
Depends when ypu are going, we could have just walked in and bought tickets.
July 22, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to learn that your experience did not meet your expectations.
We would like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
The total price of our products is clearly displayed before payment and includes not only the admission ticket, but also our booking management service, customer support and additional digital content, such as our own audio guide.
We are sorry to hear that you experienced difficulties using our audio guide. If there was a technical issue, our Customer Support team would have been happy to assist in resolving it.
If you would like us to review your case again, please contact us at info@feelthecitytours.com with your booking reference. We will be happy to investigate the matter further.
Kind regards,
Feel The City
My phone was stolen and booking was…
My phone was stolen and booking was done by random scammer. I called them within 5 mins of receiving the transaction email. They refused to give refund, nor did the agent pass the call to his manager. The agent was rude, did not want to hear anything and the whole call experience was beyond horrible. They are fraud and scammers
July 23, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about the circumstances you describe and regret that your experience with our Customer Support team did not meet your expectations.
However, we must clarify that purchases made through our website are processed only after the customer completes the checkout process and expressly accepts the Terms and Conditions. Once a booking has been confirmed, reservations for leisure services with a specific date and time are non-refundable in accordance with our Cancellation Policy and applicable European legislation.
If, as you indicate, your phone was stolen and the purchase was made by an unauthorized third party, this is a matter that should also be reported to your bank and the relevant authorities so they can investigate the unauthorized use of your payment method.
Should you wish us to review your case again, please contact us at info@feelthecitytours.com with your booking reference and any supporting documentation regarding the reported unauthorized transaction.
Kind regards
Feel The City
The private tour by Ariel was…
The private tour by Ariel was fantastic, very informative, detailed, friendly. We really enjoyed ourselves.
July 11, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your wonderful review.
We are delighted to hear that you enjoyed your private tour and that Ariel made the experience informative, detailed and friendly. We will be sure to share your kind words with him, as feedback like yours is a great motivation for our entire team.
We truly appreciate your recommendation and hope to welcome you again on another experience with us.
Kind regards,
Feel The City
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